Our client is looking to bring on an Infrastructure & Cloud Engineer. Key responsibilities include 1st and 2nd line support, with an occasional requirement for 3rd line support , encompassing the following key responsibilities: 1st Line Support : Addressing and resolving routine cloud-related issues, such as user accessproblems, basic connectivity challenges, and service configuration queries.Monitoring cloud systemsfor alerts and initiating immediate corrective actions. 2nd Line Support : Investigating and resolving more complex issues involving cloud resource performance, misconfigurations, and integration problems. Collaboration with vendors to resolve servicedisruptions and implementing changes to improve system stability. 3rd Line Support : Providing advanced troubleshooting for critical incidents, such as data integrityissues, infrastructure failures, or security breachesin cloud environments. Designing and implementing long-term solutions to address root causes and prevent recurrence. Key Technical skills: Operating Systems Windows Operating Systems MacOS Linux Directory Services Azure Active Directory (Azure AD/Entra) Active Directory IT Administration and Networking Office 365 Administration TCP/IP, DNS, DHCP VPNs and Remote Access IT Management and Monitoring Microsoft Endpoint Manager (Intune) Patch Management System Monitoring Backup, Recovery, and Disaster Planning Backup and Recovery Disaster Recovery (DR) Planning Data Integrity and Restoration Cloud Platforms and Virtualisation Cloud Platforms (Azure/AWS/GCP) Hyper-V/VMware Security and Compliance Firewalls and Security Endpoint Protection Multi-Factor Authentication (MFA) Compliance and Auditing Scripting and Automation PowerShell Batch Scripts and Bash Python Automation frameworks Specialised Applications Knowledge of CRMs, particularly Dynamics365 The following details the level of technical skill required: Advanced knowledgeof Windows OperatingSystems (Desktop and Server) troubleshooting processes and tools. Advanced knowledge of Office 365 and Microsoft Office Applications Advanced knowledgeof computer hardwareassembly/repair & configuration. Significant knowledge of network deployment and configuration Significant knowledgeof Network devices(Switches, Access Points& Routers) Significant knowledge Azureof cloud-based systems for email and file sharing i.e., Office 365, SharePoint Online etc. Significant knowledge of Physical Networking (Lan, Wan, TCP/IP,Cat 5e/6 & Fibre) Significant knowledge of Active Directory infrastructure Management Significant knowledge of Microsoft ExchangeOnline O365 Significant Knowledge of Microsoft Intune and Mobile Device Management (MDM) Significant knowledge of Windows SoftwareUpdate Services (WSUS) Administration Significant knowledge in deploying and maintaining Anti-Virus solutions Significant knowledge of Cisco VPN Client software Significant knowledge of Mimecast Email Security Significant knowledge of NAS Devices and storage. Experience of Disk Imagingand backup softwareincluding, Acronis, Datto and Barrcuda Experience of PC RemoteControl tools includingTeam Viewer and Remote Desktop. Experience of VMWare Virtual Infrastructure & vSphere - maintenance and management capability. Experience of Powershell Scripting, and exposure to other scriptingmethods Experience of Broadband equipment configuration, including ADSL routers, wireless security, and VPN Experience of Microsoft TerminalServices Administration Experience of TeamsConferencing (Providing supportfor large webinars) and Video conferencing (function rooms).
