2nd Line IT Support My global industrial company requires an experienced 2nd line IT support contractor for a short term bit of IT support work. Essential Skills 2nd line IT support experience Provide software support and implement technology across all server and network areas, Ability to troubleshoot and resolve desktop hardware faults Windows 10 and MS Office suite support Mobile Support : iOS & Android Basic Printer Support Building new laptop and knowledg of imaging process Basic networking support Great customer service Great communicator The role requires you to be on site 5 days a week. My client is ideally looking for a candidate who can start ASAP. So if you have the required 2nd Line IT support experience then please apply today as I have interview slots ready to go. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sep 09, 2025
Contractor
2nd Line IT Support My global industrial company requires an experienced 2nd line IT support contractor for a short term bit of IT support work. Essential Skills 2nd line IT support experience Provide software support and implement technology across all server and network areas, Ability to troubleshoot and resolve desktop hardware faults Windows 10 and MS Office suite support Mobile Support : iOS & Android Basic Printer Support Building new laptop and knowledg of imaging process Basic networking support Great customer service Great communicator The role requires you to be on site 5 days a week. My client is ideally looking for a candidate who can start ASAP. So if you have the required 2nd Line IT support experience then please apply today as I have interview slots ready to go. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off
Sep 09, 2025
Full time
THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off
Help Desk Manager Northampton - Hybrid - 3 days a week 50,000 - 55,000 / 6 Month FTC Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness. You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus. We're looking for candidates who possess the following: Proven experience working as a Help Desk Manager Strong knowledge of ITIL and ITSM best practice Experience of migrating a help desk is a bonus If the above sounds of interest please apply for more information
Sep 09, 2025
Contractor
Help Desk Manager Northampton - Hybrid - 3 days a week 50,000 - 55,000 / 6 Month FTC Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness. You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus. We're looking for candidates who possess the following: Proven experience working as a Help Desk Manager Strong knowledge of ITIL and ITSM best practice Experience of migrating a help desk is a bonus If the above sounds of interest please apply for more information
Job Title: IT Infrastructure Engineer Contract Type: 12-Month Contract (Outside IR35) Location: Hybrid working, London Start Date: ASAP We are seeking a highly skilled IT Infrastructure Engineer to join a large organisation on a 12-month contract basis. This role is critical in supporting and enhancing the organisation's on-premises IT infrastructure, ensuring the stability, security, and efficiency of systems and networks. You will play a key part in maintaining core IT services and supporting business-critical systems across the organisation. Key Responsibilities Manage and maintain on-premises infrastructure , including physical and virtual server environments. Administer and support Active Directory , including Group Policy Objects (GPOs) and OU structures . Oversee the integration and support of 3rd-party applications , working closely with vendors and internal teams. Ensure infrastructure services (e.g., DNS, DHCP, file services) are performant and secure. Implement and maintain backup and disaster recovery solutions. Proactively monitor infrastructure for faults and performance issues. Participate in infrastructure projects and upgrades, including patching and capacity planning. Provide 2nd/3rd line support to internal teams and escalations as needed. Assist with IT compliance and security initiatives, particularly around access control and data protection. Key Skills & Experience Proven experience in an infrastructure-focused IT role. Strong experience with on-premises IT environments , including VMware/Hyper-V and Windows Server. Deep understanding and hands-on experience with Active Directory , including advanced GPO management and AD troubleshooting. Experience with 3rd-party application support and vendor liaison. Good knowledge of Windows Server (2016/2019/2022) , DNS, DHCP, and file systems. SolarWinds, Veeam & Citrix experience would be desirable. Solid understanding of networking fundamentals (TCP/IP, subnets, VLANs, firewalls). Experience working with Microsoft 365 and hybrid environments. Familiarity with backup solutions (e.g., Veeam, Commvault). Understanding of cybersecurity best practices and patch management. Excellent communication and documentation skills. Desirable Skills Familiarity with ITIL processes and service desk tooling. Exposure to cloud migration or hybrid infrastructure projects. Experience with endpoint management tools (e.g., SCCM, Intune). PowerShell scripting or automation experience. Contract Details Contract Length: 12 months IR35 Status: Outside IR35
