Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
Sep 10, 2025
Contractor
Job Title: Service Desk Analyst / 1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping global end users resolve issues via our ServiceNow ticketing system and following IT policies and procedures. In addition to typical 1st line support duties, you'll assist with business engagement activities, such as running virtual "Tech Bar" sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user engagement initiatives Help maintain and improve internal knowledge articles Follow security procedures and contribute to a secure IT environment Requirements Essential Skills & Experience: Experience in a similar IT support or technical role Familiarity with ServiceNow or similar ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and video conferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver
IT TRAINEE / 1ST LINE SUPPORT CONTRACT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT .00 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in a Computer Science Graduates to start their careers in a 1st Line IT Support role. This positions is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The Hiring Managers are looking for bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. What you'll get in return The Day Rate will be between .00 & an initial 3 to 6 Month Contract. The working pattern is Hybrid after the Training Period and a rota / shift pattern is in place which all staff operate within. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 10, 2025
Contractor
IT TRAINEE / 1ST LINE SUPPORT CONTRACT LOCATION - YORK - HYBRID WORKING 3-6 MONTH CONTRACT .00 PER DAY FULL TRAINING PROVIDED Your new role We are supporting a major employer in York to bring in a Computer Science Graduates to start their careers in a 1st Line IT Support role. This positions is a Contract / Interim position and will last up to 6 months. What you'll need to succeed The Hiring Managers are looking for bright, enthusiastic Computer Science Graduates who have a real passion for IT & Tech. Basic understanding of Windows 11, M365 and MS Operating Systems would all be beneficial - alongside excellent Customer Service skills. Candidates who can demonstrate a Computer Science / IT Degree background alongside previous Customer Service type employment would be encouraged to apply. Comprehensive Training will be provided to ensure the successful candidates are ready when they join the existing IT Help Desk Team. What you'll get in return The Day Rate will be between .00 & an initial 3 to 6 Month Contract. The working pattern is Hybrid after the Training Period and a rota / shift pattern is in place which all staff operate within. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Sep 10, 2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Job Title: IT Manager Location: East-Midlands (more information available upon request) Salary: £50k-£55k iO Associates is supporting a leading provider of specialist healthcare data and information management services. They need a proactive and experienced IT Manager to take ownership of the company's IT network and software infrastructure. This is a hands-on role where you will manage Servers, Office 365, Firewalls, desktops, and telephony systems while ensuring robust security practices in line with ISO 27001. You will also oversee IT support, training, hardware/software procurement, and liaise with external IT providers to maintain business continuity. Key Responsibilities: Manage Active Directory, user accounts, and system access rights. Administer and improve network performance, hardware, and Servers. Own IT security policies and ISO 27001 compliance, training staff on best practices. Oversee IT support requests and ensure timely resolutions. Administer Microsoft 365 systems (Exchange, SharePoint, Teams, Azure EntraID). Manage IT budgets, hardware/software purchases, and licensing. Work with external IT suppliers for disaster recovery and business continuity. What We're Looking For: Proven experience in IT management, preferably in a similar environment. Strong knowledge of network management, system security, and Microsoft technologies. Hands-on experience with Active Directory, Office 365, and IT infrastructure. Familiarity with ISO 27001 and information security best practices. Excellent communication, stakeholder management, and problem-solving skills. Ability to prioritise, work independently, and manage multiple responsibilities. Apply Today: If you're an experienced IT professional looking for a hands-on managerial role where you can make a real impact, we'd love to hear from you.
