Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK.
Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team.
About the Business - This organisation helps enterprise customers:
- Manage and support mobile devices (smartphones, tablets, laptops)
- Optimise mobile connectivity costs
- Streamline end-user support
- Replace and recycle devices sustainably
- Protect against mobile IT security risks
The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals.
The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for:
Leading and mentoring a team of Customer Success Managers
Driving customer satisfaction, retention, and account growth
Analysing service performance against SLAs and KPIs
Developing strategic account plans and service improvements
Collaborating cross-functionally with Sales, Product, and Support teams
Managing onboarding, renewals, escalations, and lifecycle engagement
Shaping the customer experience strategy as the business grows
What We're Looking For - Proven experience managing Customer Success or Service Delivery teams (ideally 100+ accounts)
- Background in fast-growth telecoms, MSP, or IT services business
- Track record of retaining and growing key customer accounts
- Excellent communication, mentoring, and stakeholder engagement skills
- Commercially minded, customer-obsessed, and data-driven
- Highly organised, analytical, and tech-savvy (Excel, reporting tools)
Benefits - 25 days holiday + bank holidays
- Onsite parking
- Clear opportunities for career growth in a scaling business
- Purpose-driven culture with real investment in social impact
If you're an experienced service leader with a passion for customer experience and a strong understanding of IT and telecoms, this is your chance to make a big impact in a values-led, fast-growing company.