Customer Service Administrator - Part Time

Supreme Recruitment are looking for a Customer Service Administrator to join one of our clients based in Fradley Park, Lichfield.

Job Purpose:

To provide administrative and operational support to the customer service team, ensuring customer queries are handled efficiently and professionally. The role requires a high level of attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Respond to customer queries via phone, email, and live chat in a timely and professional manner.

• Process customer orders, returns, and exchanges using internal systems.

• Maintain accurate records of customer interactions and transactions.

• Assist in resolving customer complaints and issues, escalating where necessary.

• Coordinate with other departments (e.g., logistics, sales, finance) to ensure smooth order processing and delivery.

• Update and maintain customer accounts and records in the CRM system.

• Prepare customer service reports and documentation as required.

• Support with administrative tasks such as data entry, filing, and document management.

• Contribute to the improvement of customer service procedures and systems.

• Adhere to company policies and quality standards in all communications and operations.

Shift: Mon - Fri 10am - 2pm

Pay: £12.21ph (weekly pay)