Application Support specialist- ERP

This growing and successful Software consultancy are looking for:

The Application Support Specialist will be responsible for assisting the growing customer base with technical and operational queries across a wide range of business processes.

Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution.

The right person for this role will have a deep interest in technology and will utilise creative thinking and problem-solving skills to address issues.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

• A systematic approach to problem solving with strong analytical skills with a "can do" attitude.
• Must demonstrate initiative, with the ability to work independently or as part of a team.
• Excellent communication skills and a friendly empathetic manner.
• Ability to work under pressure and manage customer experience.
• Strong written and verbal communication skills with the ability to translate business requirements into technical information.

Preferred Qualifications and Experience

A person applying for this role must have:

• a day to day working knowledge of Accounting, ERP or Business Management Software systems OR
• a Degree or third level qualification in Computer Science, Accounting or Business.
• OR a good knowledge of financial and management reporting & a financial acumen.

Experience in any of the following is desirable but not essential as training will be provided:

• Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
• Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
• Experience in relevant business software - 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
• Day to day working with Accounting, ERP or Business Management Software.
• A good knowledge of financial and management reporting or financial acumen.

Benefits and Culture

Their perfect fit ethos extends to their people, ensuring that the roles, environment, benefits and progression paths are geared toward your professional and personal development.

As noted, people drive their culture. Their iSocial group organises a number of social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.

In addition to a competitive salary and a robust social calendar, they offer a great range of benefits including:

Healthcare: Your health and well-being matter to them. They offer private healthcare to all employees.

Flexibility: Their flexible working plan helps to manage a better work-life balance.

Pension Plan: They contribute up to 3% of an employee's salary, helping you plan for the future.

Exercise Reimbursement: Whether it's a gym or a golf club membership, they support the efforts of to keep active.

Holidays: 25 days of paid leave, plus all UK Bank Holidays