Role Description: Prospect Research & Lead Generation Conduct comprehensive desk-based research to identify new grant, trust, and foundation funding opportunities. Develop and maintain a robust pipeline of prospective funders aligned with strategic priorities. Assess and prioritise prospects based on fit, likelihood, and potential value. Bid Writing & Income Generation Lead the development and submission of high-quality funding applications to trusts, foundations, and grant-making bodies. Collaborate with internal teams to gather information and project details for compelling proposals. Monitor deadlines and proactively plan submissions to maximise success rates. Grant Management & Impact Reporting Manage a portfolio of secured grants, ensuring compliance with funding requirements. Develop and deliver timely, accurate reports that demonstrate project impact, notably contributing and leading on the Annual Impact Report Track and deliver funder required reports for each grant received. Maintain strong funder relationships through regular updates, meetings, and stewardship. Systems Development & Departmental Support Create and implement systems to track funding applications, deadlines, income targets, and reporting requirements. Develop tools to assess and prioritise new funding opportunities. Contribute to building a collaborative fundraising and communications function. Ensure compliance with legislative/regulatory requirements and best fundraising practice. Provide regular financial, KPI, and impact reports. General/Administrative Be a champion for Bristol Charities, representing the vision, values and purpose of the charity at external networking and professional events, as and when required. Support and attend staff meetings, staff away days and events as requested. Work always in accordance with all policies and procedures of Bristol Charities including social media, Equal Opportunities and Confidentiality Policies. Undertake any other duties as reasonably required by the line manager that are commensurate with the level of the post. Comply with the data protection regulations Reporting to: Director of Fundraising & Communications Based: The Vassall Centre, Bristol, BS16 2QQ (Hybrid working considered) Salary: c.£40,000 FTE, negotiable for the right candidate, pro rata Term: Permanent Hours: 28 hours per week (full-time 35 hours - may be considered for the right candidate). Flexible, family-friendly employer. (working hours/days can be flexible and may include occasional evenings and weekends) Annual Leave: 29 days plus Bank Holidays (pro rata) Person Specification: Knowledge, Skills & Experience Essential Proven experience in fundraising from grants, trusts, and foundations, with a strong track record of success. Excellent research skills with the ability to identify and assess new funding opportunities. Strong written communication skills with the ability to craft persuasive and tailored funding proposals. Experience of managing grant reporting and demonstrating impact to funders. Highly organised with strong attention to detail and ability to manage multiple priorities. Ability to develop and implement systems and processes to support fundraising activity. Collaborative approach with excellent relationship-building skills both internally and externally. Relevant professional qualifications, or qualified by experience. Ability to forecast and manage budgets. Desirable Understanding of the charity sector in Bristol, particularly work relating to social justice, older people, or community-led initiatives. Experience of working in a small or developing fundraising team. Familiarity with fundraising databases or CRM systems. Key Competencies (competencies and behaviours) Ability to meet deadlines and income targets, demonstrating resilience and determination. Excellent written and verbal communication skills, tailored to funders and stakeholders. Strong analytical and problem-solving skills. Ability to build effective working relationships with a wide range of stakeholders. High degree of confidentiality and professional integrity. Proactive, self-motivated, and able to work independently. Flexible, reliable attitude with strong team-working skills. Commitment to continuous improvement and best practice in fundraising. Why Join Us? Be part of a charity with over 600 years of impact in Bristol. Play a key role in shaping and growing a new department. Join the Charity at a time of change and growth. Opportunity to make a tangible difference to communities across the city. Supportive, inclusive working environment. Flexible, hybrid working arrangements. Competitive salary. How to apply: Please send your CV, along with a supporting statement (no more than 2 sides of A4) explaining: Your motivation for applying for the role. Your areas of knowledge and expertise and the value you can bring to Bristol Charities. Closing Date: Midnight, Monday 29th September 2025 Interviews: Panel interviews will be held on Thursday 16th and Friday 17th October
Sep 11, 2025
Full time
Role Description: Prospect Research & Lead Generation Conduct comprehensive desk-based research to identify new grant, trust, and foundation funding opportunities. Develop and maintain a robust pipeline of prospective funders aligned with strategic priorities. Assess and prioritise prospects based on fit, likelihood, and potential value. Bid Writing & Income Generation Lead the development and submission of high-quality funding applications to trusts, foundations, and grant-making bodies. Collaborate with internal teams to gather information and project details for compelling proposals. Monitor deadlines and proactively plan submissions to maximise success rates. Grant Management & Impact Reporting Manage a portfolio of secured grants, ensuring compliance with funding requirements. Develop and deliver timely, accurate reports that demonstrate project impact, notably contributing and leading on the Annual Impact Report Track and deliver funder required reports for each grant received. Maintain strong funder relationships through regular updates, meetings, and stewardship. Systems Development & Departmental Support Create and implement systems to track funding applications, deadlines, income targets, and reporting requirements. Develop tools to assess and prioritise new funding opportunities. Contribute to building a collaborative fundraising and communications function. Ensure compliance with legislative/regulatory requirements and best fundraising practice. Provide regular financial, KPI, and impact reports. General/Administrative Be a champion for Bristol Charities, representing the vision, values and purpose of the charity at external networking and professional events, as and when required. Support and attend staff meetings, staff away days and events as requested. Work always in accordance with all policies and procedures of Bristol Charities including social media, Equal Opportunities and Confidentiality Policies. Undertake any other duties as reasonably required by the line manager that are commensurate with the level of the post. Comply with the data protection regulations Reporting to: Director of Fundraising & Communications Based: The Vassall Centre, Bristol, BS16 2QQ (Hybrid working considered) Salary: c.£40,000 FTE, negotiable for the right candidate, pro rata Term: Permanent Hours: 28 hours per week (full-time 35 hours - may be considered for the right candidate). Flexible, family-friendly employer. (working hours/days can be flexible and may include occasional evenings and weekends) Annual Leave: 29 days plus Bank Holidays (pro rata) Person Specification: Knowledge, Skills & Experience Essential Proven experience in fundraising from grants, trusts, and foundations, with a strong track record of success. Excellent research skills with the ability to identify and assess new funding opportunities. Strong written communication skills with the ability to craft persuasive and tailored funding proposals. Experience of managing grant reporting and demonstrating impact to funders. Highly organised with strong attention to detail and ability to manage multiple priorities. Ability to develop and implement systems and processes to support fundraising activity. Collaborative approach with excellent relationship-building skills both internally and externally. Relevant professional qualifications, or qualified by experience. Ability to forecast and manage budgets. Desirable Understanding of the charity sector in Bristol, particularly work relating to social justice, older people, or community-led initiatives. Experience of working in a small or developing fundraising team. Familiarity with fundraising databases or CRM systems. Key Competencies (competencies and behaviours) Ability to meet deadlines and income targets, demonstrating resilience and determination. Excellent written and verbal communication skills, tailored to funders and stakeholders. Strong analytical and problem-solving skills. Ability to build effective working relationships with a wide range of stakeholders. High degree of confidentiality and professional integrity. Proactive, self-motivated, and able to work independently. Flexible, reliable attitude with strong team-working skills. Commitment to continuous improvement and best practice in fundraising. Why Join Us? Be part of a charity with over 600 years of impact in Bristol. Play a key role in shaping and growing a new department. Join the Charity at a time of change and growth. Opportunity to make a tangible difference to communities across the city. Supportive, inclusive working environment. Flexible, hybrid working arrangements. Competitive salary. How to apply: Please send your CV, along with a supporting statement (no more than 2 sides of A4) explaining: Your motivation for applying for the role. Your areas of knowledge and expertise and the value you can bring to Bristol Charities. Closing Date: Midnight, Monday 29th September 2025 Interviews: Panel interviews will be held on Thursday 16th and Friday 17th October
Academic Operations Manager (Maternity Cover) Location : Hybrid working for 2 days per week at home Salary : c.£33,000 per annum dependant on experience Contract Type: fixed term contract (Up to 12 months) Hours: Full-time Closing date: 5th October 2025 The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes. The successful candidate will manage the coordination and administration of all accredited programmes within the Continuing Education Department. This will include line management of four members of the administration team. Further details are provided in the role description on the BSAVA vacancy page, 'Join our team'. Skills and experience: The successful candidate will bring: • Experience in administering education/training courses and events • Experience managing multiple complex tasks • Experience in line management • A background in customer service • Proficient project management and organisational skills • Excellent written and oral communication skills • Confidence working independently • Strong IT skills, including proficiency with Microsoft Office (especially Excel for creating and managing spreadsheets) and CRM systems Desirable (but not essential): • Experience making commercial decisions and solving problems independently • Experience managing a team and delegating tasks • Experience using Learning Management Systems (LMS) • Understanding of the veterinary sector and best practices in online education • Experience creating and monitoring a departmental budget The person: You should have: • The ability to manage multiple priorities with accuracy and attention to detail • Strong organisational and problem-solving skills • A proactive, self-motivated approach, with confidence to work independently • Excellent communication and interpersonal skills, with a customer-focused mindset • The ability to lead, motivate, and support colleagues when required • An adaptable, resourceful attitude and a willingness to learn new systems and processes About the BSAVA: The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host BSAVA events and publish books, manuals, apps, and magazines. At the BSAVA, we are passionate about empowering veterinary professionals with the knowledge, skills, and support they need to thrive in their careers and deliver the highest standards of care to companion animals. This is a full-time role, working 37.5 hours per week within the Continuing Education team. Our reward package for this role includes a basic salary of c.£33,000 per annum (depending on experience). In addition, we offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service. We also offer: • Holiday entitlement starting at 25 days per year, plus bank holidays • Support for hybrid working • Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave. • Life assurance • A free legal helpline • Health and wellbeing support • Ongoing training and development • Free onsite parking and a Cycle to Work scheme • Regular social activities So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team - then you'll be a great fit for the Association, and we would love to hear from you. How to apply: In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on the BSAVA vacancy page, 'Join our team'. We will review applications and hold interviews at any time prior to the closing date, which may mean that we fill this vacancy early if we find a suitable candidate. By applying for this position, you are consenting to the information on your CV being held by the Association for six months. Our commitment to equality, diversity and inclusion (EDI) underpins our belief that we can make the Association stronger through the unique contributions we can all bring. We create inclusive teams aligned to our values and encourage applications from a diverse range of suitably qualified candidates. You may also have experience in the following: Academic Operations Manager, Education Administration, Postgraduate Programme Management, Course Coordination, Continuing Education, Higher Education Administration, Educational Course Administration, Programme Coordination, Project Management, Operations Management, Academic Programme Manager, Education Project Manager, Professional Development Coordinator, Student Administration, Adult Learning Operations REF-