Sep 09, 2025
Full time
Job Title: IT Infrastructure Engineer Contract Type: 12-Month Contract (Outside IR35) Location: Hybrid working, London Start Date: ASAP We are seeking a highly skilled IT Infrastructure Engineer to join a large organisation on a 12-month contract basis. This role is critical in supporting and enhancing the organisation's on-premises IT infrastructure, ensuring the stability, security, and efficiency of systems and networks. You will play a key part in maintaining core IT services and supporting business-critical systems across the organisation. Key Responsibilities Manage and maintain on-premises infrastructure , including physical and virtual server environments. Administer and support Active Directory , including Group Policy Objects (GPOs) and OU structures . Oversee the integration and support of 3rd-party applications , working closely with vendors and internal teams. Ensure infrastructure services (e.g., DNS, DHCP, file services) are performant and secure. Implement and maintain backup and disaster recovery solutions. Proactively monitor infrastructure for faults and performance issues. Participate in infrastructure projects and upgrades, including patching and capacity planning. Provide 2nd/3rd line support to internal teams and escalations as needed. Assist with IT compliance and security initiatives, particularly around access control and data protection. Key Skills & Experience Proven experience in an infrastructure-focused IT role. Strong experience with on-premises IT environments , including VMware/Hyper-V and Windows Server. Deep understanding and hands-on experience with Active Directory , including advanced GPO management and AD troubleshooting. Experience with 3rd-party application support and vendor liaison. Good knowledge of Windows Server (2016/2019/2022) , DNS, DHCP, and file systems. SolarWinds, Veeam & Citrix experience would be desirable. Solid understanding of networking fundamentals (TCP/IP, subnets, VLANs, firewalls). Experience working with Microsoft 365 and hybrid environments. Familiarity with backup solutions (e.g., Veeam, Commvault). Understanding of cybersecurity best practices and patch management. Excellent communication and documentation skills. Desirable Skills Familiarity with ITIL processes and service desk tooling. Exposure to cloud migration or hybrid infrastructure projects. Experience with endpoint management tools (e.g., SCCM, Intune). PowerShell scripting or automation experience. Contract Details Contract Length: 12 months IR35 Status: Outside IR35
Position: 2nd Line Service Desk Location: Princes Risborough Salary: £100 - £170 Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
Sep 09, 2025
Full time
Position: 2nd Line Service Desk Location: Princes Risborough Salary: £100 - £170 Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office. As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy.
Job Title: 2nd Line Support Engineer Location: Just outside Ipswich (Office-based) Salary: Up to 35,000 per annum Contract: Full-time, Permanent Are you an experienced IT Support Engineer looking to take the next step in your career? We're working with a leading business based just outside Ipswich who are seeking a 2nd Line Support Engineer to join their growing IT team. This is a customer-facing, office-based role where you'll be responsible for resolving more complex technical issues, supporting a wide range of technologies, and working closely with key business users. Due to the location, a full UK driving licence and access to your own vehicle are essential. Key Responsibilities Act as an escalation point for 1st line support, taking ownership of 2nd line incidents and requests. Diagnose and resolve technical issues across Windows operating systems, Microsoft 365, networking, and hardware. Configure, install, and maintain desktops, laptops, mobile devices, and peripherals. Work closely with key business stakeholders, delivering clear communication and excellent customer service. Assist with IT projects, system upgrades, and process improvements where required. Skills & Experience Proven experience in a 2nd Line IT Support or advanced Service Desk role. Strong troubleshooting skills across Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and interpersonal skills, with a customer-first mindset. Ability to work independently, manage priorities, and resolve issues effectively. Full, clean UK driving licence (essential due to location). Want to know more? APPLY TODAY!
