Resident Liaison Officer

We are seeking a proactive and organised Resident Liaison Officer (RLO) to support a Housing Association in Birmingham, who can ensure a smooth process when engaging directly with residents to arrange access for essential property inspections and servicing.

Job Title: Resident Liaison Officer (RLO)
Hourly Rate: 17 - 19
Contract: 3-6 Months
Working Hours; 37.5 per week (Mon - Fri 1-day WFH)
Location: Erdington

Key Responsibilities of a Resident Liaison Officer:

• Liaise with residents and contractors to schedule appointments for compliance works
• Conduct cold calls and door-knocking to gain access to tenants with outstanding appointments.
• Issue no-access letters and manage appointment communications.
• Attend weekly no-access meetings and collate documentation for legal proceedings when necessary.

Requirements of a Resident Liaison Officer:

• Strong organisational and administrative skills.
• Excellent verbal and written communication abilities.
• Full UK driving licence and access to a vehicle.
• Proficient with basic computer systems (emails, Word, CRM, etc).

If you are interested in this Resident Liaison Officer role then please apply or alternatively contact (url removed)