Retail Installation Support Administrator
Location: Clevedon BS21
Salary: £24,000 per annum
Britannia Windows is one of the South West's leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.
Role Overview
As a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.
Responsibilities
- Act as the first point of contact for all customer and installer telephone queries
- Deliver exceptional customer service, handling queries, updates, and complaints efficiently
- Monitor and follow up on customer reviews and feedback across platforms
- Track and assist with payment monitoring, chasing outstanding balances when necessary
- Authorise, process, and track supplier and contractor invoices
- Maintain and update CRM and internal databases with accurate job and customer information
- Provide daily administrative support to the retail installation team
- Assist with scheduling installations and coordinating diaries
- Generate reports, update spreadsheets, and support wider operational projects
- Work closely with internal teams, suppliers, and contractors to ensure project timelines are met
Skills and Experience Required
- Strong attention to detail and high accuracy in administrative tasks
- Friendly and professional telephone manner with excellent communication skills
- Customer-focused with a genuine passion for delivering high service standards
- Proficient in Microsoft Office and experience with CRM or scheduling systems
- Able to manage multiple priorities and meet tight deadlines under pressure
- Prior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)
- Team player who can also work independently with minimal supervision
- Excellent organisational and time management skills
- A proactive, solutions-based approach to problem-solving
What you will get in return:
- Competitive salary of £24,000 per annum
- Full-time, permanent role in a stable and well-established company
- Friendly, supportive team environment
- Opportunities for career growth and development within a respected brand
- Convenient Bristol location with on-site parking and good transport links
- Be part of a company that takes pride in its British-made products and excellent service
Interested in this Retail Installation Support Administrator role? Please apply with your updated CV.
INDHS