Are you able to think beyond the obvious?
We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers.
We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution.
About the role
We have several exciting opportunities to join our Metering and Billing Department, across the following teams:
Metering and Market Performance
This team oversees the full end-to-end metering process, playing a vital role in achieving our Market Performance goals. It's a supportive and dynamic environment where we're looking for adaptable, eager learners who work well with others.
Charitable Exemptions
In this role, you'll manage applications for eligible charities in Scotland, including administering bilateral updates, processing billing, and building strong working relationships with our wholesaler, Scottish Water.
Billing
Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process.
Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You'll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures.
Above all, we're looking for people who are committed to delivering excellent customer service in everything they do.
What makes you just right for us?
Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales.
To be successful you will have experience of working closely with customers and delivering exceptional customer service. You'll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry.
What's in it for you?
You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
Why we're the right fit
We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. The closing date for applications is Wednesday 17 September at 5pm.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.