Night Housing Support Assistant

Are you motivated by a role that supports vulnerable young adults?

About the Role:
Are you a practical, hands-on person who enjoys making a real difference each day?

Join us at YMCA Reading as a Night Housing Support Assistant, where you ll play a key role in keeping our young people safe at night.

We are seeking a person who would be responsible for overnight support to our service users who reside at YMCA Reading.

You will need excellent communication skills both verbal and written, have the ability to deal with some challenging behaviours in a calm effective manner.

You will need to be confident with working with young adults who have low to medium support needs. The role forms part of the support provided on site.

Previous experience of working waking nights & with vulnerable clients is essential.

This is a varied and rewarding role that s perfect for someone who takes pride in their work, enjoys problem-solving, and thrives in a proactive setting with minimal supervision.

Shift Rota: 21.15 to 08.15 on a 4 on 4 off rotation. The role will be subject to Weekend and Bank Holiday cover on a rota basis.

What You ll Be Doing:

• Supporting health and safety checks to keep our facilities in top condition
• Handling deliveries, dealing with emergency issues as they arise, and supporting housekeeping where needed
• Site safety patrols throughout the shift, identifying any issues that arise.
• Address any anti-social issues as they arise and recording them.
• Maintain accurate records on our in house IT system.
• Record any accidents or incidents in the correct manner.
• Be on hand to support our service user throughout the shift keeping records of issue for key workers to follow-up.
• Prove accurate hand overs.
• Representing YMCA Reading with professionalism and respect in all resident/customer-facing interactions

What we re looking for:

• A reliable, self-motivated individual with a can-do attitude
• Someone who can stay calm under pressure and think on their feet
• Comfortable working in a resident/customer-facing environment
• Flexibility to cover rota shifts
• Calm and professional approach to challenging behaviours
• Ability to take initiative and work with minimal supervision
• Experience in housing, support, or charity sectors
• Knowledge of tenancy sustainment or housing administration

Why Join us?
Everyone should have a fair chance to discover who they are and what they can become.

YMCA believes in fairness and opportunity. These are essential building blocks for a full and rewarding life: a safe home, acceptance, guidance, friendship, physical and mental health, academic support, employability skills, and access to real opportunities.

Many young people have never known these things, other people have lost one or more as they grew up, but we all need them. All of us.

At YMCA, we provide these critical foundations for a fresh, strong
start for young people and a better quality of life in the community