Sep 08, 2025
Full time
Our client is looking to bring on an Infrastructure & Cloud Engineer. Key responsibilities include 1st and 2nd line support, with an occasional requirement for 3rd line support , encompassing the following key responsibilities: 1st Line Support : Addressing and resolving routine cloud-related issues, such as user accessproblems, basic connectivity challenges, and service configuration queries.Monitoring cloud systemsfor alerts and initiating immediate corrective actions. 2nd Line Support : Investigating and resolving more complex issues involving cloud resource performance, misconfigurations, and integration problems. Collaboration with vendors to resolve servicedisruptions and implementing changes to improve system stability. 3rd Line Support : Providing advanced troubleshooting for critical incidents, such as data integrityissues, infrastructure failures, or security breachesin cloud environments. Designing and implementing long-term solutions to address root causes and prevent recurrence. Key Technical skills: Operating Systems Windows Operating Systems MacOS Linux Directory Services Azure Active Directory (Azure AD/Entra) Active Directory IT Administration and Networking Office 365 Administration TCP/IP, DNS, DHCP VPNs and Remote Access IT Management and Monitoring Microsoft Endpoint Manager (Intune) Patch Management System Monitoring Backup, Recovery, and Disaster Planning Backup and Recovery Disaster Recovery (DR) Planning Data Integrity and Restoration Cloud Platforms and Virtualisation Cloud Platforms (Azure/AWS/GCP) Hyper-V/VMware Security and Compliance Firewalls and Security Endpoint Protection Multi-Factor Authentication (MFA) Compliance and Auditing Scripting and Automation PowerShell Batch Scripts and Bash Python Automation frameworks Specialised Applications Knowledge of CRMs, particularly Dynamics365 The following details the level of technical skill required: Advanced knowledgeof Windows OperatingSystems (Desktop and Server) troubleshooting processes and tools. Advanced knowledge of Office 365 and Microsoft Office Applications Advanced knowledgeof computer hardwareassembly/repair & configuration. Significant knowledge of network deployment and configuration Significant knowledgeof Network devices(Switches, Access Points& Routers) Significant knowledge Azureof cloud-based systems for email and file sharing i.e., Office 365, SharePoint Online etc. Significant knowledge of Physical Networking (Lan, Wan, TCP/IP,Cat 5e/6 & Fibre) Significant knowledge of Active Directory infrastructure Management Significant knowledge of Microsoft ExchangeOnline O365 Significant Knowledge of Microsoft Intune and Mobile Device Management (MDM) Significant knowledge of Windows SoftwareUpdate Services (WSUS) Administration Significant knowledge in deploying and maintaining Anti-Virus solutions Significant knowledge of Cisco VPN Client software Significant knowledge of Mimecast Email Security Significant knowledge of NAS Devices and storage. Experience of Disk Imagingand backup softwareincluding, Acronis, Datto and Barrcuda Experience of PC RemoteControl tools includingTeam Viewer and Remote Desktop. Experience of VMWare Virtual Infrastructure & vSphere - maintenance and management capability. Experience of Powershell Scripting, and exposure to other scriptingmethods Experience of Broadband equipment configuration, including ADSL routers, wireless security, and VPN Experience of Microsoft TerminalServices Administration Experience of TeamsConferencing (Providing supportfor large webinars) and Video conferencing (function rooms).
Locations : London Boston Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Platform Team Lead and Senior Director - IT Network is responsible for driving the strategy, execution, and optimization of BCG's global network infrastructure across on-premises, cloud, and hybrid environments. This role ensures end-to-end automation, high availability, security, and scalability of network services while integrating SD-WAN, cloud networking, and AI-driven automation to support global business operations. The leader will oversee next-generation network architecture, operations, and transformation, ensuring a seamless and high-performance connectivity experience. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a modern network platform strategy, integrating cloud networking, software-defined networking (SDN), and AI-driven automation. Ensure end-to-end network automation to improve operational efficiency, agility, and reliability. Drive zero-trust network security principles, ensuring compliance and proactive threat mitigation. Establish a global observability and telemetry framework for real-time network insights. Align network strategies with business growth, cloud-first initiatives, and digital transformation. Network Infrastructure & Cloud Networking: Oversee global network architecture, spanning data centers, cloud environments, and enterprise connectivity. Lead network modernization efforts, including SD-WAN, cloud networking, and edge computing. Optimize network traffic, application delivery, and global routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience, and 24x7 operational support. Develop a follow-the-sun support model, ensuring global network performance optimization. Implement network observability and predictive analytics to proactively prevent outages. Security, Compliance & Risk Management: Drive zero-trust security frameworks, ensuring secure and resilient network access. Ensure adherence to ISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate with cybersecurity teams to enhance network threat detection and mitigation. Implement automated security policy enforcement, reducing human intervention in risk mitigation. Financial & Vendor Management: Optimize network infrastructure spending, ensuring cost-effective, high-performance connectivity. Lead vendor selection, contract negotiation, and vendor relationship management. Ensure network services align with business goals, optimizing ROI and cost efficiency. Leadership & Talent Development: Build and mentor a high-performing network engineering team, fostering a culture of automation and continuous learning. Lead a team of network architects, cloud networking specialists, and operations engineers. Promote a collaborative, data-driven, and proactive culture, ensuring agility and innovation. Establish workforce development programs for cloud networking, automation, and AI-driven operations. What You'll Bring Required Qualifications: 15+ years of experience in network engineering, cloud networking, or IT infrastructure. 