Experience as a Support Professional in IT field or as an IT Technical Consultant / 3+ Years of relevant experience
Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices
Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management.
Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System for issues specific in ServiceNow
24x7 support and Level 3 escalation
Detailed JD:
• Bachelor's degree in Computer Science, or Business, or equivalent work experience
• Experience as a Support Professional in IT field or as an IT Technical Consultant.
• Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment.
• Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices
• Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge.
• Excellent written and verbal communication and problem solving skills
• Excellent learning skills with the ability to quickly pick up new technologies
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
• Ideally a candidate will also have an understanding of business concepts e.g. A candidate would understand what is meant by "ensure users that can post invoices are not allowed to pay vendors"
• Must have technical knowledge in tools used in Driscoll's like Prophet ERP, EDI and custom build apps facing growers, customers and employees
Responsibilities:
• Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely.
• Works with support partners to provide 24x7 support and Level 3 escalation
• Responsible for managing activities in collaboration with Application support team in different time zones and ability to communicate with international customers and to accomplish planned growth