Job Description
Client Services Manager
-Manchester (Hybrid - 2 days in the office)
- 33,000 - 36,000 per annum
We're working with a fast-growing and innovative digital agency who are seeking a Client Services Manager to join their Manchester team. This is a fantastic opportunity for an experienced account manager with a background in digital marketing to take ownership of a diverse portfolio of clients and play a pivotal role in shaping campaigns across SEO, PPC, Paid Social, and Digital PR.
The successful candidate will be client-focused, commercially aware, and passionate about delivering outstanding results.
Key Responsibilities
- Client Management: Lead and nurture a portfolio of clients across multiple service areas.
- Campaign Delivery: Liaise with internal delivery teams, providing clear briefs to ensure client needs are met.
- Strategy & Planning: Convert client marketing plans into targeted campaigns with measurable outcomes.
- Growth & Development: Identify upsell and cross-sell opportunities, forecasting growth potential.
- Relationship Building: Develop a deep understanding of each client's business, brand, and sector.
- Collaboration: Work closely with colleagues across departments on multi-channel campaigns.
- Reporting: Provide clear, detailed monthly reports and regular performance updates.
- Innovation: Contribute fresh ideas to keep the agency at the forefront of digital marketing trends.
- Sales & Targets: Deliver against agreed upsell/cross-sell targets.
- Accountability: Take ownership of client success and maintain open, honest communication.
About You
- 3+ years' experience in client services/account management within a digital agency environment.
- Strong understanding of at least one of SEO, PPC, or Paid Social.
- Excellent communication and interpersonal skills, both written and verbal.
- Confident in reporting, analysis, and presenting campaign performance.
- Highly organised with strong time management skills.
- Experience with CRM systems, Google Analytics, GSuite, and tools such as Slack or Skype.
- Commercially minded with the ability to spot growth opportunities.
- Passionate about digital marketing and delivering exceptional client service.
What's on Offer
- Competitive salary of 33,000 - 36,000 (depending on experience)
- Hybrid working model (2 days per week in the Manchester office)
- A supportive, collaborative, and innovative agency environment
- Opportunities for professional development and career progression
Apply Now
If you're a motivated Client Services Manager looking to join a forward-thinking digital agency and take the next step in your career, we'd love to hear from you. Please click 'apply' or get in touch with Liv