Sep 08, 2025
Full time
Job Title: 2nd Line Support Engineer Location: Just outside Ipswich (Office-based) Salary: Up to 35,000 per annum Contract: Full-time, Permanent Are you an experienced IT Support Engineer looking to take the next step in your career? We're working with a leading business based just outside Ipswich who are seeking a 2nd Line Support Engineer to join their growing IT team. This is a customer-facing, office-based role where you'll be responsible for resolving more complex technical issues, supporting a wide range of technologies, and working closely with key business users. Due to the location, a full UK driving licence and access to your own vehicle are essential. Key Responsibilities Act as an escalation point for 1st line support, taking ownership of 2nd line incidents and requests. Diagnose and resolve technical issues across Windows operating systems, Microsoft 365, networking, and hardware. Configure, install, and maintain desktops, laptops, mobile devices, and peripherals. Work closely with key business stakeholders, delivering clear communication and excellent customer service. Assist with IT projects, system upgrades, and process improvements where required. Skills & Experience Proven experience in a 2nd Line IT Support or advanced Service Desk role. Strong troubleshooting skills across Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and interpersonal skills, with a customer-first mindset. Ability to work independently, manage priorities, and resolve issues effectively. Full, clean UK driving licence (essential due to location). Want to know more? APPLY TODAY!
2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - 200.00 Per Day (Inside / Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 08, 2025
Contractor
2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed Previous experience of working on a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - 200.00 Per Day (Inside / Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
2nd Line Support Engineer / BAU 12-month contract - Crawley We are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills / Experience required: Prior experience within a 2nd Line role Windows 11 / O365 Administration and Support Providing proficient face to face engagement with customers. To be able to diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract. This 2nd line Support Engineer role is an immediate requirement with interview slots available next week. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Sep 08, 2025
Contractor
2nd Line Support Engineer / BAU 12-month contract - Crawley We are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills / Experience required: Prior experience within a 2nd Line role Windows 11 / O365 Administration and Support Providing proficient face to face engagement with customers. To be able to diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract. This 2nd line Support Engineer role is an immediate requirement with interview slots available next week. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Excellent opportunity for those who seek new challenge and long term career progress within the company. This is an internationally operating IT company and they're actively recruiting a Helpdesk Engineer. The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Job description: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC&mobile phone support and initial kitting. Create detailed report to the customer and manager/director when required. General administration and implementation on Windows server environment. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Requirements: Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software. General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365. Certification related to PC, server, network and ITIL. Basic knowledge about Microsoft Active Directory. Basic knowledge about public clouds as like AWS and Azure. Excellent written and verbal communication skill in English. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills. Experience of design, installation and administration of any cloud service is preferred. General knowledge and experience in NW Switch/Router/FW Products additionally are preferred. Experience of design, installation and administration of Active Directory is preferred. Written and verbal communication skills in Japanese is an advantage. Strong work ethic, Reliable time keeping and attendance. Accurate, organised and eye for detail. Cheerful, outgoing and positive disposition. Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Conditions : Salary - £32,000 per annum Working hour - 35 hours per week, 2 shift patterns (8:00-16:00/9:00-17:00), Monday to Friday Benefits - Annual leave, Private medical, Dental plan, Life insurance, Pension, Travel expense, Study support and more Location - London For more details, please contact us immediately! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
Sep 08, 2025
Full time
Excellent opportunity for those who seek new challenge and long term career progress within the company. This is an internationally operating IT company and they're actively recruiting a Helpdesk Engineer. The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Job description: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC&mobile phone support and initial kitting. Create detailed report to the customer and manager/director when required. General administration and implementation on Windows server environment. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Requirements: Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software. General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365. Certification related to PC, server, network and ITIL. Basic knowledge about Microsoft Active Directory. Basic knowledge about public clouds as like AWS and Azure. Excellent written and verbal communication skill in English. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills. Experience of design, installation and administration of any cloud service is preferred. General knowledge and experience in NW Switch/Router/FW Products additionally are preferred. Experience of design, installation and administration of Active Directory is preferred. Written and verbal communication skills in Japanese is an advantage. Strong work ethic, Reliable time keeping and attendance. Accurate, organised and eye for detail. Cheerful, outgoing and positive disposition. Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Conditions : Salary - £32,000 per annum Working hour - 35 hours per week, 2 shift patterns (8:00-16:00/9:00-17:00), Monday to Friday Benefits - Annual leave, Private medical, Dental plan, Life insurance, Pension, Travel expense, Study support and more Location - London For more details, please contact us immediately! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 08, 2025
Full time
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 08, 2025
Full time
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to 30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
Sep 08, 2025
Full time
Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to 30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.