Sep 10, 2025
Full time
Job Title: IT Manager Location: East-Midlands (more information available upon request) Salary: £50k-£55k iO Associates is supporting a leading provider of specialist healthcare data and information management services. They need a proactive and experienced IT Manager to take ownership of the company's IT network and software infrastructure. This is a hands-on role where you will manage Servers, Office 365, Firewalls, desktops, and telephony systems while ensuring robust security practices in line with ISO 27001. You will also oversee IT support, training, hardware/software procurement, and liaise with external IT providers to maintain business continuity. Key Responsibilities: Manage Active Directory, user accounts, and system access rights. Administer and improve network performance, hardware, and Servers. Own IT security policies and ISO 27001 compliance, training staff on best practices. Oversee IT support requests and ensure timely resolutions. Administer Microsoft 365 systems (Exchange, SharePoint, Teams, Azure EntraID). Manage IT budgets, hardware/software purchases, and licensing. Work with external IT suppliers for disaster recovery and business continuity. What We're Looking For: Proven experience in IT management, preferably in a similar environment. Strong knowledge of network management, system security, and Microsoft technologies. Hands-on experience with Active Directory, Office 365, and IT infrastructure. Familiarity with ISO 27001 and information security best practices. Excellent communication, stakeholder management, and problem-solving skills. Ability to prioritise, work independently, and manage multiple responsibilities. Apply Today: If you're an experienced IT professional looking for a hands-on managerial role where you can make a real impact, we'd love to hear from you.
Exchange Street Executive Search
Wilmslow, Cheshire
Just because you re happy doesn t mean you can t be happier. Most people who read job adverts are not desperate for a new job. People like you for example. You are happy enough. Well thought of. Reasonably OK with your salary. But that doesn t mean that you can t be better looked after. Challenged more. And paid more. You don t always need to have a reason to click apply other than how good another company sounds. And what s the harm in that? This company has been one of the top businesses in the country to work for on a consistent basis (voted by The Times no less). And when you think about it, that s no mean feat. To get this accolade they do things a bit differently. For one you'll sit together with the firm's client managers. There's no "them and us" here - you're all working in partnership to get the best client outcomes. Collaboration and teamwork is everything. The mindset is that you don't have lunch at your desk and you don't take work emails home with you. Sure you work hard when you are there. But this is a business that treats you like a grown up. That understands a relaxed worker is a more productive one. That knows you need time to think to be good at your job. This focus is also why they offer 33 days holiday (increasing to 38 days with service). Why there's an annual pay review and a bonus scheme. There's also: Hybrid working Flexible hours Death in Service Pension Income Protection As for the job itself you ll work on a small team in conjunction with the wider client management team. You ll review, analyse and provide feedback on client files making recommendations as required. The planners at this firm are Chartered and work with very wealthy clients (£1m+), so the work will be challenging, interesting and rewarding. HERE'S WHAT YOU'LL NEED: You'll be level 4 qualified and have some file review experience. The company are relaxed about how much - yes you need core skills but character is more important than time served. - Ready to be happier? Click apply. If you don't have a CV don't worry just send us a way of contacting you. We can come to the CV later. Everyone will receive a response.
Sep 10, 2025
Full time
Just because you re happy doesn t mean you can t be happier. Most people who read job adverts are not desperate for a new job. People like you for example. You are happy enough. Well thought of. Reasonably OK with your salary. But that doesn t mean that you can t be better looked after. Challenged more. And paid more. You don t always need to have a reason to click apply other than how good another company sounds. And what s the harm in that? This company has been one of the top businesses in the country to work for on a consistent basis (voted by The Times no less). And when you think about it, that s no mean feat. To get this accolade they do things a bit differently. For one you'll sit together with the firm's client managers. There's no "them and us" here - you're all working in partnership to get the best client outcomes. Collaboration and teamwork is everything. The mindset is that you don't have lunch at your desk and you don't take work emails home with you. Sure you work hard when you are there. But this is a business that treats you like a grown up. That understands a relaxed worker is a more productive one. That knows you need time to think to be good at your job. This focus is also why they offer 33 days holiday (increasing to 38 days with service). Why there's an annual pay review and a bonus scheme. There's also: Hybrid working Flexible hours Death in Service Pension Income Protection As for the job itself you ll work on a small team in conjunction with the wider client management team. You ll review, analyse and provide feedback on client files making recommendations as required. The planners at this firm are Chartered and work with very wealthy clients (£1m+), so the work will be challenging, interesting and rewarding. HERE'S WHAT YOU'LL NEED: You'll be level 4 qualified and have some file review experience. The company are relaxed about how much - yes you need core skills but character is more important than time served. - Ready to be happier? Click apply. If you don't have a CV don't worry just send us a way of contacting you. We can come to the CV later. Everyone will receive a response.
IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months.So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - upto £40k DOE Performance related pay and bonus Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Sep 10, 2025
Full time
IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months.So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - upto £40k DOE Performance related pay and bonus Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of the business Ensure incident information is recorded accurately and in a timely manner Ensure jobsheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Job Requirements Excellent customer communication skills Can work on own intuitive. Good written skills on job reporting and documentation. What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
Sep 10, 2025
Full time
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of the business Ensure incident information is recorded accurately and in a timely manner Ensure jobsheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Job Requirements Excellent customer communication skills Can work on own intuitive. Good written skills on job reporting and documentation. What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
Ernest Gordon Recruitment Limited
Ramsbottom, Lancashire
Business Development Manager (Waste Management/ Aggregates) Bury 50,000 + (OTE 60-70k) Commission + Amazing Progression Available + Company Bonus + Training + Benefits + Company Car Are you a someone from a sales background looking to become a Business Development Manager with a background in waste management or aggregates, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sales process from start to finish, and build long-term client relationships within a close-knit company that values its people, offers real progression, and prides itself on doing things differently? Do you want the opportunity to join a respected leader in waste compliance and management that delivers tailored solutions to commercial and domestic customers across the UK? This is a company that puts compliance, transparency, and sustainability at the heart of everything they do, and they are looking for someone who shares those values. On offer is a fantastic opening to join a growing team in a business that is challenging traditional waste management practices. You will benefit from permanent fixed pricing, a network of trusted providers, and an ethical, environmentally-friendly approach that sets them apart from the competition. With genuine progression and training on offer, this is a role where you can grow with the business, shape your own desk, and carve out a long-term career. In the role you will be responsible for building and managing a pipeline of new business opportunities, handling inbound sales enquiries, and supporting existing customers with waste management solutions. You will manage the process from start to finish, liaising with clients and providers, preparing compliant documentation, and ensuring the highest levels of customer service. This is predominantly office-based Monday to Friday, giving you the stability of managing your own desk while remaining at the forefront of an exciting, fast-growing sector. This role would suit someone from a sales background looking to become a Business Development Manager with a background in waste management or aggregates, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sales process from start to finish, and build long-term client relationships within a close-knit company that values its people, offers real progression, and prides itself on doing things differently. The Role: Manage and grow a B2B client pipeline with tailored waste solutions Oversee enquiries and sales from start to finish, ensuring compliance Play a key role in a growing business with long-term progression opportunities The Person: Sales background Waste management, aggregates experience preferred but not essential Based in Bury or easily commutable Reference Number: BBBH21541 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Sep 10, 2025
Full time
Business Development Manager (Waste Management/ Aggregates) Bury 50,000 + (OTE 60-70k) Commission + Amazing Progression Available + Company Bonus + Training + Benefits + Company Car Are you a someone from a sales background looking to become a Business Development Manager with a background in waste management or aggregates, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sales process from start to finish, and build long-term client relationships within a close-knit company that values its people, offers real progression, and prides itself on doing things differently? Do you want the opportunity to join a respected leader in waste compliance and management that delivers tailored solutions to commercial and domestic customers across the UK? This is a company that puts compliance, transparency, and sustainability at the heart of everything they do, and they are looking for someone who shares those values. On offer is a fantastic opening to join a growing team in a business that is challenging traditional waste management practices. You will benefit from permanent fixed pricing, a network of trusted providers, and an ethical, environmentally-friendly approach that sets them apart from the competition. With genuine progression and training on offer, this is a role where you can grow with the business, shape your own desk, and carve out a long-term career. In the role you will be responsible for building and managing a pipeline of new business opportunities, handling inbound sales enquiries, and supporting existing customers with waste management solutions. You will manage the process from start to finish, liaising with clients and providers, preparing compliant documentation, and ensuring the highest levels of customer service. This is predominantly office-based Monday to Friday, giving you the stability of managing your own desk while remaining at the forefront of an exciting, fast-growing sector. This role would suit someone from a sales background looking to become a Business Development Manager with a background in waste management or aggregates, looking for a stable, office-based role where you can take full ownership of your own desk, manage the entire sales process from start to finish, and build long-term client relationships within a close-knit company that values its people, offers real progression, and prides itself on doing things differently. The Role: Manage and grow a B2B client pipeline with tailored waste solutions Oversee enquiries and sales from start to finish, ensuring compliance Play a key role in a growing business with long-term progression opportunities The Person: Sales background Waste management, aggregates experience preferred but not essential Based in Bury or easily commutable Reference Number: BBBH21541 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
