Account Manager, Print & Branded Merchandise

Account Manager, Print & Branded Merchandise - City of London

Independently owned and rapidly growing print business based in the City of London who have built a reputation for delivering high-quality print, branded merchandise and large format solutions with unbeatable speed and service, seek an outstanding & aspirational Account Executive / Manager to join their dynamic & hands-on Client Services team.

Their investment in the latest digital printing technology has positioned them as the go-to supplier for Clients ranging from national restaurant chains to large City based insurance, legal & financial firms, so as an experienced and proactive Account Manager, you will be responsible for an assigned array of high profile/key accounts, managing fast-turnaround print and merchandise projects from brief through to delivery.

This is a Client-facing role based full-time in their London City office and whilst you won t be cold calling or chasing new business, you will be expected to proactively engage with Clients over the phone, strengthening relationships and identifying opportunities to grow those Business relationships. In addition to managing existing Clients, you ll also be proactive at the front counter, welcoming walk-in customers and handling public-facing enquiries with professionalism and a positive attitude.

Key Responsibilities

• Manage and grow relationships with existing Clients across a wide range of sectors.
• Oversee the end-to-end delivery of print, large format and branded merchandise projects.
• Handle front counter enquiries and serve walk-in customers, offering expert advice and support.
• Take briefs, prepare quotes, process orders and ensure jobs run smoothly through production
• Act as a key point of contact for Clients, providing updates and solutions when needed.
• Proactively reach out to Clients to stay visible, add value and identify opportunities
• Work closely with internal production and design teams to deliver high standards, in a fast turnaround environment.
• Maintain accurate records, timelines and costs using internal systems

Possessing a minimum three years experience in a print account management role, you will be confident dealing with the public and comfortable managing front-of-house activity. You will have a built a strong understanding of the digital and large format printing processes, whilst experience of working with branded merchandise would be a plus, it is not essential.

You must be an excellent communicator, effective at engaging with Clients over the phone and building strong rapport, whilst equally, being highly organised and possessing an excellent attention to detail. Always a team player, you will be comfortable managing multiple jobs at speed, under tight deadlines, being adaptable and able to thrive in a fast-paced environment.

This Account Manager role offers the opportunity to become pivotal in a young, ambitious and fast-growing business, exposing you to a diverse, dynamic and high profile Client portfolio, whilst working with some of the latest print technology in the industry. Working within a vibrant, supportive and sociable team based in their impressive City of London location, they offer an excellent salary and an attractive quarterly company-wide performance bonus.

Account, Executive, Manager, Print, On Demand, Digital, Litho, Small Format, Reprographics, Retail, City, Large Format, Banners, POS, Vinyl, Promotional merchandise