Technical Support Advisor

Your new company Stoftware designers dedicated to providing the highest level of customer service.

Your new role We are looking for an outgoing and friendly team-player, to deliver excellent customer service to all our customers on the telephone, by email and via our website. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?

What you'll need to succeed

• Ideally, have some experience of working in a customer service/technical support role
• Able to deliver high levels of customer care and adapt to varying customer needs
• Strong communication, interpersonal and written skills and the ability to deal sensitively with customers who have a disability
• A proactive approach to finding solutions to customer queries and challenges
• Ideally, a good knowledge of smartphones, tablets and apps and a commitment to learning and supporting our specialist software
• The ability to effectively and accurately use a range of IT systems
• A flexible and adaptable approach to dealing with a range of tasks in a busy environment

What you'll get in return The opportunity to work for a fantastic organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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