People Advisor

People Advisor

Location: Thorpe Park, Leeds, Flexible, Hybrid working available.

Fixed Term Contract-12 Months

Step into a role where people truly matter - become our next People Advisor!

As a vital part of our People team, you'll be at the heart of creating a positive experience for our colleagues and managers. Working closely with the business, you will offer thoughtful, proactive support on employee colleague relations and empowering our managers with the confidence to handle their people processes. You'll be a critical part of our team and a trusted partner to our business every step of the way. If you love making a meaningful impact and thrive in a collaborative, people-first environment - we'd love to welcome you aboard!

Working within a newly formed team, you will be responsible for making sure employee relations cases and organisational change are handled fairly and consistently. You'll also help keep our policies, procedures, and toolkits up to date and aligned with current employment legislation.

As a Colleague Relations expert You'll also support the Advisory team with more complex Helpdesk questions - covering areas like absence, maternity and flexible working.

What we are looking for:

• Solid experience in an Employee Relations role, with a strong track record of managing a variety of complex cases.
• Confidence working in a fast-paced, ever-changing environment - you're comfortable juggling multiple priorities.
• A collaborative approach, working closely with managers to provide outstanding support and customer service.
• Experience working in a high-volume contact centre or operational environment would be a real advantage.
• A CIPD qualification would be a bonus, but it's not essential - we're more interested in your experience and approach.

If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.

What you'll get:

• A discretionary annual bonus to reward your impact
• 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds-collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So, who are we?

We're on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and bring your ER expertise to a team that truly values what you do.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.