About the role: JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond. The IT Apprentice will play a pivotal role in ensuring the highest standard of service delivery for our employees, offices and clients by supporting the company's IT infrastructure. The IT Apprentice will provide first-line technical support, assist in maintaining IT systems and infrastructure, and participate in implementing new technologies. This role offers exposure to a wide range of IT activities, from troubleshooting hardware and software issues to supporting network and security operations. The IT Apprentice will undertake a structured apprenticeship programme, combining classroom-based learning with on-the-job training. You will receive one-to-one mentoring, access to online courses, and regular feedback to support your development. The apprenticeship is designed to equip you with the technical and professional skills necessary to progress within the company and the wider IT industry. The ideal candidate will have a genuine interest in technology, a passion for client service and be eager to launch their career in IT. Responsibilities: Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk. Set up, configure, and maintain computers, mobile devices, printers, and other hardware. Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops. Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling. Support the IT team in managing data and IT security measures, including antivirus and patch management. Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management. Arrange deliveries and collections of IT equipment to and from remote working staff. Participate in training sessions and workshops as part of the apprenticeship programme. Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations. Deliver excellent customer service, responding promptly and professionally to all IT queries. Desirable skills: Genuine interest in technology and IT systems. Strong communication skills. Positive attitude and commitment to personal and professional growth. Organised, reliable, and able to prioritise tasks effectively. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Company pension 10%, holiday 25 days PA. Office benefits: Fruit and snacks in the office, coffee machine, Friday breakfast in the office, dress-down Fridays. Social activities: a variety of regular social activities are arranged by the social committee. In addition to the annual summer and Christmas parties, there are events such as: opportunities to join a catered lunch in the office with senior executives, lunch and learn training sessions, sporting activities (i.e. 5-aside football, running, bowling night), creative activities (i.e. cake decorating class, pizza making class, pottery class), easter egg hunt in the office. Charity activities: 5 paid community service leave days PA when you are engaged in a community or charity related activity. Annual skiing trip - There is also the annual skiing weekend - the cost is covered by the employee but JH&P normally give one extra days' annual leave and cover the cost of some lessons. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Sep 10, 2025
Full time
About the role: JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond. The IT Apprentice will play a pivotal role in ensuring the highest standard of service delivery for our employees, offices and clients by supporting the company's IT infrastructure. The IT Apprentice will provide first-line technical support, assist in maintaining IT systems and infrastructure, and participate in implementing new technologies. This role offers exposure to a wide range of IT activities, from troubleshooting hardware and software issues to supporting network and security operations. The IT Apprentice will undertake a structured apprenticeship programme, combining classroom-based learning with on-the-job training. You will receive one-to-one mentoring, access to online courses, and regular feedback to support your development. The apprenticeship is designed to equip you with the technical and professional skills necessary to progress within the company and the wider IT industry. The ideal candidate will have a genuine interest in technology, a passion for client service and be eager to launch their career in IT. Responsibilities: Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk. Set up, configure, and maintain computers, mobile devices, printers, and other hardware. Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops. Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling. Support the IT team in managing data and IT security measures, including antivirus and patch management. Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management. Arrange deliveries and collections of IT equipment to and from remote working staff. Participate in training sessions and workshops as part of the apprenticeship programme. Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations. Deliver excellent customer service, responding promptly and professionally to all IT queries. Desirable skills: Genuine interest in technology and IT systems. Strong communication skills. Positive attitude and commitment to personal and professional growth. Organised, reliable, and able to prioritise tasks effectively. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Company pension 10%, holiday 25 days PA. Office benefits: Fruit and snacks in the office, coffee machine, Friday breakfast in the office, dress-down Fridays. Social activities: a variety of regular social activities are arranged by the social committee. In addition to the annual summer and Christmas parties, there are events such as: opportunities to join a catered lunch in the office with senior executives, lunch and learn training sessions, sporting activities (i.e. 5-aside football, running, bowling night), creative activities (i.e. cake decorating class, pizza making class, pottery class), easter egg hunt in the office. Charity activities: 5 paid community service leave days PA when you are engaged in a community or charity related activity. Annual skiing trip - There is also the annual skiing weekend - the cost is covered by the employee but JH&P normally give one extra days' annual leave and cover the cost of some lessons. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.