Sep 11, 2025
Full time
Academic Operations Manager (Maternity Cover) Location : Hybrid working for 2 days per week at home Salary : c.£33,000 per annum dependant on experience Contract Type: fixed term contract (Up to 12 months) Hours: Full-time Closing date: 5th October 2025 The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes. The successful candidate will manage the coordination and administration of all accredited programmes within the Continuing Education Department. This will include line management of four members of the administration team. Further details are provided in the role description on the BSAVA vacancy page, 'Join our team'. Skills and experience: The successful candidate will bring: • Experience in administering education/training courses and events • Experience managing multiple complex tasks • Experience in line management • A background in customer service • Proficient project management and organisational skills • Excellent written and oral communication skills • Confidence working independently • Strong IT skills, including proficiency with Microsoft Office (especially Excel for creating and managing spreadsheets) and CRM systems Desirable (but not essential): • Experience making commercial decisions and solving problems independently • Experience managing a team and delegating tasks • Experience using Learning Management Systems (LMS) • Understanding of the veterinary sector and best practices in online education • Experience creating and monitoring a departmental budget The person: You should have: • The ability to manage multiple priorities with accuracy and attention to detail • Strong organisational and problem-solving skills • A proactive, self-motivated approach, with confidence to work independently • Excellent communication and interpersonal skills, with a customer-focused mindset • The ability to lead, motivate, and support colleagues when required • An adaptable, resourceful attitude and a willingness to learn new systems and processes About the BSAVA: The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host BSAVA events and publish books, manuals, apps, and magazines. At the BSAVA, we are passionate about empowering veterinary professionals with the knowledge, skills, and support they need to thrive in their careers and deliver the highest standards of care to companion animals. This is a full-time role, working 37.5 hours per week within the Continuing Education team. Our reward package for this role includes a basic salary of c.£33,000 per annum (depending on experience). In addition, we offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service. We also offer: • Holiday entitlement starting at 25 days per year, plus bank holidays • Support for hybrid working • Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave. • Life assurance • A free legal helpline • Health and wellbeing support • Ongoing training and development • Free onsite parking and a Cycle to Work scheme • Regular social activities So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team - then you'll be a great fit for the Association, and we would love to hear from you. How to apply: In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on the BSAVA vacancy page, 'Join our team'. We will review applications and hold interviews at any time prior to the closing date, which may mean that we fill this vacancy early if we find a suitable candidate. By applying for this position, you are consenting to the information on your CV being held by the Association for six months. Our commitment to equality, diversity and inclusion (EDI) underpins our belief that we can make the Association stronger through the unique contributions we can all bring. We create inclusive teams aligned to our values and encourage applications from a diverse range of suitably qualified candidates. You may also have experience in the following: Academic Operations Manager, Education Administration, Postgraduate Programme Management, Course Coordination, Continuing Education, Higher Education Administration, Educational Course Administration, Programme Coordination, Project Management, Operations Management, Academic Programme Manager, Education Project Manager, Professional Development Coordinator, Student Administration, Adult Learning Operations REF-
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 11, 2025
Contractor
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Sep 11, 2025
Full time
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Sales and Business Development Manager Salary- £75,000 DOE The Sterling Thermal Technology team is fast-growing and ambitious, working together to partner and to pioneer at the forefront of our industry. What we create together matters. We have an opportunity for an organised individual with manufacturing background to join our Business Operations Team. The role Drive business growth within the defence sector and other allocated verticals by managing client accounts, generating new leads, and building strategic relationships. This role will focus on managing the full business development cycle, from opportunity identification and vendor registration to proposal submission and order realisation. To identify and cultivate ambassadors and Key Opinion Leaders with a preference for STT products and services. Create and issue timely and compliant bids with adherence to applicable commercial policies. The ideal candidate will have demonstrable experience working with OEMs and Tier 1 defence contractors, and will represent the company at site visits, exhibitions, and trade events. Who you will interact with - Responsible to: Head of Sales & Business Development. - Directly supervising: N/A. - Staff relations: Applications Team, Project Management, Engineering, Production, Quality. General Duties - Contribute to the achievement of business objectives and revenue targets. - Maintain strict confidentiality on all matters relating to company business - Ensure adherence to company policies, processes, and values at all times. - Always demonstrate company culture and values Specific Duties Develop and execute sales and account management strategies specifically targeted at the defence sector and any other allocated verticals. Lead all phases of the business development process: opportunity identification, vendor registration, bidding, negotiation, and closing. Work closely with the Head of Sales and Business Development to align strategic objectives, share market intelligence, and ensure a coordinated approach to client engagement and bid strategy. Build strong relationships with OEMs, defence primes, procurement teams, and government entities, positioning STT as a preferred partner. Attend industry exhibitions, conferences, and networking events to promote the company and identify new business opportunities. Create and issue timely and compliant bids with adherence to applicable commercial policies. Personally lead the phases of the sales cycle from bid submission to order realisation. To understand the client operations organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned customer account e.g. forecast, order status and VOC. Submit customer pre and post visit report. Maintain best-in-class customer experience through professional engagement and highest standard of work delivery. Key skills required Exceed sales targets Bid submission: 100% (key accounts), 95% all others Best-in-class customer experience at each phase of the sales cycle 100% completion of strategic actions 100% on time completion of actions arising from VOC register Accurate and timely customer visit report and CRM updates Skill requirements Proven heat exchanger experience in B2B sales or business development, ideally within the defence, engineering, or manufacturing sectors. Strong understanding of defence industry procurement processes and compliance needs. Experience completing vendor registrations and pre-qualification documentation. Experience in delivering success in a target-driven and dynamic project-driven environment. Confident and credible when dealing with technical queries to customers and wider business. Technically and commercially capable of operating independently. Ability to co-ordinate requirements for client visit, including extensive and execution of plan. Prepared to travel extensively to customers location, locally and internationally Self-starter with strong planning, follow-up, and negotiation abilities. Comfortable working independently and collaboratively across departments. Ability to effectively plan and prioritise workload. Ability to set and maintain systems and procedures. Able to build strong relationships; internal and external. Good interpersonal, oral and written communication skills. Clarity of view and focus on objectives; results driven. Effective motivator. How we ll support you The training and development needs of this position will be determined in consultation with the Head of Sales & Business Development. Benefits package 25 days holiday + bank holidays Life assurance Pension Health cash plan On-site parking On-site electric charging points Social events Seasonal flu jabs Closing Date: 16th September 2025 Sales and Business Development Manager
Sep 11, 2025
Full time
Sales and Business Development Manager Salary- £75,000 DOE The Sterling Thermal Technology team is fast-growing and ambitious, working together to partner and to pioneer at the forefront of our industry. What we create together matters. We have an opportunity for an organised individual with manufacturing background to join our Business Operations Team. The role Drive business growth within the defence sector and other allocated verticals by managing client accounts, generating new leads, and building strategic relationships. This role will focus on managing the full business development cycle, from opportunity identification and vendor registration to proposal submission and order realisation. To identify and cultivate ambassadors and Key Opinion Leaders with a preference for STT products and services. Create and issue timely and compliant bids with adherence to applicable commercial policies. The ideal candidate will have demonstrable experience working with OEMs and Tier 1 defence contractors, and will represent the company at site visits, exhibitions, and trade events. Who you will interact with - Responsible to: Head of Sales & Business Development. - Directly supervising: N/A. - Staff relations: Applications Team, Project Management, Engineering, Production, Quality. General Duties - Contribute to the achievement of business objectives and revenue targets. - Maintain strict confidentiality on all matters relating to company business - Ensure adherence to company policies, processes, and values at all times. - Always demonstrate company culture and values Specific Duties Develop and execute sales and account management strategies specifically targeted at the defence sector and any other allocated verticals. Lead all phases of the business development process: opportunity identification, vendor registration, bidding, negotiation, and closing. Work closely with the Head of Sales and Business Development to align strategic objectives, share market intelligence, and ensure a coordinated approach to client engagement and bid strategy. Build strong relationships with OEMs, defence primes, procurement teams, and government entities, positioning STT as a preferred partner. Attend industry exhibitions, conferences, and networking events to promote the company and identify new business opportunities. Create and issue timely and compliant bids with adherence to applicable commercial policies. Personally lead the phases of the sales cycle from bid submission to order realisation. To understand the client operations organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned customer account e.g. forecast, order status and VOC. Submit customer pre and post visit report. Maintain best-in-class customer experience through professional engagement and highest standard of work delivery. Key skills required Exceed sales targets Bid submission: 100% (key accounts), 95% all others Best-in-class customer experience at each phase of the sales cycle 100% completion of strategic actions 100% on time completion of actions arising from VOC register Accurate and timely customer visit report and CRM updates Skill requirements Proven heat exchanger experience in B2B sales or business development, ideally within the defence, engineering, or manufacturing sectors. Strong understanding of defence industry procurement processes and compliance needs. Experience completing vendor registrations and pre-qualification documentation. Experience in delivering success in a target-driven and dynamic project-driven environment. Confident and credible when dealing with technical queries to customers and wider business. Technically and commercially capable of operating independently. Ability to co-ordinate requirements for client visit, including extensive and execution of plan. Prepared to travel extensively to customers location, locally and internationally Self-starter with strong planning, follow-up, and negotiation abilities. Comfortable working independently and collaboratively across departments. Ability to effectively plan and prioritise workload. Ability to set and maintain systems and procedures. Able to build strong relationships; internal and external. Good interpersonal, oral and written communication skills. Clarity of view and focus on objectives; results driven. Effective motivator. How we ll support you The training and development needs of this position will be determined in consultation with the Head of Sales & Business Development. Benefits package 25 days holiday + bank holidays Life assurance Pension Health cash plan On-site parking On-site electric charging points Social events Seasonal flu jabs Closing Date: 16th September 2025 Sales and Business Development Manager
