Workplace Services Manager (IT)

Workplace Services Manager (IT)

75,000 - 85,000 + car allowance + bonus + extensive benefits

Full Time / Permanent

Remote with monthly travel Birmingham head office and occasional travel to other European offices

The Role:

I am looking for a driven and experienced Workplace Service Manager to join a large global brand head quartered in the West Midlands.

This role can be primarily remote based however would involve monthly travel to the Birmingham head office and occasional travel to other offices throughout Europe.

The Workplace Services Manager will join a talented European IT team and will be responsible for overseeing the technical operations and management of workplace services, primarily focusing on end-user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies.

You will have a leading role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the workplace experience for users.

Responsibilities:

• Coordinate delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices.
• Take full accountability for the performance and quality of workplace services, ensuring they are delivered to meet organisational standards and user expectations.
• Proactively identify opportunities for service improvement and innovation, drive initiatives to enhance efficiency, and ensure device-related services are aligned with business goals and user needs.
• Define governance and follow-up on lifecycle management for hardware, OS images and applications, including patch management.
• Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
• Standardise desktop builds to reduce the number of different images in use, simplifying management and support.
• Maintain the workplace service catalogue and monitor usage.
• Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations.
• Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed.

Skills and Experience:

• Previous experience in a similar Modern Workplace or Digital Workplace Manager role.
• Experience of leading and growing team of varying levels of seniority.
• Deep knowledge of Workplace / End User Device concepts, tools, infrastructure and capabilities.
• Skills in device management and endpoint solutions for laptops and mobile phones.
• Strong vendor management skills, with experience managing third-party relationships.
• Excellent knowledge of the Microsoft suite of technologies, including MS operating systems, System Center Configuration Manager (SCCM), Co-management, Intune, Windows Autopilot, Azure Virtual Desktop.
• Excellent knowledge of software packaging, Citrix and cloud printing.

Please apply via this advert or contact (url removed) for more information

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.