Sep 10, 2025
Full time
Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.
Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you'll ensure new and changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you'll do: Manage end-to-end Service Design & Transition activities across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we're looking for: 3+ years' IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and organisational skills. ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you're passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV.
Sep 10, 2025
Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you'll ensure new and changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you'll do: Manage end-to-end Service Design & Transition activities across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we're looking for: 3+ years' IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and organisational skills. ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you're passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV.
Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you'll ensure new and changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you'll do: Manage end-to-end Service Design & Transition activities across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we're looking for: 3+ years' IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and organisational skills. ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you're passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV.
Sep 10, 2025
Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you'll ensure new and changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you'll do: Manage end-to-end Service Design & Transition activities across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we're looking for: 3+ years' IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and organisational skills. ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you're passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV.
Job Description Job Title: Senior Design Coordinator Job Location: Peterhead (AB42 3EP) Country/Region: United Kingdom Murphy is recruiting for a Senior Design Coordinator to work with Natural Resources on the St Fergus Gas Terminal for National Gas. We maintain, operate, modify, design, construct and commission new energy networks and facilities across four countries; guiding our customers through the challenges of the energy transition and supporting their commitments to achieve net zero emissions. We provide safe and reliable specialist services as a trusted Engineering, Procure, Fabrication, Maintain and Decommissioning (EPFCM&D) partner. This includes work with onshore and offshore oil, gas pipelines, gas diversions and renewable energies. A day in the life of a Murphy Senior Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still interested, does this sound like you? HNC/HND in civil engineering, construction or similar Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is Due to the requirements of the role, in addition to our standard identity and right to work checks, successful candidates will be asked to undertake a basic Disclosure and Barring Service check. If you are unable to apply via the usual process, please call Lorna Rhodes on to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Sep 10, 2025
Full time
Job Description Job Title: Senior Design Coordinator Job Location: Peterhead (AB42 3EP) Country/Region: United Kingdom Murphy is recruiting for a Senior Design Coordinator to work with Natural Resources on the St Fergus Gas Terminal for National Gas. We maintain, operate, modify, design, construct and commission new energy networks and facilities across four countries; guiding our customers through the challenges of the energy transition and supporting their commitments to achieve net zero emissions. We provide safe and reliable specialist services as a trusted Engineering, Procure, Fabrication, Maintain and Decommissioning (EPFCM&D) partner. This includes work with onshore and offshore oil, gas pipelines, gas diversions and renewable energies. A day in the life of a Murphy Senior Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still interested, does this sound like you? HNC/HND in civil engineering, construction or similar Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is Due to the requirements of the role, in addition to our standard identity and right to work checks, successful candidates will be asked to undertake a basic Disclosure and Barring Service check. If you are unable to apply via the usual process, please call Lorna Rhodes on to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management / war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to work effectively under pressure, managing multiple priorities. A proactive approach to continuous improvement and service assurance. If you are an experienced IT Service Delivery Manager who thrives in a dynamic environment and wants to play a key role in driving service excellence, we'd love to hear from you.
Sep 10, 2025
Full time
We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management / war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to work effectively under pressure, managing multiple priorities. A proactive approach to continuous improvement and service assurance. If you are an experienced IT Service Delivery Manager who thrives in a dynamic environment and wants to play a key role in driving service excellence, we'd love to hear from you.