NET Recruit are partnering with a consumer goods business to recruit an IT & E-Commerce Operations Manager in Andover. Your Role: While in this position your duties may include but will not be limited to: Managing company hardware inventory and lifecycle (laptops, desktops, mobile devices), while leading procurement and vendor management for hardware and software sourcing and renewals Overseeing employee IT support and acting as the primary liaison with external providers, coordinating activities, monitoring SLAs and contract performance, and managing IT onboarding/offboarding to ensure secure access and device deployment Ensuring systems security and compliance with company policies, contracts, and renewals, while maintaining documentation of systems access, architecture, policies, and procedures, and overseeing GDPR and policy compliance across all platforms Acting as a second-line responder for internal IT queries, troubleshooting escalated issues effectively Supporting IT budgeting, forecasting, and cost tracking to maintain financial control and transparency Participating in cybersecurity strategy and incident response planning, while contributing to disaster recovery and business continuity initiatives Overseeing company e-commerce platforms by managing product listings, pricing, and inventory accuracy, ensuring smooth integration of new applications, and administering domains, renewals, and IP strategy Informing and managing web development roadmaps with internal teams and agencies, ensuring security, access, and business continuity, while implementing health checks to safeguard against system failure during peak periods Assisting in the planning, execution, and implementation of infrastructure projects, providing IT input and support to cross-functional teams Proposing new platforms and IT solutions to enhance efficiency and performance, while driving process optimisation through automation tools and AI-enabled solutions Overseeing development roadmaps for new platforms and leading project management to deliver successful end-to-end systems integration You MUST Have: Please apply ONLY if you meet the following criteria: At least 3 years of experience within an IT administration focussed role, with exposure to leadership positions (a project management qualification would be advantageous) Hands-on experience with e-commerce operations , online retail or digital trading Excellent IT skills and knowledge, including Microsoft 365 (such as licence management) and a sound understanding of digital and IT infrastructure ( networks, servers etc) and e-commerce platforms The above knowledge should be underpinned by a strong technical aptitude for IT systems, cybersecurity (including key principles), cloud technologies, AI and IT systems , as well as CRM and ERP systems and ideally compliance knowledge ( GDPR/ISO ) Good analytical abilities, as well as an organised and detail-oriented approach Strong communication skills Your Opportunity: This is a business that has operated within the consumer goods sector for over a decade and now partners with large scale clients, to deliver excellent customer service and delivery to a large and constantly growing consumer base. This role will be closely supporting the operations and IT functions within the business to maintain and develop the hardware and e-commerce platforms used by the business, to enable a strong potential for growth in the coming years. This company are offering a starting salary up to around £45,000 which will also accompany a peripheral package that will include a good holiday allocation and pension, as well as plenty of other rewards and incentives. There will also be excellent opportunities for development and progression too, with full support provided by the wider team and management to work towards goals. The company have also said this role can be worked in a hybrid capacity, with 2 days per week in the office.If this fantastic opportunity appeals to you then please don't hesitate to contact: Phoebe Jones - Recruitment Partner M: E:
Sep 11, 2025
Full time
NET Recruit are partnering with a consumer goods business to recruit an IT & E-Commerce Operations Manager in Andover. Your Role: While in this position your duties may include but will not be limited to: Managing company hardware inventory and lifecycle (laptops, desktops, mobile devices), while leading procurement and vendor management for hardware and software sourcing and renewals Overseeing employee IT support and acting as the primary liaison with external providers, coordinating activities, monitoring SLAs and contract performance, and managing IT onboarding/offboarding to ensure secure access and device deployment Ensuring systems security and compliance with company policies, contracts, and renewals, while maintaining documentation of systems access, architecture, policies, and procedures, and overseeing GDPR and policy compliance across all platforms Acting as a second-line responder for internal IT queries, troubleshooting escalated issues effectively Supporting IT budgeting, forecasting, and cost tracking to maintain financial control and transparency Participating in cybersecurity strategy and incident response planning, while contributing to disaster recovery and business continuity initiatives Overseeing company e-commerce platforms by managing product listings, pricing, and inventory accuracy, ensuring smooth integration of new applications, and administering domains, renewals, and IP strategy Informing and managing web development roadmaps with internal teams and agencies, ensuring security, access, and business continuity, while implementing health checks to safeguard against system failure during peak periods Assisting in the planning, execution, and implementation of infrastructure projects, providing IT input and support to cross-functional teams Proposing new platforms and IT solutions to enhance efficiency and performance, while driving process optimisation through automation tools and AI-enabled solutions Overseeing development roadmaps for new platforms and leading project management to deliver successful end-to-end systems integration You MUST Have: Please apply ONLY if you meet the following criteria: At least 3 years of experience within an IT administration focussed role, with exposure to leadership positions (a project management qualification would be advantageous) Hands-on experience with e-commerce operations , online retail or digital trading Excellent IT skills and knowledge, including Microsoft 365 (such as licence management) and a sound understanding of digital and IT infrastructure ( networks, servers etc) and e-commerce platforms The above knowledge should be underpinned by a strong technical aptitude for IT systems, cybersecurity (including key principles), cloud technologies, AI and IT systems , as well as CRM and ERP systems and ideally compliance knowledge ( GDPR/ISO ) Good analytical abilities, as well as an organised and detail-oriented approach Strong communication skills Your Opportunity: This is a business that has operated within the consumer goods sector for over a decade and now partners with large scale clients, to deliver excellent customer service and delivery to a large and constantly growing consumer base. This role will be closely supporting the operations and IT functions within the business to maintain and develop the hardware and e-commerce platforms used by the business, to enable a strong potential for growth in the coming years. This company are offering a starting salary up to around £45,000 which will also accompany a peripheral package that will include a good holiday allocation and pension, as well as plenty of other rewards and incentives. There will also be excellent opportunities for development and progression too, with full support provided by the wider team and management to work towards goals. The company have also said this role can be worked in a hybrid capacity, with 2 days per week in the office.If this fantastic opportunity appeals to you then please don't hesitate to contact: Phoebe Jones - Recruitment Partner M: E:
Ready to join a trusted Award Winning tech brand? Are you looking for a new opportunity where you can actually make a difference and be pivotal in making change happen, driving processes forward and being recognised for your achievements in return? For the past 20 years we've been building awesome software that connects all parts of the business - from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at a glance: Client Onboarding Consultant / Trainer Grantham, Lincolnshire Office Based 2 / Hybrid Working / Travel to Client Sites as Required 3 days onsite during role onboarding. £40,000 - £50,000 Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses Your Background / Skills: Software Implementation, Software Demonstration / Training, Customer Services and Support, Excellent Communication, ERP Software solutions and consultancy The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: As the Client Onboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and how users interact with software will be essential. Knowledge of ERP solutions would be advantageous, including WMS, CRMs, retail/EPOS and Finance solutions. What your day-to-day might look like: • Customer Requirement Gathering - Understanding client's business needs and identifying opportunities where ERP can be integrated into their processes • Software Implementation - Assemble tailored software solutions and overseeing the software implementation process with the software development team • Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly • Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively • Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout the process • Ongoing Development - Participating in regular performance reviews, setting personal development goals for career growth within the company About you: • Proven knowledge and experience in software functionality and implementation (ERP software advantageous) • Experience in software demonstration, training delivery, or customer-facing roles • Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently • A clear understanding of business processes and how to apply software solutions to enhance operational efficiency • Excellent communication skills, with the ability to gather, document, and present customer requirements clearly • Able to manage multiple projects simultaneously while keeping stakeholders informed of progress • Willingness to travel to customer sites as needed (clean, driving licence required) • Excellent customer service and communication skills • Strong analytical and problem-solving skills • Report writing and organisational abilities • Proactive, organised, and able to manage time effectively What's on Offer: • Starting salary of £40k to £50k, based on ability, skills, and experience • Clear career progression path to more senior and managerial positions • Hybrid working • 25 days holiday (option to buy 5 additional) + bank holidays • Enhanced pension scheme • Life cover x4 salary • GP and wellbeing services via 3rd party provider • Discretionary company/performance bonus • Inclusive team environment with opportunities for involvement and development • Career growth within a successful, expanding business • Subsidised gym membership • Onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 11, 2025
Full time
