Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Sep 11, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
Sep 11, 2025
Full time
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
BBS Recruitment is currently recruiting an experienced Accounts adminOfficer for a temporary position for our client based in Southwark. Duties and responsibilities of Accounts assistant Officer The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance. Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents. Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services. To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income)on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Requirements: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.
Sep 10, 2025
Seasonal
BBS Recruitment is currently recruiting an experienced Accounts adminOfficer for a temporary position for our client based in Southwark. Duties and responsibilities of Accounts assistant Officer The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance. Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents. Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services. To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income)on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Requirements: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.
One of my local goverment clients is seeking an experienced and proactive Accommodation Assessment & Lettings Officer to join their Housing Needs & Refugee Services division. This role plays a critical function in arranging emergency and temporary accommodation placements and supporting the allocation of suitable long-term housing solutions in line with statutory duties. Key Responsibilities: Arrange emergency and temporary accommodation placements, including referrals into supported housing. Make offers of properties in line with Housing legislation and manage discharges of duty. Liaise with internal teams (e.g. Children s Social Services, Adult Social Care) to arrange emergency housing placements. Coordinate and allocate available properties in the private rented sector (PRS) and identify households for Direct Lets. Maintain accurate property and tenant records, monitor void turnaround times, and ensure re-let times are minimised. Manage move-ons from temporary accommodation and ensure suitable housing pathways are in place. Draft robust decision letters for suitability reviews and discharge of duty. Monitor rent accounts, initiate Housing Benefit claims, and ensure income recovery. Respond to complaints and enquiries within corporate timeframes. Liaise with landlords, partner agencies, and internal departments to maximise housing options and service outcomes. Use multiple ICT systems to maintain accurate, evidence-based records and support performance reporting. Essential Skills & Experience: Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Parts VI & VII, and relevant housing legislation. Understanding of landlord & tenant law, welfare benefits, and housing allocations policies. Experience coordinating emergency accommodation and supported housing placements. Ability to assess affordability and suitability of accommodation. Experience working with vulnerable client groups and handling sensitive situations. Ability to draft clear, legally sound decision letters. Familiarity with housing databases and administrative systems. Strong interpersonal, communication, negotiation, and case management skills. Excellent organisational skills and ability to work under pressure, managing a demanding caseload. Ideal Candidate Profile: Experience working in local authority housing or homelessness services. Comfortable dealing with high-need or distressed service users. Proactive, solution-focused, and able to work both independently and within a team. Flexible and willing to attend home visits or occasional evening work. Strong understanding of safeguarding procedures and partnership working. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Sep 10, 2025
Seasonal
One of my local goverment clients is seeking an experienced and proactive Accommodation Assessment & Lettings Officer to join their Housing Needs & Refugee Services division. This role plays a critical function in arranging emergency and temporary accommodation placements and supporting the allocation of suitable long-term housing solutions in line with statutory duties. Key Responsibilities: Arrange emergency and temporary accommodation placements, including referrals into supported housing. Make offers of properties in line with Housing legislation and manage discharges of duty. Liaise with internal teams (e.g. Children s Social Services, Adult Social Care) to arrange emergency housing placements. Coordinate and allocate available properties in the private rented sector (PRS) and identify households for Direct Lets. Maintain accurate property and tenant records, monitor void turnaround times, and ensure re-let times are minimised. Manage move-ons from temporary accommodation and ensure suitable housing pathways are in place. Draft robust decision letters for suitability reviews and discharge of duty. Monitor rent accounts, initiate Housing Benefit claims, and ensure income recovery. Respond to complaints and enquiries within corporate timeframes. Liaise with landlords, partner agencies, and internal departments to maximise housing options and service outcomes. Use multiple ICT systems to maintain accurate, evidence-based records and support performance reporting. Essential Skills & Experience: Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Parts VI & VII, and relevant housing legislation. Understanding of landlord & tenant law, welfare benefits, and housing allocations policies. Experience coordinating emergency accommodation and supported housing placements. Ability to assess affordability and suitability of accommodation. Experience working with vulnerable client groups and handling sensitive situations. Ability to draft clear, legally sound decision letters. Familiarity with housing databases and administrative systems. Strong interpersonal, communication, negotiation, and case management skills. Excellent organisational skills and ability to work under pressure, managing a demanding caseload. Ideal Candidate Profile: Experience working in local authority housing or homelessness services. Comfortable dealing with high-need or distressed service users. Proactive, solution-focused, and able to work both independently and within a team. Flexible and willing to attend home visits or occasional evening work. Strong understanding of safeguarding procedures and partnership working. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Our local authority client based in South London are urgently seeking an experienced Temporary Accommodation Visiting Officer. 24.05 an hour Umbrella PURPOSE OF JOB To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households. To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Sep 10, 2025
