Pricing and Ticketing Manager

Role: Pricing and Ticketing Manager
Contract Type: Permanent
Location: London Marylebone
Salary: Up to 60,000 per annum

Job Purpose
To manage the fares structure and ticket pricing to maximise income, support marketing strategies and ensure compliance with the Ticketing and Settlement Agreement and DfT Fares Regulation Regime.

To manage the retail systems to ensure correct retailing of fare products.

Key Accountabilities

• Manage the fares implementation process within the thrice-yearly Fares Setting Round timetable, prepare pricing recommendations that set to maximise income whilst supporting the company's growth and satisfaction targets.
• To manage the interface with London Underground within the framework of the Through Ticketing Agreement, with a view to ensuring that Chiltern is not disadvantaged by any changes in LU's fares policy.
• To manage the company's interface and review earnings allocations with all third parties from which the company derives income from joint products, maximise income and protect the company's best interests.
• To represent the company at the Rail Delivery Group's (RDG) Fares & Retail Group and any related industry groups.
• Support and advise the Head of Marketing in respect of promotional initiatives proposed and arrange creation and implementation of new products with due regard to both Commercial and Retail needs.
• Liaise with other TOCs, RSP, Ticket Issuing Systems suppliers and RDG as appropriate to ensure that TIS, journey information and distribution systems accurately and efficiently reflect the range of products the Company offers.
• Ensure that all regulated fares are set within their permitted limits and remain compliant with DfT requirements, manage fares in Fares Baskets in such a way that the yield from the Fares Basket is maximised to the Company's advantage.
• Manage the fares structure and the yield generated and make recommendations for changes or improvements which will increase revenue and will remove anomalies in the cost of journeys between different locations.
• Lead the development and maintenance of retail systems to ensure the company has the ability to retail fare products as desired.

Person Specification
Experience:

• A thorough understanding of the Fares system and the operational requirements of Ticket Issuing Systems is essential.

Knowledge:

• Excellent knowledge of MS Excel and good working knowledge of Word, and PowerPoint.
• Experience and knowledge of industry revenue systems Lennon and ORCATS is important.
• A sound knowledge of the Ticketing & Settlement Agreement, Through Ticketing Agreement and the Travelcard Agreement is also required.

Skills and Competencies:

• Confidence, good interpersonal skills, previous management experience and an analytical approach to detailed work is required.
• Willing to work flexibly and quickly.
• Able to respond to planned and unplanned work priorities.
• Good organisation skills and proven ability to both manage own work whilst managing a team and organise own work so colleagues can pick up at any stage.
• Excellent accuracy and attention to detail.
• Good communication skills (written, verbal and active listening).
• Good interpersonal skills.
• Customer Focused.

Education:

• Educated to degree level in a numeric/statistical subject.