Job Description
About the Role:
One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team. This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management.
Key Responsibilities:
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Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage.
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Preparing and responding to legal documents such as Statements of Truth (SOT), N244 applications, and liaising with the Traffic Enforcement Centre (TEC) and County Courts.
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Managing communications with Enforcement Agents, and addressing issues related to Breathing Space and Debt Relief Orders (DRO).
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Monitoring and reconciling parking income and agent performance.
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Handling Stage 1 complaints and case correspondence efficiently and professionally.
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Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75).
Requirements:
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Prior experience in a local authority or parking enforcement setting.
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Strong understanding of parking legislation and legal recovery processes.
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Experience working with PCNs, TEC procedures, and court documentation.
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Excellent written and verbal communication skills.
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Ability to handle sensitive and complex cases with discretion and accuracy.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