Role Purpose: Responsible for the safe execution of a portfolio of concurrent projects for various Rolls Royce sites. As part of the role you will ensure that the projects are delivered to meet Integral & Rolls Royce s standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. You must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. What you will be doing You will have responsibility for the execution of projects with potential values between £50k to £15m, across various Rolls Royce sites in Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (essential). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience Car allowance 26 days holiday plus bank holidays, Ability to buy and sell holidays buy 5 days & sell 2 days, Life assurance, Auto-enrolment company pension scheme, Employee Assistance Program (EAP), Cycle to work scheme, Purchase an electric vehicle via salary sacrifice, Employee discounts with various brands, Learning and development programs, training and career opportunities. About Integral & JLL We re Integral, part of JLL. We re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL! You ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you
Sep 10, 2025
Full time
Role Purpose: Responsible for the safe execution of a portfolio of concurrent projects for various Rolls Royce sites. As part of the role you will ensure that the projects are delivered to meet Integral & Rolls Royce s standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. You must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. What you will be doing You will have responsibility for the execution of projects with potential values between £50k to £15m, across various Rolls Royce sites in Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (essential). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience Car allowance 26 days holiday plus bank holidays, Ability to buy and sell holidays buy 5 days & sell 2 days, Life assurance, Auto-enrolment company pension scheme, Employee Assistance Program (EAP), Cycle to work scheme, Purchase an electric vehicle via salary sacrifice, Employee discounts with various brands, Learning and development programs, training and career opportunities. About Integral & JLL We re Integral, part of JLL. We re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL! You ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you
Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)
Sep 10, 2025
Full time
Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)
Technical Support Analyst - Tier 2 Location: Taunton / Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years' experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development. Key Responsibilities: Provide 2nd-line support remotely, over the phone, and on client sites. Manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure. Administer Microsoft 365 environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres. Configure and secure Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols including DKIM, DMARC, and SPF. Contribute to cloud migration and upgrade projects, producing technical documentation and knowledge base articles. Act as an escalation point for Tier 1 analysts and provide mentoring when required. Skills & Experience Required: Minimum 3 years in a technical support or service desk role. Proven experience administering Microsoft 365 and Azure AD environments. Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting). Hands-on experience with cloud networking and security principles. Familiar with ticketing systems, SLAs, and ITIL processes. Excellent troubleshooting skills across desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100/101). Experience in a managed service provider (MSP) environment. Windows Server (Apply online only administration. SharePoint site creation and permission management. Ideal Candidate: A strong communicator who enjoys problem-solving, thrives in a varied role, and is passionate about cloud technologies. You'll be flexible with travel when required, proactive in your learning, and confident in delivering high-quality IT support and project work.
Sep 10, 2025
Full time
Technical Support Analyst - Tier 2 Location: Taunton / Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for someone with at least three years' experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development. Key Responsibilities: Provide 2nd-line support remotely, over the phone, and on client sites. Manage and resolve escalated tickets across Microsoft 365, Azure, networks, and on-premises infrastructure. Administer Microsoft 365 environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres. Configure and secure Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols including DKIM, DMARC, and SPF. Contribute to cloud migration and upgrade projects, producing technical documentation and knowledge base articles. Act as an escalation point for Tier 1 analysts and provide mentoring when required. Skills & Experience Required: Minimum 3 years in a technical support or service desk role. Proven experience administering Microsoft 365 and Azure AD environments. Strong knowledge of Intune (device configuration, compliance, app deployment, and PowerShell scripting). Hands-on experience with cloud networking and security principles. Familiar with ticketing systems, SLAs, and ITIL processes. Excellent troubleshooting skills across desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100/101). Experience in a managed service provider (MSP) environment. Windows Server (Apply online only administration. SharePoint site creation and permission management. Ideal Candidate: A strong communicator who enjoys problem-solving, thrives in a varied role, and is passionate about cloud technologies. You'll be flexible with travel when required, proactive in your learning, and confident in delivering high-quality IT support and project work.
