Job Description
Incident Support / Service Desk Analyst
Employment Type: Permanent
Salary: 28,000 per annum. + Benefits
Shift: Sunday to Thursday shift (7:30am to 4pm).
Remote buut with occasional travel to Reading - on boarding will take place on site in Reading.
Join a Global Leader in Technology Support and Innovation
Experis is seeking a Service Desk Analyst to work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading. This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people.
As part of the ManpowerGroup, Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people.
About the Role
You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync. This role is critical in ensuring timely, clear, and effective communication during high-severity incidents.
Key Responsibilities
- Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services
- Lead incident calls during service outages
- Develop and execute communication plans during system maintenance
- Deliver communications within strict SLAs
- Coordinate with remote support teams and internal IT groups
- Execute disaster recovery procedures when required
- Provide detailed analysis and reporting on key service indicators
What We're Looking For
- Strong written and verbal communication skills
- Experience in technical or creative English writing
- Background in 24x7 production environments or large-scale NOCs
- Excellent problem-solving, analytical, and organisational skills
- Experience in systems monitoring, helpdesk support, or similar roles
Why Join Us?
- Be part of a global consultancy with a personal approach
- Work with cutting-edge technology in a high-impact role
- Access to continuous learning and development opportunities
- Competitive salary and benefits package
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
