IMOS Technical Support Officer

Morson Talent are currently seeking an IMOS Technical Support Officer based out of RNAS Culdrose, this will be on an ongoing contracting basis.

About:

Provide front-line technical support for the Merlin Helicopter fleet at RNAS Culdrose. In this key customer-facing role, you will ensure timely and effective resolution of technical issues, supporting aircraft availability and airworthiness under the IMOS contract.

• Act as the primary contact for technical queries from Forward and Depth maintenance units. To include daily face-to-face liaison with Forward and Depth units.
• Coordinate with internal teams (IMOS Engineering, Yeovil departments, LMA, Avionics Alliance) to deliver high-quality support.
• Provide technical advice within scope of approvals against publications, policies, and aircraft drawings.
• Monitor query resolution times, ensuring compliance with KPI 4 and escalating risks where necessary.
• Liaise with the Merlin Delivery Team and Depth Managers to ensure task feasibility and meet required timelines.
• Attend customer and supplier meetings, producing reports, briefings, and technical presentations as required.
• Identify trends or recurring issues affecting cost, availability, or customer satisfaction, and drive root cause analysis.
• Maintain adherence to business and engineering processes, proposing improvements where appropriate

Desired experience and qualifications:

• HNC in Engineering or equivalent experience.
• Background in Military Rotary Wing Air Engineering.
• Strong technical knowledge of UK Merlin aircraft and its support needs.
• Understanding of the IMOS contract and technical support framework.
• Familiarity with Leonardo Helicopters Design Organisation and MoD support tools.
• Excellent communication and interpersonal skills; able to influence and lead across organizations.
• Knowledge of UK MoD Defence Standards and Aircraft Support procedures.
• Experience using GOLD system, including report generation.
• Proficient in standard desktop IT applications.

If this is of interest please apply today, or alternatively contact Oliver Beaumont directly for further information on (phone number removed) or (url removed)