5+ years in a senior leadership role, managing large-scale global network environments. Deep expertise in cloud networking (AWS, Azure, GCP), SD-WAN, and network automation. Proven track record in end-to-end network automation, observability, and self-healing networks. Experience in AI-driven networking, predictive analytics, and network telemetry. Strong understanding of zero-trust networking, compliance frameworks, and security policies. Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications: Certifications: CCIE, AWS/Azure/GCP Networking, CISSP, or equivalent. Experience with Kubernetes networking, Terraform, Ansible, and SDN. Strong problem-solving abilities, with a data-driven approach to network optimization. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. May require occasional travel for business meetings, data center visits, or vendor engagements. Ability to work in a fast-paced, high-availability IT environment, with a focus on network automation and scalability. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 08, 2025
Full time
Locations : London Boston Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Platform Team Lead and Senior Director - IT Network is responsible for driving the strategy, execution, and optimization of BCG's global network infrastructure across on-premises, cloud, and hybrid environments. This role ensures end-to-end automation, high availability, security, and scalability of network services while integrating SD-WAN, cloud networking, and AI-driven automation to support global business operations. The leader will oversee next-generation network architecture, operations, and transformation, ensuring a seamless and high-performance connectivity experience. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a modern network platform strategy, integrating cloud networking, software-defined networking (SDN), and AI-driven automation. Ensure end-to-end network automation to improve operational efficiency, agility, and reliability. Drive zero-trust network security principles, ensuring compliance and proactive threat mitigation. Establish a global observability and telemetry framework for real-time network insights. Align network strategies with business growth, cloud-first initiatives, and digital transformation. Network Infrastructure & Cloud Networking: Oversee global network architecture, spanning data centers, cloud environments, and enterprise connectivity. Lead network modernization efforts, including SD-WAN, cloud networking, and edge computing. Optimize network traffic, application delivery, and global routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience, and 24x7 operational support. Develop a follow-the-sun support model, ensuring global network performance optimization. Implement network observability and predictive analytics to proactively prevent outages. Security, Compliance & Risk Management: Drive zero-trust security frameworks, ensuring secure and resilient network access. Ensure adherence to ISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate with cybersecurity teams to enhance network threat detection and mitigation. Implement automated security policy enforcement, reducing human intervention in risk mitigation. Financial & Vendor Management: Optimize network infrastructure spending, ensuring cost-effective, high-performance connectivity. Lead vendor selection, contract negotiation, and vendor relationship management. Ensure network services align with business goals, optimizing ROI and cost efficiency. Leadership & Talent Development: Build and mentor a high-performing network engineering team, fostering a culture of automation and continuous learning. Lead a team of network architects, cloud networking specialists, and operations engineers. Promote a collaborative, data-driven, and proactive culture, ensuring agility and innovation. Establish workforce development programs for cloud networking, automation, and AI-driven operations. What You'll Bring Required Qualifications: 15+ years of experience in network engineering, cloud networking, or IT infrastructure. 5+ years in a senior leadership role, managing large-scale global network environments. Deep expertise in cloud networking (AWS, Azure, GCP), SD-WAN, and network automation. Proven track record in end-to-end network automation, observability, and self-healing networks. Experience in AI-driven networking, predictive analytics, and network telemetry. Strong understanding of zero-trust networking, compliance frameworks, and security policies. Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications: Certifications: CCIE, AWS/Azure/GCP Networking, CISSP, or equivalent. Experience with Kubernetes networking, Terraform, Ansible, and SDN. Strong problem-solving abilities, with a data-driven approach to network optimization. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. May require occasional travel for business meetings, data center visits, or vendor engagements. Ability to work in a fast-paced, high-availability IT environment, with a focus on network automation and scalability. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : London Boston Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Platform Team Lead and Senior Director - IT Network is responsible for driving the strategy, execution, and optimization of BCG's global network infrastructure across on-premises, cloud, and hybrid environments. This role ensures end-to-end automation, high availability, security, and scalability of network services while integrating SD-WAN, cloud networking, and AI-driven automation to support global business operations. The leader will oversee next-generation network architecture, operations, and transformation, ensuring a seamless and high-performance connectivity experience. