About the role
Thames Valley Chamber of Commerce are looking for an experienced Trade and Customs Advisor to join their International Trade Team, reporting to the Head of International Trade and Compliance.
Key responsiblities include:
International Trade & Customs Advice
• Deal effectively with enquiries and provide high quality practical advice, support and guidance to clients and members regarding their international trade, customs procedures & declarations, trade documentation.
• Delivery as appropriate valued added bespoke trade related advisory service such as customs audits, origin rules and customs special procedure applications.
• Understanding and providing effective information about classification of goods, international trade terms, duties & tariffs and getting goods and services to market.
• Liaison and effective communication with other Government agencies or similar such as HMRC as and when required.
• Effective data management and archiving.
Global Membership
• Proactive account Management of Global members to secure annual retention to agreed targets • Acquisition of new members to agreed targets
• Building rapport with new and existing global members, to ascertain their challenges, their global aspirations.
• Regular cross departmental working to support in the development of the continuous development of the Global membership offer
Business Development
• Work with the Head of International Trade (HoIT) & Business Development Manager, Trade (BDM, T) to research and analyse data to aid decision making and development of marketing activity for our International Trade & Customs Services.
• Work with the HOIT and BDM, T in the development of new trade related projects (funded or commercial).
• Work with the HOIT and BDM, T on the delivery of a structured events and trade training programme, including tutoring.
• Provide effective support the development of new partnerships relationships, as well as maintaining existing ones.
• Maintain excellent knowledge of our International Trade service and Membership offer. • Proactive assistance in the selling of our wide range of International Trade and Customs Services.
• Effective recording of members, customer & supplier interactions on our inhouse CRM system and any other relevant documents, as required.
Trade Documentation
• Provide back-up, when required, in the processing of trade documents carried out by the Chamber. Subject to completing training successfully, gain an understanding of the Chamber s processing and certification role in relation to international trade documentation for customers and members in accordance with the rules set out by the Governing Bodies and provide support to the certification team as appropriate.
About you
You will need to have a minimum of 5 years experience in trade and customs compliance from an international freight forwarding, trade consulting or customs brokerage, as well as proven regional (ideally the Middle East, South-East Asia or India) import/export and supply chain expertise. Experience as an Account Manager would also be helpful. You will need to be commercially minded, so that you are able to provide real world solutions to our members and be familiar with CRM s, customs declaration and financial systems.
Essential requirements:
• Ability to learn quickly, make an immediate impact and provide value added services to our clients and members
• Excellent planning, organisational and administrative skills
• High energy and enthusiasm with strong commitment to exceed clients expectations
• Strong communication and interpersonal skills, displaying the ability to connect and build relationships with internal teams, clients, and other stakeholders
• Flexibility and openness
• Attention to detail
• Excellent customer service
• Commercially minded
• Well-developed IT skills. (e.g. Microsoft packages word, excel, CRM, customs declaration, Financial systems)
• Self-Starter but also able to work as part of a team
• Excellent customer service and relationship building
• Problem solving / Solutions oriented
• Work to a high standard of accuracy and attention to detail
• Ability to work under pressure
• Proactivity and self-management
• Demonstrate clear interest for developing a career in international trade
• Interest and passion to get involved in a wider range of professional experiences (from training to delivering new services)
Training will be provided on a range of areas relating to international trade including trade promotion, facilitation and will also include completion of customs declarations and export documentation.
If you are ready for your next step in International Trade, this position would be ideal for you.
This role is being managed by our outsourced HR team at HRCentral Limited. No agents, please.