Metering Data Analyst

My client is a fast growing service provider based in the Bury area. Since their inception in 2001, the team have put all their energy into providing a top rate service across the UK. They encourage everyone in the business to share their ideas, successes and challenges to help achieve a common goal. The culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed.

Reporting to the team leader, the Metering role is manage clients who have meters, Stakeholders and managers to ensure that service is upheald to the best of the businesses ability. The role includes industry process and project management of metering services or query management. Training will be given for this but a background in scheduling, energy or meters would be great in this role

The role also includes contacting either customers, suppliers or third parties in order to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.

Day to Day duties will include:

• The management of all Meter/Automatic Meter Reader (AMR) installations, exchanges, removal or asset update data flows ensuring all data sources are aligned and maintained
• Sourcing MAM details and updating all relevant systems and ensuring all appointments and de-appointments are correct
• Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner
• To manage and remedy industry meter reading rejections
• Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
• To support the business with its AMR and Smart meter roll out strategy
• To request, remove or re-synchronize AMR devices with metering agencies within agreed SLAs
• Ensure meter readings are obtained and submitted to the industry within a specified timeframe
• Process industry file flows that update relevant meter points so that the supply point data held is accurate both at industry and supplier level to allow accurate billing
• Maintain and develop high levels of customer services to support to operational and sales functions
• Providing regular and adhoc reports

The right candidate for the role will have:

• Good verbal and written communication skills
• Strong organisational skills
• Able to prioritise within a busy challenging environment
• Excellent attention to detail and a high level of accuracy in all areas of work
• The initiative to propose solutions, to take action independently and have the confidence to effectively challenge the status quo
• Flexible approach to work with a willingness to be involved in other areas of the business as required
• Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties

In return this role will offer development and progression for the right person