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a modern network platform strategy, integrating cloud networking, software-defined networking (SDN), and AI-driven automation. Ensure end-to-end network automation to improve operational efficiency, agility, and reliability. Drive zero-trust network security principles, ensuring compliance and proactive threat mitigation. Establish a global observability and telemetry framework for real-time network insights. Align network strategies with business growth, cloud-first initiatives, and digital transformation. Network Infrastructure & Cloud Networking: Oversee global network architecture, spanning data centers, cloud environments, and enterprise connectivity. Lead network modernization efforts, including SD-WAN, cloud networking, and edge computing. Optimize network traffic, application delivery, and global routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience, and 24x7 operational support. Develop a follow-the-sun support model, ensuring global network performance optimization. Implement network observability and predictive analytics to proactively prevent outages. Security, Compliance & Risk Management: Drive zero-trust security frameworks, ensuring secure and resilient network access. Ensure adherence to ISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate with cybersecurity teams to enhance network threat detection and mitigation. Implement automated security policy enforcement, reducing human intervention in risk mitigation. Financial & Vendor Management: Optimize network infrastructure spending, ensuring cost-effective, high-performance connectivity. Lead vendor selection, contract negotiation, and vendor relationship management. Ensure network services align with business goals, optimizing ROI and cost efficiency. Leadership & Talent Development: Build and mentor a high-performing network engineering team, fostering a culture of automation and continuous learning. Lead a team of network architects, cloud networking specialists, and operations engineers. Promote a collaborative, data-driven, and proactive culture, ensuring agility and innovation. Establish workforce development programs for cloud networking, automation, and AI-driven operations. What You'll Bring Required Qualifications: 15+ years of experience in network engineering, cloud networking, or IT infrastructure. 5+ years in a senior leadership role, managing large-scale global network environments. Deep expertise in cloud networking (AWS, Azure, GCP), SD-WAN, and network automation. Proven track record in end-to-end network automation, observability, and self-healing networks. Experience in AI-driven networking, predictive analytics, and network telemetry. Strong understanding of zero-trust networking, compliance frameworks, and security policies. Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications: Certifications: CCIE, AWS/Azure/GCP Networking, CISSP, or equivalent. Experience with Kubernetes networking, Terraform, Ansible, and SDN. Strong problem-solving abilities, with a data-driven approach to network optimization. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. May require occasional travel for business meetings, data center visits, or vendor engagements. Ability to work in a fast-paced, high-availability IT environment, with a focus on network automation and scalability. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 08, 2025
Full time
Locations : London Boston Atlanta Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Global Platform Team Lead and Senior Director - IT Network is responsible for driving the strategy, execution, and optimization of BCG's global network infrastructure across on-premises, cloud, and hybrid environments. This role ensures end-to-end automation, high availability, security, and scalability of network services while integrating SD-WAN, cloud networking, and AI-driven automation to support global business operations. The leader will oversee next-generation network architecture, operations, and transformation, ensuring a seamless and high-performance connectivity experience. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a modern network platform strategy, integrating cloud networking, software-defined networking (SDN), and AI-driven automation. Ensure end-to-end network automation to improve operational efficiency, agility, and reliability. Drive zero-trust network security principles, ensuring compliance and proactive threat mitigation. Establish a global observability and telemetry framework for real-time network insights. Align network strategies with business growth, cloud-first initiatives, and digital transformation. Network Infrastructure & Cloud Networking: Oversee global network architecture, spanning data centers, cloud environments, and enterprise connectivity. Lead network modernization efforts, including SD-WAN, cloud networking, and edge computing. Optimize network traffic, application delivery, and global routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience, and 24x7 operational support. Develop a follow-the-sun support model, ensuring global network performance optimization. Implement network observability and predictive analytics to proactively prevent outages. Security, Compliance & Risk Management: Drive zero-trust security frameworks, ensuring secure and resilient network access. Ensure adherence to ISO 27001, NIST, SOC 2, GDPR, and industry best practices. Collaborate with cybersecurity teams to enhance network threat detection and mitigation. Implement automated security policy enforcement, reducing human intervention in risk mitigation. Financial & Vendor Management: Optimize network infrastructure spending, ensuring cost-effective, high-performance connectivity. Lead vendor selection, contract negotiation, and vendor relationship management. Ensure network services align with business goals, optimizing ROI and cost efficiency. Leadership & Talent Development: Build and mentor a high-performing network engineering team, fostering a culture of automation and continuous learning. Lead a team of network architects, cloud networking specialists, and operations engineers. Promote a collaborative, data-driven, and proactive culture, ensuring agility and innovation. Establish workforce development programs for cloud networking, automation, and AI-driven operations. What You'll Bring Required Qualifications: 15+ years of experience in network engineering, cloud networking, or IT infrastructure. 5+ years in a senior leadership role, managing large-scale global network environments. Deep expertise in cloud networking (AWS, Azure, GCP), SD-WAN, and network automation. Proven track record in end-to-end network automation, observability, and self-healing networks. Experience in AI-driven networking, predictive analytics, and network telemetry. Strong understanding of zero-trust networking, compliance frameworks, and security policies. Excellent leadership, communication, and stakeholder management skills. Preferred Qualifications: Certifications: CCIE, AWS/Azure/GCP Networking, CISSP, or equivalent. Experience with Kubernetes networking, Terraform, Ansible, and SDN. Strong problem-solving abilities, with a data-driven approach to network optimization. Who You'll Work With Work Environment & Additional Information: Hybrid or on-site work model. May require occasional travel for business meetings, data center visits, or vendor engagements. Ability to work in a fast-paced, high-availability IT environment, with a focus on network automation and scalability. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
