1st Line Support Engineer

1st Line Support Engineer

Salary: up to £30,000

Permanent, Full-time

Portishead, Bristol On-site

About the Company:

Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.

About The Opportunity:

We re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you ll be the first point of contact for their end clients, helping to resolve technical issues efficiently and professionally.

This is a great opportunity for someone early in their IT career looking to build experience across a wide range of technologies in a fast-paced, client-focused environment.

Key Responsibilities:

• Serve as the first point of contact for clients via phone, email, and ticketing system
• Provide basic technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot issues with Microsoft Windows, Office 365, and networking
• Escalate more complex tickets to Level 2 or Level 3 engineers when required
• Log and manage service desk tickets, ensuring updates and follow-ups are timely
• Assist with user account creation, password resets, and basic Active Directory tasks
• Support software installations, updates, and hardware setups
• Maintain clear documentation of technical issues and resolutions

Your Experience and Skills:

You should have hands-on experience and knowledge in:

• Experience in an IT support or helpdesk environment (or strong personal/academic background in IT)
• Good working knowledge of:
  • Microsoft Windows 10/11
  • Office 365 (Outlook, Teams, SharePoint, OneDrive)
  • Basic networking (DNS, DHCP, IP addressing)
• Excellent communication and customer service skills
• A logical approach to problem-solving
• Strong attention to detail and eagerness to learn

Your Attitude & Soft Skills:

• A passion for IT and eagerness to learn new technologies.
• Strong problem-solving skills with a proactive approach.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• A collaborative mindset, working well in a team and supporting others.
• A commitment to delivering outstanding service and going the extra mile.

Desirable Qualifications (or willingness to work towards):

• Microsoft Certifications (MCP, MCSA).
• Cisco Certifications (CCNA).
• Virtualisation Certifications (VMware / Hyper-V).
• Cloud Certifications (Azure / AWS).
• Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus).

If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you.

To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately.

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