Voice Engineering Lead

Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC

A leading provider of Financial Solutions is seeking a Voice Engineering Lead who can drive this part of the IT infrastructure forward and work at scale, automating key processes and services.

The role:

You will lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous improvement

Design, develop, and integrate enterprise-grade voice solutions, ensuring they are scalable, resilient, and aligned with strategic goals.

Drive automation and orchestration across voice network processes to improve efficiency, accuracy, and agility.

Identify and implement opportunities to reduce operating and change costs, enhance delivery precision, and adopt innovative approaches to service and change management.

Act as a technical authority, bringing confidence and clarity to complex voice solution decisions, ensuring alignment with industry best practices and Group technology policies.

Skills required:

Extensive experience with telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral.

Proven ability to lead engineering teams, manage risk, and balance service protection with transformation.

Strong background in automation and Infrastructure as Code (IaC), with proficiency in tools such as Python, Jenkins, Harness, Ansible, Terraform, Docker.

Excellent communication and collaboration skills, with the ability to influence and engage across technical and business stakeholders.

Experience in roadmap creation, managing technical debt, maintaining production health, and developing team capabilities aligned to future architecture.

A proactive mindset for unblocking technical challenges, exploring new patterns, and proving solutions ready for enterprise adoption.

Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.