Ready to join a trusted Award Winning tech brand? Are you looking for a new opportunity where you can actually make a difference and be pivotal in making change happen, driving processes forward and being recognised for your achievements in return? For the past 20 years we've been building awesome software that connects all parts of the business - from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at a glance: Client Onboarding Consultant / Trainer Grantham, Lincolnshire Office Based 2 / Hybrid Working / Travel to Client Sites as Required 3 days onsite during role onboarding. £40,000 - £50,000 Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full Time - Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses Your Background / Skills: Software Implementation, Software Demonstration / Training, Customer Services and Support, Excellent Communication, ERP Software solutions and consultancy The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don't need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: As the Client Onboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and how users interact with software will be essential. Knowledge of ERP solutions would be advantageous, including WMS, CRMs, retail/EPOS and Finance solutions. What your day-to-day might look like: • Customer Requirement Gathering - Understanding client's business needs and identifying opportunities where ERP can be integrated into their processes • Software Implementation - Assemble tailored software solutions and overseeing the software implementation process with the software development team • Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly • Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively • Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout the process • Ongoing Development - Participating in regular performance reviews, setting personal development goals for career growth within the company About you: • Proven knowledge and experience in software functionality and implementation (ERP software advantageous) • Experience in software demonstration, training delivery, or customer-facing roles • Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently • A clear understanding of business processes and how to apply software solutions to enhance operational efficiency • Excellent communication skills, with the ability to gather, document, and present customer requirements clearly • Able to manage multiple projects simultaneously while keeping stakeholders informed of progress • Willingness to travel to customer sites as needed (clean, driving licence required) • Excellent customer service and communication skills • Strong analytical and problem-solving skills • Report writing and organisational abilities • Proactive, organised, and able to manage time effectively What's on Offer: • Starting salary of £40k to £50k, based on ability, skills, and experience • Clear career progression path to more senior and managerial positions • Hybrid working • 25 days holiday (option to buy 5 additional) + bank holidays • Enhanced pension scheme • Life cover x4 salary • GP and wellbeing services via 3rd party provider • Discretionary company/performance bonus • Inclusive team environment with opportunities for involvement and development • Career growth within a successful, expanding business • Subsidised gym membership • Onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Role Overview This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and the company to ensure a smooth customer experience Utilise CRM tools to monitor customer experience Proactive management with accounts and ensure reactive management is in line with expectations Build relationships at multiple levels within the organisation Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings Understand the contractual position of the customer Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated Regular case and service review meetings at a cadence agreed with the customer Identify upsell and cross-sell opportunities working closely with the account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other teams to input as required Ensure all customer contact details are updated in the CRM Onboard new pillars to the customer ensure billing accuracy and Customer success involvement Daily case reviews working with Customer Experience Executive Create small orders Escalation point for customer and customer executives Case queue management for ALL customer cases Commercial & Financial Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. Responsible for investigating, owning and resolving credit requests within the account in a timely fashion Understand, maintain and report on customer contractual positions if required Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention Working with colleagues in wider to team to improve the experience for customers in a consistent manner Governance & Compliance Ensure all SLAs are met and escalate when needed Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews Skills Required Strong communication skills Commercially minded and proven experience. Minimum 5 years of experience in a relationship role Able to have difficult conversations with positive outcomes Experience managing and maintaining relationships Knowledge of company processes, upsell revenue lead indicators. Written, Verbal and Numerical literacy is a must Must be organised and attention to detail oriented Key Measures of Success Net value retention Achieve SLA targets Customer satisfaction survey CSAT Revenue Growth EBSTA score Excellent benefits are on offer with this role.
Sep 11, 2025
Full time
Role Overview This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and the company to ensure a smooth customer experience Utilise CRM tools to monitor customer experience Proactive management with accounts and ensure reactive management is in line with expectations Build relationships at multiple levels within the organisation Be an internal advocate and voice for the customer to enhance both the customer experience and companies offerings Understand the contractual position of the customer Ensure data integrity of contact names, numbers and email addresses with at least annual reviews with the customer to keep this updated Regular case and service review meetings at a cadence agreed with the customer Identify upsell and cross-sell opportunities working closely with the account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other teams to input as required Ensure all customer contact details are updated in the CRM Onboard new pillars to the customer ensure billing accuracy and Customer success involvement Daily case reviews working with Customer Experience Executive Create small orders Escalation point for customer and customer executives Case queue management for ALL customer cases Commercial & Financial Support account managers and product sales team with opportunities and delivery of orders, ensuring post purchase service is at company standard. Responsible for investigating, owning and resolving credit requests within the account in a timely fashion Understand, maintain and report on customer contractual positions if required Own cancellation cases within the customer through to resolution working with contracts admin, billing and cancellations. Delivering all communication, written and verbal in a coherent and concise manner Working with Customer Success teams to define and ensure delivery of measures which increase adoption and retention Working with colleagues in wider to team to improve the experience for customers in a consistent manner Governance & Compliance Ensure all SLAs are met and escalate when needed Establish regular review cycles to assess product performance, lifecycle, and end-of-life planning as part of service reviews Skills Required Strong communication skills Commercially minded and proven experience. Minimum 5 years of experience in a relationship role Able to have difficult conversations with positive outcomes Experience managing and maintaining relationships Knowledge of company processes, upsell revenue lead indicators. Written, Verbal and Numerical literacy is a must Must be organised and attention to detail oriented Key Measures of Success Net value retention Achieve SLA targets Customer satisfaction survey CSAT Revenue Growth EBSTA score Excellent benefits are on offer with this role.
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Sep 11, 2025
Full time
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Rise Technical Recruitment
Bury St. Edmunds, Suffolk
Business Development Manager (Utilities) East of England (Peterborough, Lincoln, Chelmsford, Bury St Edmunds, Cambridge) 50,000 - 60,000 + 6,000 Car Allowance + Bonus + Training + Progression + Pension + Private Health Care + Life Insurance + Great Holiday Package Are you an experienced sales professional looking to join a company that offers genuine career progression and an excellent benefits package? Do you have a proven track record in business-to-business sales, ideally within the utilities, construction, or infrastructure sectors? This company is one of the UK's market leaders in multi-utility connections, delivering innovative and cost-effective infrastructure solutions across residential, commercial, and industrial projects. They are expanding their Business Development team in the East of England and are now seeking a motivated Business Development Manager to play a key role in driving growth. In this role, you'll be responsible for building strong client relationships, identifying new business opportunities, and supporting the delivery of multi-utility connections across a wide range of projects. You'll work closely with internal teams including estimating and marketing, attend client meetings, and represent the business at trade shows and events. This is a dynamic role with a mix of office, site, and home working, giving you variety and autonomy in your day-to-day work. This is a fantastic opportunity for someone who thrives in a client-facing role, is commercially astute, and wants to join a company that is leading the way in utilities and infrastructure. The Role: Business Development Manager (Utilities) Build and maintain client relationships Identify and secure new opportunities across residential, commercial and industrial projects Collaborate with estimating, marketing, and internal teams on proposals and negotiations Attend trade shows, campaigns and customer meetings to promote the business Utilise CRM systems and provide regular reporting on performance 50,000 - 60,000 + 6,000 Car Allowance + Bonus + Training + Progression + Pension + Private Health Care + Life Insurance + Great Holiday Package The Person: Proven B2B sales track record (essential) Experience in utilities, construction, or infrastructure sectors (desirable) Strong business development and relationship management skills Ability to identify opportunities and create sales strategies Excellent communication and negotiation skills Based in the East of England and willing to travel across the region Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nathan Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Sep 11, 2025
Full time
Business Development Manager (Utilities) East of England (Peterborough, Lincoln, Chelmsford, Bury St Edmunds, Cambridge) 50,000 - 60,000 + 6,000 Car Allowance + Bonus + Training + Progression + Pension + Private Health Care + Life Insurance + Great Holiday Package Are you an experienced sales professional looking to join a company that offers genuine career progression and an excellent benefits package? Do you have a proven track record in business-to-business sales, ideally within the utilities, construction, or infrastructure sectors? This company is one of the UK's market leaders in multi-utility connections, delivering innovative and cost-effective infrastructure solutions across residential, commercial, and industrial projects. They are expanding their Business Development team in the East of England and are now seeking a motivated Business Development Manager to play a key role in driving growth. In this role, you'll be responsible for building strong client relationships, identifying new business opportunities, and supporting the delivery of multi-utility connections across a wide range of projects. You'll work closely with internal teams including estimating and marketing, attend client meetings, and represent the business at trade shows and events. This is a dynamic role with a mix of office, site, and home working, giving you variety and autonomy in your day-to-day work. This is a fantastic opportunity for someone who thrives in a client-facing role, is commercially astute, and wants to join a company that is leading the way in utilities and infrastructure. The Role: Business Development Manager (Utilities) Build and maintain client relationships Identify and secure new opportunities across residential, commercial and industrial projects Collaborate with estimating, marketing, and internal teams on proposals and negotiations Attend trade shows, campaigns and customer meetings to promote the business Utilise CRM systems and provide regular reporting on performance 50,000 - 60,000 + 6,000 Car Allowance + Bonus + Training + Progression + Pension + Private Health Care + Life Insurance + Great Holiday Package The Person: Proven B2B sales track record (essential) Experience in utilities, construction, or infrastructure sectors (desirable) Strong business development and relationship management skills Ability to identify opportunities and create sales strategies Excellent communication and negotiation skills Based in the East of England and willing to travel across the region Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nathan Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Sep 11, 2025