1st Line Support Engineer Salary: up to £30,000 Permanent, Full-time Portishead, Bristol On-site About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you ll be the first point of contact for their end clients, helping to resolve technical issues efficiently and professionally. This is a great opportunity for someone early in their IT career looking to build experience across a wide range of technologies in a fast-paced, client-focused environment. Key Responsibilities: Serve as the first point of contact for clients via phone, email, and ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain clear documentation of technical issues and resolutions Your Experience and Skills: You should have hands-on experience and knowledge in: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of: Microsoft Windows 10/11 Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem-solving Strong attention to detail and eagerness to learn Your Attitude & Soft Skills: A passion for IT and eagerness to learn new technologies. Strong problem-solving skills with a proactive approach. Excellent communication and customer service skills. Ability to multitask in a fast-paced environment. A collaborative mindset, working well in a team and supporting others. A commitment to delivering outstanding service and going the extra mile. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you. To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
Sep 06, 2025
Full time
1st Line Support Engineer Salary: up to £30,000 Permanent, Full-time Portishead, Bristol On-site About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you ll be the first point of contact for their end clients, helping to resolve technical issues efficiently and professionally. This is a great opportunity for someone early in their IT career looking to build experience across a wide range of technologies in a fast-paced, client-focused environment. Key Responsibilities: Serve as the first point of contact for clients via phone, email, and ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain clear documentation of technical issues and resolutions Your Experience and Skills: You should have hands-on experience and knowledge in: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of: Microsoft Windows 10/11 Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem-solving Strong attention to detail and eagerness to learn Your Attitude & Soft Skills: A passion for IT and eagerness to learn new technologies. Strong problem-solving skills with a proactive approach. Excellent communication and customer service skills. Ability to multitask in a fast-paced environment. A collaborative mindset, working well in a team and supporting others. A commitment to delivering outstanding service and going the extra mile. Desirable Qualifications (or willingness to work towards): Microsoft Certifications (MCP, MCSA). Cisco Certifications (CCNA). Virtualisation Certifications (VMware / Hyper-V). Cloud Certifications (Azure / AWS). Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus). If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you. To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes.
Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK. Project Overview / Context The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem. Responsibilities Deliver L2 IT support for studio operations including hardware, software, servers, and networks. Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services. Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix. Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk. Provide support across cloud and virtualized environments (Azure, AWS). Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH). Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt). Maintain switches, networks, and connectivity to ensure high availability. Deliver excellent customer service and technical support for studio end-users. Support IT projects using agile/scrum or waterfall methodologies. Required Skills Proven experience in IT support, administration, and troubleshooting at L2 level. Strong knowledge of Active Directory, LDAP, SSO, and identity management. Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS). Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools. Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls. Knowledge of hardware, switches, and IT infrastructure components. Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices. Excellent communication and customer service skills. Ability to work in agile/scrum and waterfall environments. Team player with problem-solving mindset. Preferred / Nice-to-have Skills Experience with SOC operations or security administration. Knowledge of mobile device support and deployment. Exposure to project management and requirements gathering. Familiarity with IT quality management and testing processes.
Sep 01, 2025
Contractor
Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK. Project Overview / Context The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem. Responsibilities Deliver L2 IT support for studio operations including hardware, software, servers, and networks. Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services. Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix. Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk. Provide support across cloud and virtualized environments (Azure, AWS). Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH). Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt). Maintain switches, networks, and connectivity to ensure high availability. Deliver excellent customer service and technical support for studio end-users. Support IT projects using agile/scrum or waterfall methodologies. Required Skills Proven experience in IT support, administration, and troubleshooting at L2 level. Strong knowledge of Active Directory, LDAP, SSO, and identity management. Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS). Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools. Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls. Knowledge of hardware, switches, and IT infrastructure components. Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices. Excellent communication and customer service skills. Ability to work in agile/scrum and waterfall environments. Team player with problem-solving mindset. Preferred / Nice-to-have Skills Experience with SOC operations or security administration. Knowledge of mobile device support and deployment. Exposure to project management and requirements gathering. Familiarity with IT quality management and testing processes.
