Contracts and Billing Administrator

Global Contracts and Billing Administrator

Change your job, change your workplace, change your future

At Ricoh, we empower digital workplaces using innovative technologies and services that enable individuals to work smarter. As part of our ongoing commitment to excellence, accuracy, and customer satisfaction, we are looking for a Global Contracts and Billing Administrator to join our growing team, based out of our Northampton office on a hybrid working model.

This role offers the opportunity to work across 20 Ricoh Operating Companies in EMEA, supporting some of our largest global customers with accurate, consistent, and timely billing and contract administration.

What you will be doing

• Managing and administering global customer contracts to ensure correct and consistent billing
• Coordinating closely with local Operating Companies (OpCos) and Ricoh Shared Services to ensure invoices are accurate and delivered on time
• Working with the Global Services central team to align billing processes with service delivery standards
• Acting as a central point of contact for internal teams and external customers, resolving billing and contract queries efficiently
• Promoting the use of standard billing practices and minimising bespoke, manual processes
• Supporting continuous improvement initiatives and identifying areas to optimise processes and increase accuracy
• Providing dedicated billing support for strategic, high-value accounts in a high-volume, deadline-driven environment
• Assisting with ongoing projects and supporting the team leader in achieving departmental KPIs and service targets

You will ideally have

• Experience in billing, contract administration, or customer finance roles
• Strong organisational and prioritisation skills, with excellent attention to detail
• Must be Proficient in Microsoft Excel and other MS Office tools
• Excellent communication skills in English (written and verbal)
• Proven ability to handle customer queries and complaints professionally
• Ability to work collaboratively across multiple departments and international teams
• Comfortable working under pressure in a fast-paced environment with tight deadlines
• Previous experience working within a shared service or multinational organisation
• Proficiency in additional European languages (French, German, or Spanish), desirable
• Familiarity with ERP or contract management systems and automated billing tools, desired

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That s how we live the Ricoh Way.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.