Client Operations Analyst

Job Title: Client Operations Analyst

Duration: 9 months

Location: Manchester/Hybrid (four days per week in the office)

Salary: 35000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Our client is a leading global asset management and banking firm, known for driving innovation and serving an impressive roster of customers, including 97% of the world's top banks. They are now seeking a dedicated Client Operations Analyst to join their dynamic EMEA Global Client Activation team!

Why This Role Matters:

As a Client Operations Analyst, you will play a crucial role in enhancing the client experience through effective onboarding and market activation processes. You will work closely with a talented team in Manchester, supporting clients and investment managers by ensuring timely and accurate account and market setups.

What You'll Do:

• Influence Client Experience: Handle client instructions, projects, and queries with precision and timeliness.
• Build Relationships: Collaborate with internal stakeholders to facilitate smooth account setups and investment lifecycle activities.
• Guide Clients: Educate clients about requirements and regulations, simplifying complex investment processes.
• Ensure Accuracy: Interpret client instructions and assist with account setup and maintenance on proprietary systems.
• Monitor Activities: Conduct regular reviews of outstanding client requests, adhering to service level agreements.

To Excel in This Role, You'll Need:

• Proven Skills: Exceptional organisation, attention to detail, and strong client service abilities.
• Proactive Mindset: A willingness to take initiative and adapt to changing circumstances.
• Communication: Fluent in English (minimum B2 level), with excellent written and verbal communication skills.
• Technical Proficiency: Strong digital skills, including proficiency in MS Excel.

Preferred Qualifications:

• Experience in financial services.
• Ability to manage multiple high-volume tasks efficiently.
• Flexibility to work both autonomously and as part of a team.

About Us:

Our client fosters a culture that empowers employees to grow, innovate, and embrace their individuality. With a rich history and a commitment to client service, they provide an environment where you can thrive.

If you're ready to make an impact and contribute to a successful team, we want to hear from you!

Apply today and take the next step in your career with our client. Together, let's shape the future of banking!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.