We're looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you'll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites. Working closely with the Multi-Site Network Manager, you'll be instrumental in keeping the school's technology running smoothly - from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance. Location: Hanwell, West London Long term Contract role - full-time (35 hours per week) Salary - equivalent to £25-28k Key Responsibilities Provide 1st and 2nd line IT support to staff and students, both remotely and in person. Manage helpdesk tickets in line with agreed SLAs. Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment. Administer Google Workspace and Google Classroom platforms. Maintain and update IT asset registers and system documentation. Install, configure, and repair computers, printers, AV equipment, and network components. Assist with the maintenance of Apple network systems. Support networking infrastructure, including switches, Wi-Fi, antivirus, web filtering, and access control systems. Provide technical support at school events such as parents' evenings and productions. Assist with project work, including cabling, installing LED screens, and upgrading equipment. About You University degree, vocational training in IT, or equivalent professional experience. Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable. Proven experience in a Microsoft-based network environment and in an IT helpdesk role. Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi-Fi). Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage. Excellent troubleshooting and problem-solving skills, with the ability to work independently or as part of a team. Strong time management, communication, and customer service skills. Understanding of Health & Safety requirements when working in IT environments. Benefits Competitive salary based on experience. 35 hours per week, Monday to Friday. Opportunities for training and professional development. Friendly, collaborative school environment. Safeguarding: This role requires an Enhanced DBS check and adherence to safeguarding policies. The school is committed to equal opportunities and welcomes applications from candidates of all backgrounds. Apply today or get in touch for a confidential conversation about this opportunity.
Sep 08, 2025
Full time
We're looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you'll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across 2 sites. Working closely with the Multi-Site Network Manager, you'll be instrumental in keeping the school's technology running smoothly - from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance. Location: Hanwell, West London Long term Contract role - full-time (35 hours per week) Salary - equivalent to £25-28k Key Responsibilities Provide 1st and 2nd line IT support to staff and students, both remotely and in person. Manage helpdesk tickets in line with agreed SLAs. Support and maintain Windows 11 devices in a Microsoft Active Directory Server 2019/22 environment. Administer Google Workspace and Google Classroom platforms. Maintain and update IT asset registers and system documentation. Install, configure, and repair computers, printers, AV equipment, and network components. Assist with the maintenance of Apple network systems. Support networking infrastructure, including switches, Wi-Fi, antivirus, web filtering, and access control systems. Provide technical support at school events such as parents' evenings and productions. Assist with project work, including cabling, installing LED screens, and upgrading equipment. About You University degree, vocational training in IT, or equivalent professional experience. Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable. Proven experience in a Microsoft-based network environment and in an IT helpdesk role. Strong technical knowledge of Windows Server, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi-Fi). Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco Meraki, Sophos Antivirus, and AV equipment is an advantage. Excellent troubleshooting and problem-solving skills, with the ability to work independently or as part of a team. Strong time management, communication, and customer service skills. Understanding of Health & Safety requirements when working in IT environments. Benefits Competitive salary based on experience. 35 hours per week, Monday to Friday. Opportunities for training and professional development. Friendly, collaborative school environment. Safeguarding: This role requires an Enhanced DBS check and adherence to safeguarding policies. The school is committed to equal opportunities and welcomes applications from candidates of all backgrounds. Apply today or get in touch for a confidential conversation about this opportunity.