Full time
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
Sep 11, 2025
Full time
Job Description Solutions Sales Engineer - Kinetic PowerPack (KPP) Reports to: Senior Sales Manager - Solutions Job Summary: The role needs you to be tenacious, enthusiastic and comfortable with customer engagement at all levels with a "long-game" approach to sales & prospecting. A good understanding of the electrical infrastructure of a typical commercial building is key to the role which will involve: Securing new business with the design and sale of dynamic UPS (KPP) and power quality solutions to contractors, consulting engineers and end-users. Carrying out direct and indirect prospecting, along with intensive sales activities including preparation and presentation of integrated power supply solutions and proposals. With both UK and factory-based support, develop integrated electrical and mechanical solutions, cost calculations, total cost of ownership analysis, customer presentations and proposals. Technical and legal clarifications of RFQs and terms and conditions. Undertake direct customer relationship management and development of direct key accounts. Negotiate with customers to secure new business with company mandated profit margins and solid terms and conditions. Key Responsibilities: To promote a zero-harm culture by ensuring that all HSQE requirements are met Meet sales targets including cash flow, profitability and project budgets Maintain company CRM tools, providing regular activity reports and interacting with the sales management and leadership team Prospect new clients, create leads and manage existing client base to increase sales opportunities along with collection of data for business growth forecasts Target key consulting engineers, contractors and customers and support them during the sales process from conception through to order handover to the project team Reviewing and commenting on detailed contractual and technical RFQ specifications Prepare financial and technical proposals based on detailed cost calculations with the assistance of sales support and engineering Present commercial and technical proposals to customers, consultants and contractors and promote the power quality solution advantages developed specifically for the customer Participation in Public Tenders Create forecasts and track hot prospects Marketing of the mtu KPP range Participate and represent mtu at local industry conferences, seminars, and trade shows Travel to, attend and present at internal and external sales meetings This list is not exhaustive and may change. Person Profile: This position requires an enthusiastic person with good verbal and written communication skills who can communicate technical information often to non-technical stakeholders, including investors and potential customers. This person should be self-motivated, able to work to strict deadlines, and able to work both independently and as part of a team when required. The applicant must be qualified / conversant with mtu power generation products (or similar) and balance of plant associated with complete power generation systems along with the ability to understand mechanical and electrical drawings. The successful applicant will be required to travel within the UK & Ireland as required and may on occasion be required to spend time overseas including annual product training in Belgium / Germany. The role is a mixture of office based (in East Grinstead) and time spent on customer sites often working closely with other members of the wider Rolls-Royce Power Systems business. Computer Skills - Computer literate with good keyboard skills. Proficient in MS Office, particularly Word, Excel and email. On the job training will be provided for SAP, CEC & MTU Business Portal Driving Licence & Passport - Full and Clean Driving Licence, UK Passport Holder. Language - Must be fluent in both written and spoken English. Literacy and Numeracy - Must be a competent writer of business letters and emails. Qualifications - Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience. Proven background and success in technical sales of dynamic UPS systems, generator sets or switchgear or other technical capital goods GCSE English and Maths or equivalent. Type of Contract PermanentPandoLogic.
We are recruiting for a Quality Control Manager to join an established Manufacturing business based in the Dudley area. The Quality Control Manager will be working within a busy Quality department where you will be responsible for ensuring products meet Quality standards and working to improve operational efficiency. As the Quality Control Manager you will be required too : Developing and implementing QMS systems, ensuring that quality standards and regulations are met Support and manage a CRM system to track projects and new developments Work on projects to support the optimisation of energy meeting objectives for sustainable manufacturing Oversee the inspection & testing of materials, goods & products to identify any possible defects Managing a team of Quality control inspectors ensuring an effective quality control process Support concepts and improvements in inspection Carrying out audits & maintaining Quality Assurance Liaising with other departments to address Quality issues and implement corrective actions where necessary Ensuring compliance with industry standards working to industry standards and regulations Requirements: Experienced in a Quality Control/Management position Familiar with quality operations PPAP/APQP or equivalent Experienced working to ISO 9001 Able to drive Change and Improvement Able to implement best practice solutions Experienced in Manufacturing, Automotive or foundry environments If you would be interested in the position of Quality Control Manager please apply now and we will be in touch shortly.
Sep 11, 2025
Full time
We are recruiting for a Quality Control Manager to join an established Manufacturing business based in the Dudley area. The Quality Control Manager will be working within a busy Quality department where you will be responsible for ensuring products meet Quality standards and working to improve operational efficiency. As the Quality Control Manager you will be required too : Developing and implementing QMS systems, ensuring that quality standards and regulations are met Support and manage a CRM system to track projects and new developments Work on projects to support the optimisation of energy meeting objectives for sustainable manufacturing Oversee the inspection & testing of materials, goods & products to identify any possible defects Managing a team of Quality control inspectors ensuring an effective quality control process Support concepts and improvements in inspection Carrying out audits & maintaining Quality Assurance Liaising with other departments to address Quality issues and implement corrective actions where necessary Ensuring compliance with industry standards working to industry standards and regulations Requirements: Experienced in a Quality Control/Management position Familiar with quality operations PPAP/APQP or equivalent Experienced working to ISO 9001 Able to drive Change and Improvement Able to implement best practice solutions Experienced in Manufacturing, Automotive or foundry environments If you would be interested in the position of Quality Control Manager please apply now and we will be in touch shortly.
The role The Development Manager (Philanthropy and Fundraising) position marks an exciting new chapter at The Carers' Centre. In this pivotal role, you will lead income generation efforts for our forward-thinking local charity. You will be responsible for identifying new sources of unrestricted income, strengthening existing income streams, and building strong relationships with both new and established supporters. Success in this role will be evaluated based on mutually agreed Key Performance Indicators (KPI s) such as campaign engagement, donor retention and income growth. We are seeking a visionary strategist who thrives on collaboration and is committed to helping to secure the long-term sustainability of The Carers' Centre, ensuring a brighter future for unpaid carers. As the Development Manager, you will be responsible for cultivating impactful donor relationships and building a dynamic fundraising team to drive increased donor retention and income for the charity. About you You will play a key role in the financial sustainability of the organisation, helping to shape the future of support for unpaid carers in BaNES. With a proven record in philanthropy and at least one other income generation activity, alongside effective management skills you ll have the knack for crafting compelling results driven proposals that resonate with donors and funders alike. Your prowess as a skilled communicator allows you to expertly forge tailored relationships with a diverse array of stakeholders, whether in the digital platforms or face to face encounters. As an expert in organisation, you possess the capability to conceive and deliver productive income generation strategies with finesse. Your understanding of fundraising legislation equips you with the knowledge needed to navigate the intricacies of this field. In short, you're the dynamo we need to help drive our mission forward. About us The Carers Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most. We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references. We are committed to providing services that embrace diversity and promote equality of opportunity. Why join us? Our small but passionate team thrives on collaboration, open communication, and celebrating impact together. We re all in this to make the world a little better. We want our employees to have more control over their work/life balance, that s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home. With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families. As a small but powerful local charity, we rely on digital innovation. You ll use tools such as CRM systems, collaborative tools, email marketing platforms and social media analytics to engage donors and drive campaign effectiveness in partnership with the comms team. As well as all this, you will receive a 5% pension contribution, generous sickness pay, 25 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years. We welcome applications from all backgrounds and communities. We are committed to building a diverse team that reflects the people we serve. Key duties and responsibilities Main responsibilities In line with our income generation strategy: Lead on the strategic planning and implementation of income generation activities to help build sustainability of The Carers Centre and its services for 19,600 unpaid carers across Bath and North East Somerset. Develop and implement a stewardship programme for donors and funders building support and securing new income for The Carers Centre. Work collaboratively with colleagues to help deliver The Carers Centre vision for carers. Income generation Design and deliver a diverse income generation plan to support philanthropy and fundraising in line with The Carers Centre Strategic Plan. Co-produce annual philanthropy and fundraising targets and take the lead responsibility to instigate and co-ordinate the activity that will achieve them. Build long-lasting relationships with key local philanthropists, donors, and funders. Work proactively with colleagues to research, identify and scope a portfolio of compelling projects and proposals that will appeal to donors and funders. Work closely with communication colleagues to develop appropriate communications campaigns and activities for different supporter groups. Contribute towards the charity s communications and marketing strategy ensuring fundraising is embedded. Develop, maintain, and implement relevant policies and procedures in line with our growth plans. Line management Provide effective line management and support to direct reports to help them maximise their potential and effectiveness. Ensure line reports consider their own health and wellbeing. General Uphold and embed our values and behavioural competencies. Ensure you and your reports: Uphold and embed our values and behavioural competencies in your work Deliver against the agreed workplan. Adhere to the Carers Charter. Work within The Carers Centre s policy framework. Ensure that you adopt good practice within the Carers Trust network. Take responsibility for ensuring communications are in line with GDPR and The Fundraising Regulator guidelines. Encourage carers to provide feedback on The Carers Centre services and to become actively involved in shaping future delivery. Work with the Carbon Champion, the Senior Leadership Team and small working group of colleagues to look for ways to reduce carbon footprint across the organisation, make cost savings on energy usage and achieve targets throughout the Carbon Footprint project Support the Carbon Champion by implementing environmentally friendly practices to help reduce our carbon footprint.