We are currently seeking a Manager (Portfolio Supervision) for our Douglas-based Client, a leader in fiduciary services, fund administration, and management and investment advice compliance. The primary responsibilities of the Manager will be to undertake effective and efficient supervision of regulated and registered entities for which the area is responsible, ensuring they meet the requirements set out in the Financial Services Act 2008 and associated Financial Services Authority Rule Book 2016 and sector specific guidance, the Supervisory Methodology Framework, AML/CFT legislation and guidance, and other relevant legislation Other duties will include: Undertake on-site and desk-based supervision of low impact regulated entities (excluding Banks and Insurers) per the Supervisory Methodology Framework and the aligned thematic supervisory programme of the Portfolio Supervision Division Undertake appropriate preparation in advance of on-site and desk-based thematic inspections and complete work including: the drafting and distribution of thematic questionnaires, preparing scope and planning documents, writing reports, leading the opening and close out meetings with firms, reviewing and monitoring proposed remedial action, and liaising with Enforcement and other Authority divisions where necessary Review technical queries from firms and handle the various regulatory returns, including Annual Regulatory Returns, Statistical Returns and Financial Resource Reports Manage the monitoring, review and analysis of the Division's suite of Business Intelligence Reports (BI reports), to help support the correct supervisory focus for the division, raising observations and highlighting trends in data and thresholds with the other Managers and Senior Manager as required Drive a consistent risk assessment process of all events and interactions with regulated entities and groups Undertake completion of, and contribute to the creation of, the Division's industry outreach programme Support the Senior Manager with the development and ongoing review of the overarching Sectoral Risk Ratings and Assessments (excluding AML/CFT Risk) relevant to the Portfolio regulated entities Conduct business meetings with the Portfolio Division's regulated entities as and when required Develop and maintain effective relationships with relevant industry bodies, government agencies and other Competent Authorities The Ideal candidate for the role of Manager (Portfolio Supervision) will have: Extensive relevant experience in either a financial services, compliance, regulatory, risk or audit role Hold a relevant professional qualification in Compliance and or Governance related subjects A well developed knowledge of Financial Services and associated legislation, regulation and guidance including trends and developments Proven ability to build and maintain working relationships with both internal and external stakeholders at all levels including the ability to influence and negotiate Strong analytical skills, ability to quickly and accurately assimilate information, to consider any associated risks and to summarise the information effectively Ability to work under pressure, manage a workload of varied complexity, to manage competing priorities and to deliver against deadlines Demonstrates effective interpersonal, verbal and written communication skills Ability to work on their own initiative as well as part of a team Good working knowledge of Microsoft Office Suite Ability to build and maintain working relationships with stakeholders at all levels including the ability to contribute to the subject Ability to assist in preparing and conducting meetings with senior stakeholders both internally and externally Desirable: Have Accountancy experience or qualifications
Sep 09, 2025
Full time
We are currently seeking a Manager (Portfolio Supervision) for our Douglas-based Client, a leader in fiduciary services, fund administration, and management and investment advice compliance. The primary responsibilities of the Manager will be to undertake effective and efficient supervision of regulated and registered entities for which the area is responsible, ensuring they meet the requirements set out in the Financial Services Act 2008 and associated Financial Services Authority Rule Book 2016 and sector specific guidance, the Supervisory Methodology Framework, AML/CFT legislation and guidance, and other relevant legislation Other duties will include: Undertake on-site and desk-based supervision of low impact regulated entities (excluding Banks and Insurers) per the Supervisory Methodology Framework and the aligned thematic supervisory programme of the Portfolio Supervision Division Undertake appropriate preparation in advance of on-site and desk-based thematic inspections and complete work including: the drafting and distribution of thematic questionnaires, preparing scope and planning documents, writing reports, leading the opening and close out meetings with firms, reviewing and monitoring proposed remedial action, and liaising with Enforcement and other Authority divisions where necessary Review technical queries from firms and handle the various regulatory returns, including Annual Regulatory Returns, Statistical Returns and Financial Resource Reports Manage the monitoring, review and analysis of the Division's suite of Business Intelligence Reports (BI reports), to help support the correct supervisory focus for the division, raising observations and highlighting trends in data and thresholds with the other Managers and Senior Manager as required Drive a consistent risk assessment process of all events and interactions with regulated entities and groups Undertake