IT Support Analyst

1st Line Support Analyst Social care Surrey - Hybrid

Are you passionate about technology and delivering outstanding customer service?

Our client believes everyone should have the opportunity to lead a fulfilling life and their mission is to support individuals with learning disabilities and complex needs in achieving just that. And they re looking for a proactive and enthusiastic 1st Line Support Analyst to join a growing IT Service Desk team. This role is a fantastic opportunity for someone who enjoys problem-solving, has a keen interest in IT, and wants to develop their technical skills across a wide range of hardware and software solutions.

What you ll be doing

As a 1st Line Support Analyst, you ll be the first point of contact for IT queries, helping colleagues resolve issues quickly and efficiently. Your responsibilities will include:

• Diagnosing and resolving technical issues.
• Providing end-user remote support.
• Installing authorised software to laptops and desktops using Microsoft InTune.
• Maintaining accurate logs for equipment and users.
• Setting up new user accounts and disabling expired accounts in line with policy.
• Keeping IT documentation and knowledge base content up to date.
• Escalating complex issues and identifying incident trends.
• Liaising with third parties to resolve issues (e.g. connectivity, phone lines).
• Supporting wider IT team projects when required.

What you ll need

We re looking for someone with a strong interest in technology, great communication skills and a proactive attitude. You ll need to demonstrate:

• Knowledge of Windows 10/11 and Microsoft Office software.
• Understanding of networking (TCP/IP, DNS, DHCP).
• Familiarity with Office 365 and Azure.
• Experience with device management (InTune/MDM solutions).
• Knowledge of Entra Active Directory and on-prem Active Directory concepts.
• Experience with IT service desk and asset management systems.
• A-level (or equivalent) qualification in IT or a related subject.
• Strong customer service skills and the ability to stay calm under pressure.

This is a great opportunity to build your career in IT, with exposure to a wide range of technologies and the chance to work on exciting projects alongside a supportive team. You ll play a key role in ensuring smooth IT operations and will be given the tools and training to grow and develop your technical expertise, as well as playing your part in supporting members of the community who need it the most.

If you re an organised, motivated individual who thrives on helping people and solving problems, we d love to hear from you!

Please apply and we ll be in touch shortly (phone number removed);

Our client is an equal opportunity employer they celebrate diversity and are committed to creating an inclusive environment for all employees.

Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.