Sep 10, 2025
Full time
The role The Development Manager (Philanthropy and Fundraising) position marks an exciting new chapter at The Carers' Centre. In this pivotal role, you will lead income generation efforts for our forward-thinking local charity. You will be responsible for identifying new sources of unrestricted income, strengthening existing income streams, and building strong relationships with both new and established supporters. Success in this role will be evaluated based on mutually agreed Key Performance Indicators (KPI s) such as campaign engagement, donor retention and income growth. We are seeking a visionary strategist who thrives on collaboration and is committed to helping to secure the long-term sustainability of The Carers' Centre, ensuring a brighter future for unpaid carers. As the Development Manager, you will be responsible for cultivating impactful donor relationships and building a dynamic fundraising team to drive increased donor retention and income for the charity. About you You will play a key role in the financial sustainability of the organisation, helping to shape the future of support for unpaid carers in BaNES. With a proven record in philanthropy and at least one other income generation activity, alongside effective management skills you ll have the knack for crafting compelling results driven proposals that resonate with donors and funders alike. Your prowess as a skilled communicator allows you to expertly forge tailored relationships with a diverse array of stakeholders, whether in the digital platforms or face to face encounters. As an expert in organisation, you possess the capability to conceive and deliver productive income generation strategies with finesse. Your understanding of fundraising legislation equips you with the knowledge needed to navigate the intricacies of this field. In short, you're the dynamo we need to help drive our mission forward. About us The Carers Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most. We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references. We are committed to providing services that embrace diversity and promote equality of opportunity. Why join us? Our small but passionate team thrives on collaboration, open communication, and celebrating impact together. We re all in this to make the world a little better. We want our employees to have more control over their work/life balance, that s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home. With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families. As a small but powerful local charity, we rely on digital innovation. You ll use tools such as CRM systems, collaborative tools, email marketing platforms and social media analytics to engage donors and drive campaign effectiveness in partnership with the comms team. As well as all this, you will receive a 5% pension contribution, generous sickness pay, 25 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years. We welcome applications from all backgrounds and communities. We are committed to building a diverse team that reflects the people we serve. Key duties and responsibilities Main responsibilities In line with our income generation strategy: Lead on the strategic planning and implementation of income generation activities to help build sustainability of The Carers Centre and its services for 19,600 unpaid carers across Bath and North East Somerset. Develop and implement a stewardship programme for donors and funders building support and securing new income for The Carers Centre. Work collaboratively with colleagues to help deliver The Carers Centre vision for carers. Income generation Design and deliver a diverse income generation plan to support philanthropy and fundraising in line with The Carers Centre Strategic Plan. Co-produce annual philanthropy and fundraising targets and take the lead responsibility to instigate and co-ordinate the activity that will achieve them. Build long-lasting relationships with key local philanthropists, donors, and funders. Work proactively with colleagues to research, identify and scope a portfolio of compelling projects and proposals that will appeal to donors and funders. Work closely with communication colleagues to develop appropriate communications campaigns and activities for different supporter groups. Contribute towards the charity s communications and marketing strategy ensuring fundraising is embedded. Develop, maintain, and implement relevant policies and procedures in line with our growth plans. Line management Provide effective line management and support to direct reports to help them maximise their potential and effectiveness. Ensure line reports consider their own health and wellbeing. General Uphold and embed our values and behavioural competencies. Ensure you and your reports: Uphold and embed our values and behavioural competencies in your work Deliver against the agreed workplan. Adhere to the Carers Charter. Work within The Carers Centre s policy framework. Ensure that you adopt good practice within the Carers Trust network. Take responsibility for ensuring communications are in line with GDPR and The Fundraising Regulator guidelines. Encourage carers to provide feedback on The Carers Centre services and to become actively involved in shaping future delivery. Work with the Carbon Champion, the Senior Leadership Team and small working group of colleagues to look for ways to reduce carbon footprint across the organisation, make cost savings on energy usage and achieve targets throughout the Carbon Footprint project Support the Carbon Champion by implementing environmentally friendly practices to help reduce our carbon footprint.
Recruitment Consultant Civil Infrastructure Solihull Location: Solihull, West Midlands Salary: Competitive + Commission + Benefits Type: Full-Time, Permanent Are you a driven and people-focused professional with a passion for recruitment and infrastructure? Join our dynamic team supplying skilled labour to some of the UK s most exciting civil engineering projects. About Us We are a leading labour supply company specialising in civil infrastructure, partnering with top-tier contractors across the Midlands. From highways and utilities to rail and groundworks, we provide the workforce that keeps the UK moving. The Role As a Recruitment Consultant, you ll play a key role in sourcing, placing, and managing skilled operatives across multiple infrastructure projects. You ll work closely with clients and candidates to ensure the right people are in the right place at the right time. Key Responsibilities Build and maintain strong relationships with clients and site managers Source and screen candidates for roles in civil engineering and construction Manage the full recruitment cycle from job posting to placement Ensure compliance with all relevant legislation and safety standards Maintain accurate records and reporting using CRM systems What We re Looking For Experience in recruitment (construction or civil engineering preferred) Strong communication and organisational skills Ability to thrive in a fast-paced, target-driven environment Knowledge of the local labour market in Solihull and surrounding areas Full UK driving licence (preferred) What We Offer Competitive base salary with uncapped commission Career development and training opportunities Supportive team environment Company phone and laptop On-site parking and flexible working options
Sep 10, 2025
Full time
Recruitment Consultant Civil Infrastructure Solihull Location: Solihull, West Midlands Salary: Competitive + Commission + Benefits Type: Full-Time, Permanent Are you a driven and people-focused professional with a passion for recruitment and infrastructure? Join our dynamic team supplying skilled labour to some of the UK s most exciting civil engineering projects. About Us We are a leading labour supply company specialising in civil infrastructure, partnering with top-tier contractors across the Midlands. From highways and utilities to rail and groundworks, we provide the workforce that keeps the UK moving. The Role As a Recruitment Consultant, you ll play a key role in sourcing, placing, and managing skilled operatives across multiple infrastructure projects. You ll work closely with clients and candidates to ensure the right people are in the right place at the right time. Key Responsibilities Build and maintain strong relationships with clients and site managers Source and screen candidates for roles in civil engineering and construction Manage the full recruitment cycle from job posting to placement Ensure compliance with all relevant legislation and safety standards Maintain accurate records and reporting using CRM systems What We re Looking For Experience in recruitment (construction or civil engineering preferred) Strong communication and organisational skills Ability to thrive in a fast-paced, target-driven environment Knowledge of the local labour market in Solihull and surrounding areas Full UK driving licence (preferred) What We Offer Competitive base salary with uncapped commission Career development and training opportunities Supportive team environment Company phone and laptop On-site parking and flexible working options
Job Description: This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities. In this new role, you will play a pivotal part in developing the charity s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value. Key Responsibilities: CRM Strategy & Execution : Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty. Platform Management : Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms Customer Segmentation : Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts. Campaign Management : Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation. Automation : Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity. Data Analysis & Reporting : Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders. Collaboration : Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences. Compliance : Ensure CRM practices comply with data privacy regulations
Sep 10, 2025
Full time
Job Description: This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities. In this new role, you will play a pivotal part in developing the charity s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value. Key Responsibilities: CRM Strategy & Execution : Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty. Platform Management : Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms Customer Segmentation : Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts. Campaign Management : Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation. Automation : Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity. Data Analysis & Reporting : Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders. Collaboration : Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences. Compliance : Ensure CRM practices comply with data privacy regulations
Business Development Project Co-ordinator (18-month FTC) Location : Shaw House, 27 West Way, Oxford, OX2 0QH Salary: £32,000 Hours: 35 Contract Type: Fixed Term Contract RABI is the farmers charity RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life. At the heart of RABI's mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity's professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI's wrap-around support services continue to evolve, reaching more people year on year. RABI is on a journey to help shape a future farmers deserve. Key Purpose: The Business Development team leads and co-ordinates pilot service projects for RABI. This role would include supporting the Business Development Team in the planning and management of a major new pilot project. The role will involve an element of cross departmental working, to ensure both the smooth running of the project, but also the development of it to ensure it reaches its full potential. Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role. Key Responsibilities: Assist the Project Manager in planning, scheduling, and tracking project activities and milestones. Maintain and update detailed project documentation, including risk logs, Gantt charts, and status reports. Coordinate and minute project meetings, circulate actions, and follow up with stakeholders Support the development and submission of internal and external progress reports. Stakeholder & Team Support Liaise with internal teams, external partners, and suppliers to support timely delivery of tasks. Maintain strong, professional communication with all stakeholders, ensuring alignment with project goals. Organise events, workshops, or training sessions as required. Monitoring & Evaluation Support data collection and performance monitoring in collaboration with the project team. Assist in capturing lessons learned, project reviews, and evaluation activities. Be an ambassador for Business Development internally within RABI and with external organisations. Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment. Undertake any other responsibilities commensurate with the post which management representatives may require. Person Specification: Essential High computer literacy and technical skills including the use of Microsoft 365 programmes, databases and CRM systems. Preparing data and samples to support with Departmental and Organisational reporting. Good ability to manage feedback and data reporting skills. Excellent communication skills and ability to understand and translate complex information to a variety of audiences. The ability to work with people at all levels with tact and diplomacy. Excellent organisation skills and the ability to manage own workload and priorities. Affinity with the goals and objectives of RABI. Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice. Desirable Farming background or knowledge of the farming community environment. This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline. Benefits Enrolment to Nest on commencement of employment and then opportunity to join RABI's group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. Life assurance from day one. Access to our Employee Assistance Programme. RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities. REF-223742
