Maintenance Scheduler

RG Setsquare is working in partnership with a large Housing Association based in London, with housing stock across many locations. They are experiencing growth and have reached out to us exclusively, to support them with hiring a Scheduler.

The role will include liaising with Tenants, taking in bound calls and logging all reactive maintenance issues that arise unexpectedly. Liaising also internally with Operational Managers, Supervisors and Maintenance teams, to prioritise jobs to be carried out, while agreeing on dates to book the direct work in to complete the works. Sending scheduled works to the engineers and trade people's diaries, while keeping the tenants included in the communications through out the duration of the works being carried out.

This role is offering lovely hours of work: Monday to Friday 8am-5pm and is being offered with the security of a permanent contract available.

Basic duties:

• Act as a key point of contact for all parties
• Support the team Maintain accurate records and job updates within the repairs management system.
• Taking calls from clients / residents
• Plan, schedule and coordinate the engineer and trade people's diaries, booking in works daily in order of priority
• Communicate with the tenants, updating them with progress of works, ensuring completion within agreed timescales and in line with priorities.
• Any other duties to support with the day to day responsive repairs team running compliant, smooth and in line with agreements set with the end client

Essential

• Maintenance knowledge
• Diary Management
• Taking in bound calls
• Making outbound calls

RG Setsquare is acting as an Employment Agency in relation to this vacancy.