2nd Line Support Engineer / BAU - 12-month contract - Crawley We are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills / Experience required: Prior experience within a 2nd Line role Windows 11 / O365 - Administration and Support Providing proficient face to face engagement with customers. To be able to diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract. This 2nd line Support Engineer role is an immediate requirement with interview slots available next week. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Sep 08, 2025
Full time
2nd Line Support Engineer / BAU - 12-month contract - Crawley We are currently looking for an experience 2nd Line Support Engineer to join a successful team provide onsite support to users. The role will be based on site in Crawley 5 day per week and will involve taking escalations from the Service Desk as well as dealing with walk ups and deskside support. Experience working with users face to face and providing outcome focused customer service is a must as opposed to a purely numbers focused ticket clearing approach. The successful IT Support Engineer must excellent customer service/communication skills to complement the technical experience below. IT Support Engineer - Technical Skills / Experience required: Prior experience within a 2nd Line role Windows 11 / O365 - Administration and Support Providing proficient face to face engagement with customers. To be able to diagnose hardware issues - Printers and Laptops etc To take ownership of tickets and be committed to resolve them end to end Previous Linux experience is desired Experience using Powershell, Service Now and tools like MECM, SCCM or MSCM is also desired. The 2nd line Support Engineer is required to be onsite in Crawley, 5 days a week for the duration of the 12-month contract. This 2nd line Support Engineer role is an immediate requirement with interview slots available next week. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Sep 06, 2025
Full time
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
2nd Line IT Support Engineer Location: Hybrid - 1/2days a month at a local site. Duration : 6 month initial contract with potential for extension. Pay rate: £Negotiable- Via Umbrella Lorien's Leading High Street Banking Client is looking for additional 2nd Line IT Support Engineer to join them on an ongoing project. Role Overview: We are seeking a skilled and proactive 2nd Line IT Support Engineer to join the team on an initial 6-month contract. The ideal candidate will bring a broad range of technical expertise and a strong problem-solving mindset to support virtual desktop environments and resolve escalated technical issues. Key Responsibilities: Provide 2nd line support for a wide range of IT issues across the business. Manage and resolve escalated tickets and technical queries efficiently. Support and troubleshoot Virtual Desktop Infrastructure (VDI) including VMWare , Citrix , and Remote Desktop environments. Deliver high-quality remote desktop support to end users. Collaborate with internal teams to ensure timely resolution of incidents and service requests. Maintain detailed documentation of issues, resolutions, and procedures. Essential Skills & Experience: Proven experience in 2nd line IT support roles. Strong working knowledge of VMWare , Citrix , and Virtual Desktop environments. Experience with Remote Desktop Support tools and techniques. Excellent problem-solving and analytical skills. Ability to work independently and manage multiple priorities in a remote setting. Strong communication skills and a customer-focused approach. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sep 06, 2025
Full time
2nd Line IT Support Engineer Location: Hybrid - 1/2days a month at a local site. Duration : 6 month initial contract with potential for extension. Pay rate: £Negotiable- Via Umbrella Lorien's Leading High Street Banking Client is looking for additional 2nd Line IT Support Engineer to join them on an ongoing project. Role Overview: We are seeking a skilled and proactive 2nd Line IT Support Engineer to join the team on an initial 6-month contract. The ideal candidate will bring a broad range of technical expertise and a strong problem-solving mindset to support virtual desktop environments and resolve escalated technical issues. Key Responsibilities: Provide 2nd line support for a wide range of IT issues across the business. Manage and resolve escalated tickets and technical queries efficiently. Support and troubleshoot Virtual Desktop Infrastructure (VDI) including VMWare , Citrix , and Remote Desktop environments. Deliver high-quality remote desktop support to end users. Collaborate with internal teams to ensure timely resolution of incidents and service requests. Maintain detailed documentation of issues, resolutions, and procedures. Essential Skills & Experience: Proven experience in 2nd line IT support roles. Strong working knowledge of VMWare , Citrix , and Virtual Desktop environments. Experience with Remote Desktop Support tools and techniques. Excellent problem-solving and analytical skills. Ability to work independently and manage multiple priorities in a remote setting. Strong communication skills and a customer-focused approach. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Solutions Through Knowledge
Watford, Hertfordshire
Job title: Windows 11 Deployment Engineer Start date: ASAP Duration: 2-3 months initially Location: Watford Salary: £170 per day - Outside IR35 / Ltd Company Standard hours: Monday to Friday 9am-5pm OVERVIEW We are looking for proactive and customer-focused Windows 11 Deployment Engineers to support users through a Windows 11 migration in the location of Watford, Hertfordshire. ROLE As Windows 11 Deployment Engineer, you will be responsible for providing hands-on support to users as they transition to Windows 11. Working in a small team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger groups.We are able to engage with Limited Company contractors or PAYE Umbrella contractors. RESPONSIBILITIES - Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11- Conduct both individual and classroom-style deployments- Troubleshoot and resolve any technical issues to ensure minimal downtime- Work closely with internal teams to ensure deployments are completed efficiently and effectively- Providing clear guidance and updates to end-users throughout the migration process- Able to contact 3rd party suppliers to resolve post-migration issues REQUIREMENTS - Experience of Windows migrations / deployments- Strong customer service skills with a user-first mindset- Good knowledge of Office 365 and Microsoft technologies- A positive, problem-solving approach with excellent communication skills- Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer- Valid Driving Licence and car
