Player Protection Officer
Location: Hybrid
Department: Risk & Compliance
Type: Full-time
Salary: Up to £30,000 per annum
Do yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!
Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.
In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
What You ll Be Doing
- Conducting risk assessments and forensic profiling of customer accounts
- Investigating escalated cases of fraudulent activity and suspicious behaviour
- Engaging with customers to understand their circumstances and ensure safe play
- Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
- Maintaining accurate records and completing Suspicious Activity Reports (SARs)
- Collaborating with retail and digital teams to create a seamless safer gambling experience
- Presenting findings to senior governance meetings and contributing to policy improvements
What You ll Bring
- Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
- Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
- Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
- Excellent communication skills and the ability to handle sensitive conversations with empathy
- A sharp eye for detail and a proactive, investigative mindset
- Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
- Ability to work independently and as part of a remote team
Desirable Extras
- ICA Certificate in KYC, CDD, or AML
- Experience compiling reports and presenting findings to senior stakeholders
Why You ll Love It Here
- You ll be part of a passionate team that puts player safety at the heart of everything
- You ll have the opportunity to shape safer gambling practices and drive real change
- You ll work in a supportive, collaborative environment with room to grow
Ready to make a difference? Apply now and help us protect what matters most.