Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team.
This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT.
Key Responsibilities
• Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Assist with Azure Active Directory tasks such as user provisioning and access control
• Troubleshoot Windows 10/11 devices and mobile platforms
• Log and track incidents using ITSM tools, escalating where necessary
• Contribute to internal documentation and process improvements
What You'll Bring
• A degree in Computer Science, IT, or a related field-or equivalent practical experience
• Exposure to IT support through internships, university projects, or a previous role
• Familiarity with Microsoft Azure and Office 365 (training provided)
• Strong communication skills and a methodical, customer-focused approach
• Eagerness to learn and grow in a professional services setting
What's On Offer
• Structured onboarding and mentorship from experienced IT professionals
• Exposure to enterprise-grade infrastructure and legal sector workflows
• Clear progression pathways into infrastructure, cloud, or cybersecurity roles
• Competitive salary and benefits
• A collaborative team culture with hybrid working options