Sep 06, 2025
Full time
Job title: Windows 11 Deployment Engineer Start date: ASAP Duration: 2-3 months initially Location: Watford Salary: £170 per day - Outside IR35 / Ltd Company Standard hours: Monday to Friday 9am-5pm OVERVIEW We are looking for proactive and customer-focused Windows 11 Deployment Engineers to support users through a Windows 11 migration in the location of Watford, Hertfordshire. ROLE As Windows 11 Deployment Engineer, you will be responsible for providing hands-on support to users as they transition to Windows 11. Working in a small team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger groups.We are able to engage with Limited Company contractors or PAYE Umbrella contractors. RESPONSIBILITIES - Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11- Conduct both individual and classroom-style deployments- Troubleshoot and resolve any technical issues to ensure minimal downtime- Work closely with internal teams to ensure deployments are completed efficiently and effectively- Providing clear guidance and updates to end-users throughout the migration process- Able to contact 3rd party suppliers to resolve post-migration issues REQUIREMENTS - Experience of Windows migrations / deployments- Strong customer service skills with a user-first mindset- Good knowledge of Office 365 and Microsoft technologies- A positive, problem-solving approach with excellent communication skills- Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer- Valid Driving Licence and car
Prospero Integrated
Newcastle Upon Tyne, Tyne And Wear
Desktop Support Technician Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you. Responsibilities will include: Provide Level 1 and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management / Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end-user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10 / 11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus
Sep 05, 2025
Contractor
Desktop Support Technician Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you. Responsibilities will include: Provide Level 1 and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management / Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end-user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10 / 11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
Sep 05, 2025
Contractor
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
Job Title: Desktop Support Engineer Contract Location: On-Site (Full time) Contract Length: 6 Months Daily rate: £110 About the Role: We are currently looking for an experienced Desktop Support Engineer to join a large-scale enterprise environment on a 6-month contract. This is a fully on-site role and falls outside IR35, offering a great opportunity for someone with strong technical skills and a hands-on approach. The successful candidate will provide day-to-day desktop support with a focus on Windows 10/11 and VMware technologies. You ll be part of a dynamic support function delivering excellent service to end users in a high-demand environment. Key Responsibilities: Provide 1st and 2nd line desktop support to users on-site Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems Maintain and manage virtual desktop infrastructure using VMware Assist with device imaging, deployment, and hardware setup Escalate unresolved issues appropriately while maintaining excellent communication with end users Maintain accurate documentation of issues and resolutions Key Skills & Experience: Proven experience in a Desktop Support or IT Support role Strong knowledge of Windows 10 and 11 environments Solid hands-on experience with VMware (e.g., VDI, vSphere, or ESXi) Excellent problem-solving and communication skills Experience working in large-scale or enterprise environments Ability to work independently in a fast-paced, on-site environment How to Apply: If you are the right person for this role and have the required experience, please apply directly via the job advert.
Sep 05, 2025
Contractor
Job Title: Desktop Support Engineer Contract Location: On-Site (Full time) Contract Length: 6 Months Daily rate: £110 About the Role: We are currently looking for an experienced Desktop Support Engineer to join a large-scale enterprise environment on a 6-month contract. This is a fully on-site role and falls outside IR35, offering a great opportunity for someone with strong technical skills and a hands-on approach. The successful candidate will provide day-to-day desktop support with a focus on Windows 10/11 and VMware technologies. You ll be part of a dynamic support function delivering excellent service to end users in a high-demand environment. Key Responsibilities: Provide 1st and 2nd line desktop support to users on-site Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems Maintain and manage virtual desktop infrastructure using VMware Assist with device imaging, deployment, and hardware setup Escalate unresolved issues appropriately while maintaining excellent communication with end users Maintain accurate documentation of issues and resolutions Key Skills & Experience: Proven experience in a Desktop Support or IT Support role Strong knowledge of Windows 10 and 11 environments Solid hands-on experience with VMware (e.g., VDI, vSphere, or ESXi) Excellent problem-solving and communication skills Experience working in large-scale or enterprise environments Ability to work independently in a fast-paced, on-site environment How to Apply: If you are the right person for this role and have the required experience, please apply directly via the job advert.