Contractor
Our local authority client based in South London are urgently seeking an experienced Temporary Accommodation Visiting Officer. 24.05 an hour Umbrella PURPOSE OF JOB To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households. To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Our client, based in Hampshire , is currently recruiting for a Leasehold Income and Service Charge Officer on a 3-month contract then into a 15-month FTC. The start date will be at the beginning of September. The hourly rate is negotiable based on experience for this position. The ideal candidate will be CIH or RPM qualified or committed to completing the qualification and have a full UK Driver s. Duties will include (but are not limited to): Ensuring that income recovery targets are met for your patch, including arears, service charges and major work recharges Keeping customer records correct and up to date Working with finance to audit all costs relating to services, repairs and management fees Producing and provide service charge reports for income recovery and collection Reviewing service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents Experience required: Experience in Social Housing residential lettings management Applying tenancy law Dealing with arrears Skills, knowledge and expertise required: Awareness of welfare benefits and national policy that may impact the lease Proficient in using Microsoft Office programmes including Excel The ability to scrutinise the accuracy of service charges and have sufficient experience to represent the organisation at court or First Tier Tribunal hearings Knowledge and experience of applying Commonhold and Leasehold law Working hours : 37 hours a week Monday Friday, 9 am 5 pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Sep 09, 2025
Contractor
Our client, based in Hampshire , is currently recruiting for a Leasehold Income and Service Charge Officer on a 3-month contract then into a 15-month FTC. The start date will be at the beginning of September. The hourly rate is negotiable based on experience for this position. The ideal candidate will be CIH or RPM qualified or committed to completing the qualification and have a full UK Driver s. Duties will include (but are not limited to): Ensuring that income recovery targets are met for your patch, including arears, service charges and major work recharges Keeping customer records correct and up to date Working with finance to audit all costs relating to services, repairs and management fees Producing and provide service charge reports for income recovery and collection Reviewing service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents Experience required: Experience in Social Housing residential lettings management Applying tenancy law Dealing with arrears Skills, knowledge and expertise required: Awareness of welfare benefits and national policy that may impact the lease Proficient in using Microsoft Office programmes including Excel The ability to scrutinise the accuracy of service charges and have sufficient experience to represent the organisation at court or First Tier Tribunal hearings Knowledge and experience of applying Commonhold and Leasehold law Working hours : 37 hours a week Monday Friday, 9 am 5 pm Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. Don t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
Income Officer Location - Eastleigh Temporary for 3 months through the agency and then to be extended as a fixed-term contract Hourly rate - 18.63 per hour - 24.34 per hour - depending on preferred payment type Hybrid working available Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of an Income Officer to scrutinise service charge estimates and actuals, liaising with the finance and leasehold officers to deliver accurate rechargeable charges for the business. Job purpose of the Income Officer Ensure that income recovery for the patch meets agreed standards/targets, including collection of arrears, service charges and major work recharges. Issue recharge invoices for leasehold, market rent and commercial accounts. Scrutinise statutory section 20 consultation to ensure consultation complies with statutory regulations and allows for maximum income collection. Review service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents. Achieve individual financial and performance targets and prepare statistical information for the line manager as required. Keep customer records up to date, ensure that rent debits and credits held on the system are correct including liaison with the finance department to rectify errors, trace mis-posted monies including payments held in suspense. Where the lease prescribes, monitor sinking fund collection and expenditure in relation to asset management programmes. Knowledge, skills and experience required: Demonstrable knowledge and experience of Common hold and Leasehold Reform Act 2002 and Landlord and Tenant Act 1985 in relation to residential and commercial leaseholders. CIH or RPM qualified or committed to completing the qualification. Arrears experience, excellent Customer Service and communication skills, leasehold experience Full clean driving licence and/or ability to travel in a timely and efficient manner to visit tenants and attend meetings frequently located in areas not covered by public transport. If you feel you have the relevant experience and would like to be considered for the role, please apply or contact Josh Meek at Sellick Partnership Ltd Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 09, 2025
Contractor
