Central Clinical Administrator

Job Title: Central Clinical Administrator

Salary: c. £28,750 (including London weighting) per annum

Hours: 1 FTE, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm

Contract type: 12-month fixed term contract, with the potential to become permanent

Location: London

The Charity

James Place works to save the lives of men in suicidal crisis. We are a charity offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts, but didn t find it.

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. The first James Place opened in June 2018 in Liverpool, the first of its kind in the UK. In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James Place in Birmingham. We have treated over 3,600 men in suicidal crisis to date.

The opportunity

This is an exciting opportunity to join our administration team during a time of growth and development across the charity. The successful candidate will take a key role in ensuring our operations and administration processes run as smoothly and efficiently as possible through central administration cover and project work.

Person Specification

You will be joining a small, dedicated, administration team at James Place and will regularly connect with the wider clinical and management teams. Whilst based within our London centre, your work will cross-cover all our centres and teams. This role requires someone with both excellent organisational and people skills with the ability to communicate, both verbally and in writing, with a range of stakeholders including men in distress. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping. You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.

Skills, Knowledge, and Experience

Essential

Strong communication skills, both written and verbal

Excellent interpersonal skills with the ability to remain calm and caring in challenging situations

Ability to manage time effectively, prioritise workload and meet deadlines

Ability to maintain accurate records and follow set procedures

Strong IT skills with the ability to learn new systems quickly and efficiently

Knowledge of relevant Data Protection Regulation

Promote people s equality, diversity, and rights

Ability to demonstrate and engage with James Place values: Focus, Bravery, Compassion, Hope, Respect, Professionalism

Knowledge and understanding of safeguarding procedures

A commitment to working with men who are experiencing a suicidal crisis, as well as their supporters

Ability to work in a therapeutic environment

A high level of attention to detail

Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre

Desirable

Experience of working in a therapeutic environment or health-based setting

Knowledge of relevant Health and Safety procedures

Principal accountabilities of the role

Central Administration

Covering daily administrative tasks and duties across all centres including:

Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.

Processing referrals and maintaining accurate records at all times in line with our administrative procedures.

Supporting users of the service to access information about other agencies.

Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.

Completing electronic filing, shredding, and general office admin.

Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.

Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently.

Recording and collating data to support the effective evaluation and monitoring of James Place.

Providing occasional administrative support to the Centre Managers, Heads of Centre, and the Senior Management Team.

Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.

Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.

Project Work

Supporting Centre Managers and Heads of Centre with specific project work including:

Clinical Quality Governance

Safeguarding and Incident Reporting

Compliments, Concerns and Complaints Monitoring

Data Collation and Evaluation

Clinical Partnership

We offer:

Generous pension scheme

Family friendly policies

Death in service insurance scheme

Enhanced holiday allowance with incremental rises after qualifying period

Closing Date: 18/09/2025

Interviews: Week Commencing 22/09/2025

To apply, please submit your CV with a cover letter explaining why you are applying for this role. Please see details on our website. It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4.

Any job offers made are subject to the receipt of two relevant satisfactory employment references.

We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

James Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker, or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.