Sep 10, 2025
Full time
Business Development Project Co-ordinator (18-month FTC) Location : Shaw House, 27 West Way, Oxford, OX2 0QH Salary: £32,000 Hours: 35 Contract Type: Fixed Term Contract RABI is the farmers charity RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life. At the heart of RABI's mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity's professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI's wrap-around support services continue to evolve, reaching more people year on year. RABI is on a journey to help shape a future farmers deserve. Key Purpose: The Business Development team leads and co-ordinates pilot service projects for RABI. This role would include supporting the Business Development Team in the planning and management of a major new pilot project. The role will involve an element of cross departmental working, to ensure both the smooth running of the project, but also the development of it to ensure it reaches its full potential. Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role. Key Responsibilities: Assist the Project Manager in planning, scheduling, and tracking project activities and milestones. Maintain and update detailed project documentation, including risk logs, Gantt charts, and status reports. Coordinate and minute project meetings, circulate actions, and follow up with stakeholders Support the development and submission of internal and external progress reports. Stakeholder & Team Support Liaise with internal teams, external partners, and suppliers to support timely delivery of tasks. Maintain strong, professional communication with all stakeholders, ensuring alignment with project goals. Organise events, workshops, or training sessions as required. Monitoring & Evaluation Support data collection and performance monitoring in collaboration with the project team. Assist in capturing lessons learned, project reviews, and evaluation activities. Be an ambassador for Business Development internally within RABI and with external organisations. Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment. Undertake any other responsibilities commensurate with the post which management representatives may require. Person Specification: Essential High computer literacy and technical skills including the use of Microsoft 365 programmes, databases and CRM systems. Preparing data and samples to support with Departmental and Organisational reporting. Good ability to manage feedback and data reporting skills. Excellent communication skills and ability to understand and translate complex information to a variety of audiences. The ability to work with people at all levels with tact and diplomacy. Excellent organisation skills and the ability to manage own workload and priorities. Affinity with the goals and objectives of RABI. Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice. Desirable Farming background or knowledge of the farming community environment. This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline. Benefits Enrolment to Nest on commencement of employment and then opportunity to join RABI's group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. Life assurance from day one. Access to our Employee Assistance Programme. RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities. REF-223742
About us Hastings Contemporary is a bold, independent arts charity in the heart of Hastings Old Town. We bring inspiring art to our coastal community with an ambitious programme of exhibitions and events. We welcome everybody and aim to enrich lives by offering new experiences, supporting creativity and skills development, preserving heritage and helping our town to thrive. With a programme anchored in ocean futures and sustainability, our exhibitions, projects and partnerships bring together artists, scientists, and communities to explore new creative frontiers all within an award-winning building on the town s historic fishing beach. About the role We are seeking a highly organised and professional Development and Events Manager to join our small team and play a pivotal role in shaping our future. The role will develop and grow our newly launched 1066 Club and strengthen our existing Membership programme, while working closely with the Head of Development to raise vital income that sustains our artistic and community programmes. This role is an excellent opportunity for someone ready to take the next step in their fundraising career within an organisation embarking on an exciting period of transformation. Key responsibilities include Manage membership and supporter schemes including administration, renewals, upgrades, CRM records, Gift Aid, payments, and mailings Build strong relationships with supporters, providing excellent customer service and personalised communications Develop and deliver strategies to grow membership and 1066 Club and increase income Create engaging content for newsletters, social media, website and PR to promote membership and supporter schemes Champion membership across the gallery, training Visitor Services staff to promote sign-ups and donations Plan and deliver member and supporter events, including exhibition openings Manage venue hire bookings Monitor and analyse membership and donation data, producing reports to inform strategy and track performance Manage data submissions for funder reporting and contribute to CRM and digital development projects Support trust and foundation fundraising through research, applications, and reporting Essential skills and knowledge Proven fundraising and membership experience Strong event planning and delivery skills Excellent communication and networking abilities Highly organised with strong IT and CRM skills Resilient, motivated and client-focused Passionate about the arts and Hastings Contemporary Benefits Complimentary tickets to share with friends and family, along with discounts in our shop and café Free entry to selected cultural organisations across Sussex and London Annual Leave - you will receive 25 days annual leave per year plus public holidays Sick pay Pension 50/50 stakeholder pension up to a max of 4% Access to our Employee Assistance Programme including fully funded 1:1 counselling service Salary: Circa £30K per annum, depending on experience Hours: Full time, Monday to Friday, with occasional weekend and evening work for which TOIL (time off in lieu) will be given. Closing date: Monday 29 September, 9am Interview date: w/c 6 October To apply: Please download the Job Pack (attached to this listing) and to apply please send a CV, covering letter (no more than two sides of A4), demonstrating how you meet the essential criteria outlined in the job specification. We are particularly interested in applications from people from backgrounds which are underrepresented in the museums and galleries sector, including people from low-income backgrounds, people with disabilities and people from Black, Asian and ethnically diverse backgrounds. If you need assistance to complete your application, for example due to a disability, or if you would like to discuss the role or have questions, please contact us.
Sep 10, 2025
Full time
About us Hastings Contemporary is a bold, independent arts charity in the heart of Hastings Old Town. We bring inspiring art to our coastal community with an ambitious programme of exhibitions and events. We welcome everybody and aim to enrich lives by offering new experiences, supporting creativity and skills development, preserving heritage and helping our town to thrive. With a programme anchored in ocean futures and sustainability, our exhibitions, projects and partnerships bring together artists, scientists, and communities to explore new creative frontiers all within an award-winning building on the town s historic fishing beach. About the role We are seeking a highly organised and professional Development and Events Manager to join our small team and play a pivotal role in shaping our future. The role will develop and grow our newly launched 1066 Club and strengthen our existing Membership programme, while working closely with the Head of Development to raise vital income that sustains our artistic and community programmes. This role is an excellent opportunity for someone ready to take the next step in their fundraising career within an organisation embarking on an exciting period of transformation. Key responsibilities include Manage membership and supporter schemes including administration, renewals, upgrades, CRM records, Gift Aid, payments, and mailings Build strong relationships with supporters, providing excellent customer service and personalised communications Develop and deliver strategies to grow membership and 1066 Club and increase income Create engaging content for newsletters, social media, website and PR to promote membership and supporter schemes Champion membership across the gallery, training Visitor Services staff to promote sign-ups and donations Plan and deliver member and supporter events, including exhibition openings Manage venue hire bookings Monitor and analyse membership and donation data, producing reports to inform strategy and track performance Manage data submissions for funder reporting and contribute to CRM and digital development projects Support trust and foundation fundraising through research, applications, and reporting Essential skills and knowledge Proven fundraising and membership experience Strong event planning and delivery skills Excellent communication and networking abilities Highly organised with strong IT and CRM skills Resilient, motivated and client-focused Passionate about the arts and Hastings Contemporary Benefits Complimentary tickets to share with friends and family, along with discounts in our shop and café Free entry to selected cultural organisations across Sussex and London Annual Leave - you will receive 25 days annual leave per year plus public holidays Sick pay Pension 50/50 stakeholder pension up to a max of 4% Access to our Employee Assistance Programme including fully funded 1:1 counselling service Salary: Circa £30K per annum, depending on experience Hours: Full time, Monday to Friday, with occasional weekend and evening work for which TOIL (time off in lieu) will be given. Closing date: Monday 29 September, 9am Interview date: w/c 6 October To apply: Please download the Job Pack (attached to this listing) and to apply please send a CV, covering letter (no more than two sides of A4), demonstrating how you meet the essential criteria outlined in the job specification. We are particularly interested in applications from people from backgrounds which are underrepresented in the museums and galleries sector, including people from low-income backgrounds, people with disabilities and people from Black, Asian and ethnically diverse backgrounds. If you need assistance to complete your application, for example due to a disability, or if you would like to discuss the role or have questions, please contact us.
