Loan Servicing & Recovery Specialist

Job Title: Loan Servicing & Recovery Specialist

Location: North London - Hybrid at least 2 days a week in the office

Salary: £45,000-£50,000 plus incentives linked to loan book arrears reduction

Hours: Monday to Friday 9:30am to 5.30pmAbout the position of Loan Servicing & Recovery Specialist:

Are you an experienced Loan Servicing & Recovery Specialist? We're seeking a talented professional to take full ownership of a large loan portfolio at a growing bridging lender. This is a standalone role with substantial responsibility and significant potential, as the loan book continues to expand.

In this role, you will: Monitor and manage loan performance across a portfolio focused on residential and development-backed assets. Work directly with borrowers to implement structured solutions, including payment plans and term extensions. Handle complex workouts and coordinate with LPA receivers when enforcement becomes necessary. Play a key role in shaping the servicing and recovery strategy of a specialist bridging lender.

This opportunity has the potential to develop into a leadership position

Responsibilities for the role of Loan Servicing & Recovery Specialist:

Loan Portfolio Management:

• Oversee the servicing of a diverse loan portfolio, ensuring accurate records and proactive monitoring of performance.
• Track arrears and defaults, implementing strategies to maintain portfolio quality and reduce risk.

Arrears & Recovery:

• Engage with borrowers in financial difficulty to agree on sustainable solutions such as payment plans or term extensions.
• Lead complex loan workouts and coordinate with LPA receivers where enforcement is necessary.
• Review and assess options for distressed loans, recommending the best outcomes for both business and borrower.

Compliance & Reporting:

• Ensure all activities meet regulatory and statutory requirements, maintaining accurate documentation at all times.
• Produce detailed MI reports and trend analysis to inform decision-making and improve servicing strategies.
• Conduct regular audits and implement quality assurance measures to maintain operational excellence.

Stakeholder & Third-Party Management:

• Build strong relationships with external partners, including valuation providers and legal representatives, ensuring adherence to SLAs and KPIs.
• Participate in governance meetings, preparing agendas and delivering updates on loan performance and recovery actions.

Experience and skills required for the role of Loan Servicing & Recovery Specialist:

• Proven experience in special loan servicing, within bridging or real estate finance.
• Strong track record of managing distressed loans, arrears, and complex workouts, including handling enforcement and coordinating with LPA receivers.
• Solid understanding of loan portfolio management, including monitoring performance, identifying risk, and implementing recovery strategies.
• Experience producing and analysing management information (MI), trend analysis, and reporting to inform strategy and decision-making.
• Excellent negotiation and communication skills, with the ability to engage borrowers effectively and secure positive outcomes.
• Strong case management and documentation skills, ensuring regulatory and statutory compliance.
• Ability to build and manage relationships with third-party suppliers, legal representatives, and other stakeholders, ensuring SLA and KPI adherence.

For more information regarding the role of Loan Servicing & Recovery Specialist, please contact usStellar Select is acting as an employment agency and is a corporate member of the REC.Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.