Field Service Technician

Field Service Technician

£34K basic salary + benefits

An experienced field service Technical Specialist is required for an established and growing ethical supplier of disability scooters and recliner chairs.

This is an important role - as an In-House Technical Specialist, you will be the central point of expertise for all technical and product-related queries across the business. From diagnosing product issues and advising engineers to liaising with suppliers on technical improvements and supporting customer service with troubleshooting, you will play a vital role in ensuring smooth operations and protecting the reputation of the company as a trusted brand.

This role would suit someone with a technical background (engineering, mobility, automotive, or electrical repair) who is highly organised, solutions-focused, and enjoys solving problems.

Why this job might not be a fit for you

The position covers a large area of the north of the UK, from Aberdeen to Manchester, and you will be visiting 3-4 customers a day, 4 days a week (the 5th day is spent in the warehouse in Newcastle managing stock and part levels, ordering replacement items, and doing related administration work). If you want a local role with little travel, then this is not a match.

Because of the extensive travel (300-400 miles a day on average), the position comes with a company van (for business usage). As a consequence, you will ideally need a clean driving licence. If you have 3 penalty points, then you may still be considered for the position. More than this, then it isn't worth your while applying.

You will also need to have the right to work in the United Kingdom

Why this job might be a fit for you

If you like working with a lot of autonomy, then you will get that here - no constant monitoring of your activities or calls to check what you are doing every few minutes! If you are currently working outside in all types of weather, (e.g. if you work in a roadside car breakdown recovery role), then this will be a more pleasant environment to do your work.

The job involves repairing scooters and chairs in customers' own homes, so you need to have excellent levels of empathy and customer service skills. If you enjoy helping people, then this is a rewarding role. With additional responsibilities around product testing, quality assurance, warranty claims and stock control, this position also has far more varied responsibilities than is the case with many field technician jobs.

Interested in finding out more? Apply below. Any questions? Phone and ask for Richard Williams

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.