Credit Controller

Who we are in a nutshell.

At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. This means it s our job to help keep our customers assets legally compliant, operational and, above all else, safe. We re able to achieve this with a team of only the very best, most talented people.

Our Finance Team is a core function, managing a wide range of responsibilities including financial accounting, management accounting, finance business partnering, credit control, tax, treasury and payroll.

We have an exciting opportunity for a Credit Controller to join our brilliant team. You ll offer previous Credit Control experience and have the drive and desire to have a successful career in Finance. You will communicate confidently and effectively as you will be working with a variety of amazing people from across our business.

You will be an experienced Excel user and offer strong numerical and problem solving skills, as well as being adept at financial systems and processes. As a proficient Credit Control professional who isn't afraid of a challenge, you ll have the opportunity to develop your credit management career with the UK s largest independent engineering and inspection business during a period of significant growth and transformation.

What will you be doing?

Reporting to the Group Credit Control Manager, you will be joining a well-established and experienced Credit Control Team. You will be responsible for securing payments from our direct client base. You will have responsibility for your own group of accounts and will be expected to bring enthusiasm, and a can-do attitude, as a key member of a highly supportive team.

You will:

• Chase payment of outstanding invoices by telephone and email from brokers/direct clients
• Allocate payments and take customer card payment over the telephone
• Investigate and resolve customer queries
• Produce and issue monthly customer statements
• Investigate unidentified and unallocated payments received
• Work collaboratively with other teams within the business to achieve results
• Use invoicing portals/web based platforms to monitor payments and upload invoices
• Escalate problem accounts through the appropriate channels
• Weekly Ledger reviews with P&L Lead and business partner
• Maintain weekly reports and provide accurate feedback in a timely manner
• Maintain accurate customer contact records

As part of our team, you will get:

• A starting salary between £26,000 - £32,000 (depending on experience)
• A flexible working approach, the role will be based in our Manchester city centre office, with some home based working available (you must have suitable Wi-Fi, and provide your own office set-up for time spent working from home)
• Up to 10% pension contribution
• 2 x life cover
• Enhanced maternity / adoption leave
• Annual salary review
• 25 days annual leave plus bank holidays
• An additional day s holiday for your birthday every year
• An extra day s holiday to take on Christmas Eve each year
• Access to our buy and sell holiday scheme
• Electric Vehicle salary sacrifice scheme
• Discounts and savings via our employee benefits portal
• Health and wellbeing support via our Employee Assistance Programme
• Company-wide volunteering scheme
• Guaranteed fundraising support for your chosen charity

To join our team, you will need:

• Significant previous experience within a credit control role
• Intermediate Excel skills and knowledge of other MS packages
• Confidence, with an excellent telephone manner
• Commercially minded, with an ability to build a positive rapport with both internal and external customers
• Comfortable in a target driven environment with the ability to work to strict deadlines
• Proactive and tenacious in your approach to cash collection and query resolution
• Well organised and self-motivated with the ability to prioritise tasks

Ideally, you will also:

• Offer experience or exposure to the insurance broker market or a similar field (desirable)
• Hold (or be working towards) a CICM qualification (desirable)

We want you to be you

Our focus on diversity, equality and inclusion is here to stay.

Our team is made up of some of the most skilled and talented people and that s what matters to us. At BES Group, we want our people to know that they can be their true authentic selves at work, it really is that simple.

What s more, we re a Real Living Wage employer across our complete business and we are delighted to have pledged our commitment to the military community by signing the Armed Forces Covenant.

Go for it! Research suggests that some people tend to only apply for roles if they meet all requirements. If you don't meet every point above, but still feel like you could really help make a difference in this role, please apply, you might be exactly what we re looking for.

To apply for this role, simply click Apply . We ask for some basic contact information and a CV or your LinkedIn profile, it s that easy! Please note, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

BES Group, where our people and our customers come before everything else.