Income Officer Location - Eastleigh Temporary for 3 months through the agency and then to be extended as a fixed-term contract Hourly rate - 18.63 per hour - 24.34 per hour - depending on preferred payment type Hybrid working available Sellick Partnership Ltd are assisting a well-established housing association with the recruitment of an Income Officer to scrutinise service charge estimates and actuals, liaising with the finance and leasehold officers to deliver accurate rechargeable charges for the business. Job purpose of the Income Officer Ensure that income recovery for the patch meets agreed standards/targets, including collection of arrears, service charges and major work recharges. Issue recharge invoices for leasehold, market rent and commercial accounts. Scrutinise statutory section 20 consultation to ensure consultation complies with statutory regulations and allows for maximum income collection. Review service charges within schemes or blocks where an external management company is in place, ensuring the eligible charges are passed on to residents. Achieve individual financial and performance targets and prepare statistical information for the line manager as required. Keep customer records up to date, ensure that rent debits and credits held on the system are correct including liaison with the finance department to rectify errors, trace mis-posted monies including payments held in suspense. Where the lease prescribes, monitor sinking fund collection and expenditure in relation to asset management programmes. Knowledge, skills and experience required: Demonstrable knowledge and experience of Common hold and Leasehold Reform Act 2002 and Landlord and Tenant Act 1985 in relation to residential and commercial leaseholders. CIH or RPM qualified or committed to completing the qualification. Arrears experience, excellent Customer Service and communication skills, leasehold experience Full clean driving licence and/or ability to travel in a timely and efficient manner to visit tenants and attend meetings frequently located in areas not covered by public transport. If you feel you have the relevant experience and would like to be considered for the role, please apply or contact Josh Meek at Sellick Partnership Ltd Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
We're looking for a dedicated Home Ownership Recovery Officer to join a busy and collaborative team in Harlow on a temporary basis. If you have a passion for customer care and a strong background in debt management, this could be the perfect role for you. This is a full-time, temporary contract for up to 6 months , with a competitive hourly rate of 17.16 - 17.78 . About the Role Working within the Home Ownership team, your primary focus will be on the recovery of undisputed or undefended service charge debt from leaseholders. You will be responsible for managing Council loans and ensuring that all policies and procedures are followed to deliver a high-quality, value-for-money housing service. Key Responsibilities: Managing all aspects of leasehold service charge recovery and initiating legal action for undisputed debt. Acting as the principal point of contact for leaseholders, offering support to help them sustain their tenancy. Ensuring the timely and accurate issuing of invoices and demands for payment in line with statutory requirements. Investigating and taking appropriate action on lease breaches related to unpaid service charges and ground rent. Liaising with surveyors and other service providers to resolve disputes and ensure efficient service delivery. Maintaining comprehensive and up-to-date case notes and documentation, ensuring compliance with GDPR . Working with the team to identify and support vulnerable leaseholders. The Ideal Candidate We are seeking a proactive and professional individual who is committed to excellent customer service. The role requires a strong understanding of debt recovery processes and the ability to handle complex cases with sensitivity. Must-Haves: Previous experience in debt management, preferably within a housing or home ownership context. A valid driving licence and access to a car for work-related travel. The ability to attend meetings and work outside of normal business hours when required. A commitment to the principles of GDPR and excellent record-keeping skills. This is a fantastic opportunity to make a real impact within a dedicated public sector team. The role is based in Harlow, a thriving town with excellent transport links to London and Stansted Airport.
Sep 08, 2025
Contractor
We're looking for a dedicated Home Ownership Recovery Officer to join a busy and collaborative team in Harlow on a temporary basis. If you have a passion for customer care and a strong background in debt management, this could be the perfect role for you. This is a full-time, temporary contract for up to 6 months , with a competitive hourly rate of 17.16 - 17.78 . About the Role Working within the Home Ownership team, your primary focus will be on the recovery of undisputed or undefended service charge debt from leaseholders. You will be responsible for managing Council loans and ensuring that all policies and procedures are followed to deliver a high-quality, value-for-money housing service. Key Responsibilities: Managing all aspects of leasehold service charge recovery and initiating legal action for undisputed debt. Acting as the principal point of contact for leaseholders, offering support to help them sustain their tenancy. Ensuring the timely and accurate issuing of invoices and demands for payment in line with statutory requirements. Investigating and taking appropriate action on lease breaches related to unpaid service charges and ground rent. Liaising with surveyors and other service providers to resolve disputes and ensure efficient service delivery. Maintaining comprehensive and up-to-date case notes and documentation, ensuring compliance with GDPR . Working with the team to identify and support vulnerable leaseholders. The Ideal Candidate We are seeking a proactive and professional individual who is committed to excellent customer service. The role requires a strong understanding of debt recovery processes and the ability to handle complex cases with sensitivity. Must-Haves: Previous experience in debt management, preferably within a housing or home ownership context. A valid driving licence and access to a car for work-related travel. The ability to attend meetings and work outside of normal business hours when required. A commitment to the principles of GDPR and excellent record-keeping skills. This is a fantastic opportunity to make a real impact within a dedicated public sector team. The role is based in Harlow, a thriving town with excellent transport links to London and Stansted Airport.