completion of, and contribute to the creation of, the Division's industry outreach programme Support the Senior Manager with the development and ongoing review of the overarching Sectoral Risk Ratings and Assessments (excluding AML/CFT Risk) relevant to the Portfolio regulated entities Conduct business meetings with the Portfolio Division's regulated entities as and when required Develop and maintain effective relationships with relevant industry bodies, government agencies and other Competent Authorities The Ideal candidate for the role of Manager (Portfolio Supervision) will have: Extensive relevant experience in either a financial services, compliance, regulatory, risk or audit role Hold a relevant professional qualification in Compliance and or Governance related subjects A well developed knowledge of Financial Services and associated legislation, regulation and guidance including trends and developments Proven ability to build and maintain working relationships with both internal and external stakeholders at all levels including the ability to influence and negotiate Strong analytical skills, ability to quickly and accurately assimilate information, to consider any associated risks and to summarise the information effectively Ability to work under pressure, manage a workload of varied complexity, to manage competing priorities and to deliver against deadlines Demonstrates effective interpersonal, verbal and written communication skills Ability to work on their own initiative as well as part of a team Good working knowledge of Microsoft Office Suite Ability to build and maintain working relationships with stakeholders at all levels including the ability to contribute to the subject Ability to assist in preparing and conducting meetings with senior stakeholders both internally and externally Desirable: Have Accountancy experience or qualifications
At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our at our Taunton branch as a Senior Recruitment Consultant (or an Executive or Principal level Consultant) to grow and manage a desk that supplies temporary driving and industrial staff to clients. As a Recruitment Consultant you are supported by our advanced technology systems and as such we embrace hybrid and remote working and offer our people the flexibility to work from home for a proportion of their week. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: Identifying client leads and making business to business outbound sales calls Developing existing, new and lapsed business and client relationships Sales activities, outbound business development calls and working to targets Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car Sourcing and recruiting staff for temporary driving and industrial bookings Negotiating, offering solutions and overcoming objections Service management - compliance, payroll, administration, updating internal systems Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to 34k + uncapped bonus Hybrid working from home and the office Performance based quarterly salary reviews as a Recruitment Consultant and clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Opportunity to enjoy trips for Gold Award Winners Very experienced Branch Manager and teams of colleagues Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
Sep 09, 2025
Full time
At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our at our Taunton branch as a Senior Recruitment Consultant (or an Executive or Principal level Consultant) to grow and manage a desk that supplies temporary driving and industrial staff to clients. As a Recruitment Consultant you are supported by our advanced technology systems and as such we embrace hybrid and remote working and offer our people the flexibility to work from home for a proportion of their week. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: Identifying client leads and making business to business outbound sales calls Developing existing, new and lapsed business and client relationships Sales activities, outbound business development calls and working to targets Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car Sourcing and recruiting staff for temporary driving and industrial bookings Negotiating, offering solutions and overcoming objections Service management - compliance, payroll, administration, updating internal systems Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to 34k + uncapped bonus Hybrid working from home and the office Performance based quarterly salary reviews as a Recruitment Consultant and clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Opportunity to enjoy trips for Gold Award Winners Very experienced Branch Manager and teams of colleagues Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton / Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity with ITIL processes and SLAs Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre. Desirable: Microsoft certifications (e.g. M365 admin, Azure) Experience in an MSP or multi-client environment Windows Server administration (Apply online only Experience managing devices via Microsoft Intune and using PowerShell This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 09, 2025
Full time
Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton / Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity with ITIL processes and SLAs Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre. Desirable: Microsoft certifications (e.g. M365 admin, Azure) Experience in an MSP or multi-client environment Windows Server administration (Apply online only Experience managing devices via Microsoft Intune and using PowerShell This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