Junior Account Manager Join a fun, supportive team and kickstart your career in account management. Location: Bromley, Kent (10 mins from Bromley South) Salary: £22,000 £28,000 (depending on experience) Pattern: Office Mon Thu, WFH Fri Employer: Cleverbox Cleverbox is a leading design agency with a proven 25-year track record working with over 1,200 schools and colleges across the UK and internationally. They re expanding quickly, and they re on the lookout for a bright, driven Junior Account Manager with a passion for design to support their senior team while developing their own client-facing skills. The ideal candidate will possess confidence, a bubbly personality, and a passion for providing a great customer experience. This is an exciting opportunity to thrive and grow within a trusted and established creative agency, with great growth potential and a reputation for success. Responsibilities Support Account Managers with client communications and management of projects Begin taking ownership of small client accounts and projects Monitor project timelines and ensure deliverables are met Join client meetings, prepare agendas and follow up on actions Draft proposals and client reports Collaborate with design and technical teams to ensure quality assurance Contribute ideas to improve client experience Manage, qualify and distribute incoming sales leads Update, clean and manage our CRM database Actively engage with our clients to upsell our services Skills & Qualities Educated to a minimum of A-Level or BTEC Standard Good interpersonal and communication skills confident on calls and video meetings A natural problem solver who enjoys learning new skills and is keen to take responsibility Excellent verbal and written English with great attention to detail A conscientious worker with a strong work ethic and a can-do attitude Comfortable with Google Workspace/Microsoft Office and CRM basics Organised, accurate, proactive and ready to work as part of a team Interest in design/digital and a career in account management Prior office experience in sales, marketing or an office environment would be a bonus Why join Cleverbox? Work in a creative, ambitious design agency with a fun, supportive culture Get hands-on training and grow your skills fast with guidance from experienced team members Great progression opportunities in technical support or project management Take part in regular team discussions and CPD opportunities A role where no two days are the same - you ll learn something new every day This is the perfect role if you re looking to start your career in a client-focused, creative environment that s both supportive and social. To apply: Send your CV and covering letter Timeline: Initial remote interviews will take place on: Tue 30th Sept 2025 Discover more about Cleverbox and the services they provide at their website Note: Due to high application volumes, only shortlisted candidates will be contacted. You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG.
Sep 10, 2025
Full time
Junior Account Manager Join a fun, supportive team and kickstart your career in account management. Location: Bromley, Kent (10 mins from Bromley South) Salary: £22,000 £28,000 (depending on experience) Pattern: Office Mon Thu, WFH Fri Employer: Cleverbox Cleverbox is a leading design agency with a proven 25-year track record working with over 1,200 schools and colleges across the UK and internationally. They re expanding quickly, and they re on the lookout for a bright, driven Junior Account Manager with a passion for design to support their senior team while developing their own client-facing skills. The ideal candidate will possess confidence, a bubbly personality, and a passion for providing a great customer experience. This is an exciting opportunity to thrive and grow within a trusted and established creative agency, with great growth potential and a reputation for success. Responsibilities Support Account Managers with client communications and management of projects Begin taking ownership of small client accounts and projects Monitor project timelines and ensure deliverables are met Join client meetings, prepare agendas and follow up on actions Draft proposals and client reports Collaborate with design and technical teams to ensure quality assurance Contribute ideas to improve client experience Manage, qualify and distribute incoming sales leads Update, clean and manage our CRM database Actively engage with our clients to upsell our services Skills & Qualities Educated to a minimum of A-Level or BTEC Standard Good interpersonal and communication skills confident on calls and video meetings A natural problem solver who enjoys learning new skills and is keen to take responsibility Excellent verbal and written English with great attention to detail A conscientious worker with a strong work ethic and a can-do attitude Comfortable with Google Workspace/Microsoft Office and CRM basics Organised, accurate, proactive and ready to work as part of a team Interest in design/digital and a career in account management Prior office experience in sales, marketing or an office environment would be a bonus Why join Cleverbox? Work in a creative, ambitious design agency with a fun, supportive culture Get hands-on training and grow your skills fast with guidance from experienced team members Great progression opportunities in technical support or project management Take part in regular team discussions and CPD opportunities A role where no two days are the same - you ll learn something new every day This is the perfect role if you re looking to start your career in a client-focused, creative environment that s both supportive and social. To apply: Send your CV and covering letter Timeline: Initial remote interviews will take place on: Tue 30th Sept 2025 Discover more about Cleverbox and the services they provide at their website Note: Due to high application volumes, only shortlisted candidates will be contacted. You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG.
Are you an experienced project manager with a passion for bringing people together, shaping industry conversations, and driving meaningful change? My client, the UK s leading community connecting the entire payments ecosystem is seeking a Project Manager to lead four of our flagship industry working groups. Reporting directly to the Head of Projects, you will be responsible for designing, coordinating, and delivering a portfolio of high-profile outputs and content - including whitepapers, reports, workshops, podcasts, and events. These working groups unite senior stakeholders from banks, fintechs, regulators, and policymakers to tackle the most pressing issues in payments, from financial inclusion and cross-border payments to innovation, regulation, and ESG. This is your opportunity to play a pivotal role in shaping the future of one of the world s fastest-evolving industries. To be considered for this role you will need to have A demonstrated ability in writing, content creation, or content programme planning. A track record of delivering impactful reports, podcasts, or events. Proven experience in project management, stakeholder engagement, or association/working group management. Strong organisational and prioritisation skills with exceptional attention to detail. Excellent communication and facilitation skills confident leading meetings and engaging senior stakeholders. Proficiency in CRM tools (e.g., Hubspot) with strong reporting skills. Knowledge of, or strong interest in, the payments industry and its key challenges (e.g., regulation, digital currencies, open banking, financial crime). Any knowledge or experience of working within a membership organisation or society would be richly welcomed as would any experience within financial services, fintech, or a policy-driven environment. This is a unique role offering direct access to industry leaders, regulators, and decision-makers, making it an ideal opportunity for someone who thrives on collaboration, content creation, and thought leadership. While deep technical expertise in payments is not essential, an understanding of the payments landscape and its challenges will help you hit the ground running. You will be managing multiple projects simultaneously, delivering on time and to budget and will also be responsible for Leading the strategy and delivery of four industry working groups. Building strong relationships with senior stakeholders, regulators, and industry bodies. Shaping agendas, facilitate discussions, and drive collaborative, actionable outcomes. Delivering high-quality content such as whitepapers, reports, podcasts, and events, whilst collaborating with marketing to amplify reach and position content as industry-leading. Working cross-functionally to maximise impact and revenue opportunities. Tracking performance, report outcomes, and identify opportunities to grow influence. Supporting administration including website updates, database management, and output tracking. This a Hybrid role where you will be rewarded with a competitive salary, 25 days holiday and many other benefits that include Medicash healthcare plan Private pension scheme Training & development budget Team socials, events, and networking opportunities with industry leaders If you re ready to be at the heart of one of the most dynamic industries in the world, we d love to hear from you.
Sep 10, 2025
Full time
Are you an experienced project manager with a passion for bringing people together, shaping industry conversations, and driving meaningful change? My client, the UK s leading community connecting the entire payments ecosystem is seeking a Project Manager to lead four of our flagship industry working groups. Reporting directly to the Head of Projects, you will be responsible for designing, coordinating, and delivering a portfolio of high-profile outputs and content - including whitepapers, reports, workshops, podcasts, and events. These working groups unite senior stakeholders from banks, fintechs, regulators, and policymakers to tackle the most pressing issues in payments, from financial inclusion and cross-border payments to innovation, regulation, and ESG. This is your opportunity to play a pivotal role in shaping the future of one of the world s fastest-evolving industries. To be considered for this role you will need to have A demonstrated ability in writing, content creation, or content programme planning. A track record of delivering impactful reports, podcasts, or events. Proven experience in project management, stakeholder engagement, or association/working group management. Strong organisational and prioritisation skills with exceptional attention to detail. Excellent communication and facilitation skills confident leading meetings and engaging senior stakeholders. Proficiency in CRM tools (e.g., Hubspot) with strong reporting skills. Knowledge of, or strong interest in, the payments industry and its key challenges (e.g., regulation, digital currencies, open banking, financial crime). Any knowledge or experience of working within a membership organisation or society would be richly welcomed as would any experience within financial services, fintech, or a policy-driven environment. This is a unique role offering direct access to industry leaders, regulators, and decision-makers, making it an ideal opportunity for someone who thrives on collaboration, content creation, and thought leadership. While deep technical expertise in payments is not essential, an understanding of the payments landscape and its challenges will help you hit the ground running. You will be managing multiple projects simultaneously, delivering on time and to budget and will also be responsible for Leading the strategy and delivery of four industry working groups. Building strong relationships with senior stakeholders, regulators, and industry bodies. Shaping agendas, facilitate discussions, and drive collaborative, actionable outcomes. Delivering high-quality content such as whitepapers, reports, podcasts, and events, whilst collaborating with marketing to amplify reach and position content as industry-leading. Working cross-functionally to maximise impact and revenue opportunities. Tracking performance, report outcomes, and identify opportunities to grow influence. Supporting administration including website updates, database management, and output tracking. This a Hybrid role where you will be rewarded with a competitive salary, 25 days holiday and many other benefits that include Medicash healthcare plan Private pension scheme Training & development budget Team socials, events, and networking opportunities with industry leaders If you re ready to be at the heart of one of the most dynamic industries in the world, we d love to hear from you.
