Lead Business Systems Analyst

Role: Lead Business Systems Analyst
Location: South Dorset
Salary: up to £58,000 and generous pension
Employment Type: Permanent

About the Role:
We are seeking a proactive and experienced Lead Business Systems Analyst to manage a high-performing Applications Support team. You will oversee the smooth operation of business systems while supporting the transition to a modern ERP environment. This role involves leading troubleshooting efforts, coordinating with internal teams and suppliers, and building a centre of excellence for business applications.

Key Responsibilities:

• Lead and manage the Business Applications team, including budgets, resources, and supplier relationships, to deliver efficient, high-quality support.

• Ensure business systems continuity, disaster recovery, and risk mitigation.

• Provide second and third-line support for core applications, integrations, and custom solutions.

• Troubleshoot issues, conduct root cause analysis, and implement preventive measures.

• Advise on solutions, evaluate risks, and support business case development.

• Gather, document, and translate requirements into functional solutions.

• Implement configuration or system changes, coordinate UAT, and ensure solutions meet objectives.

• Support system updates, patches, and upgrades with minimal disruption.

• Administer applications, maintaining security, integrity, and performance, and monitor integrations and batch processes.

• Promote knowledge sharing within the team to prevent single points of failure.

• Keep technical skills up to date and support ad hoc initiatives as needed.

Qualifications & Experience:

• Proven experience managing business applications or ERP support teams.

• Strong hands-on knowledge of enterprise and desktop applications, ideally including Microsoft D365, AX 2012, Workday HR, Asset Management Software, or CRM systems.

• Desirable: Microsoft AX certifications or demonstrable experience in AX application and database management and design.

• Experience with SharePoint, DocuSign, and security administration for business applications is a plus.

• Understanding of 3rd party application integrations and supplier management.

• Strong troubleshooting skills and ability to interpret technical documentation.

Who You Are:

• Highly collaborative and enjoys working with wider teams.

• Technically skilled with strong knowledge of ERP business processes.

• Motivated to share knowledge and inspire confidence in others.

• Proactive in resolving issues and delivering solutions promptly.

• Detail-oriented, risk-aware, and a positive, supportive leader.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.