Support Engineer

Company description:

ClearCourse

Job description:

Support Engineer

Location: Warwick - Office basedBrand: Intelligent GolfJob Type: Full Time

Role Description:

ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UK's leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions.

We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team.

Key Accountabilities:

• Resolve customer support queries via telephone, email, and online helpdesk

• Escalate and document development requirements where needed

• Manage data entry into CRM and helpdesk systems

• Support customer implementation projects

• Deliver customer training sessions on system use

• Work with a customer retention plan to build strong client relationships

Required Skills & Experience:

• Strong IT and web skills, with a good aptitude for problem solving

• Comfortable working under pressure with excellent attention to detail

• Clear, professional, and accurate written communication skills

• Excellent telephone manner with a customer-first approach

• A knowledge of golf is essential

• Flexible, enthusiastic, and able to fit into a small but efficient team

• Willingness to embrace the culture of a hardworking, fast-paced environment

Desired Skills & Experience:

• Previous experience in customer service (any industry)

Behaviours & Attributes:

• Ability to work independently and collaboratively

• Strong motivation and a proactive approach

• Confident, positive, and assertive attitude

Benefits:

At ClearCourse, we believe in creating an environment where colleagues can do their best work. As well as a competitive salary, we offer:

• 25 days annual leave + bank holidays

• Life Assurance and private medical cover

• Enhanced maternity, paternity, and adoption pay

• Generous training budgets and investment in your career development

• Employee wellbeing support, including access to mental health services

• Opportunities to join ClearCourse employee resource groups

• Hybrid pension scheme