The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventions Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
Sep 14, 2025
Full time
The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventions Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
Job Description Job Title: Manufacturing Engineer - Adhesive bonding/Composite Surface Protection System Working Pattern: Full time (Standard 37hr/wk) Working location: Bristol/Hybrid (4 days on site + 1 Remote) Rolls-Royce are currently developing manufacturing methods, processes and materials for their composite fan blades and fan containment casings. We are currently going through an exciting phase of growth as we deliver composite components and manufacturing programmes across a range of products, including UltraFan Engine demonstrator programme. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. The Composite Technology Facility (CTF) is part of our Engineering, Technology and Safety business. There is an excellent opportunity for a Manufacturing Engineer to work within our business and within the UltraFan Integrated Project Team. This work will involve the development of the hardware for a range of components and engine architectures. The role will be based in CTF Bristol on the Filton site and visits to our offsite facility. It will involve working closely with other parts of the business including Rolls-Royce Derby, external suppliers and the National Composites Centre (NCC). We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. This roll will give the chosen applicant an opportunity to develop within Rolls-Royce manufacturing team and enable them to influence the creation and delivery of the next generation composite fan system. The successful candidate will manage packages of work within the CTF and be responsible for delivering results across a cross-functional team from Design Engineers, Technical specialist through to Operations and Quality. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing With this attractive opportunity you will get a chance to: Deliver and develop surface protection systems as well as adhesive bonding techniques for a range of components from fan blades to structures providing a capable method to the operation team in the facility. Ensure the preforming process techniques meet our customer's requirements for Safety, Quality, Cost, Delivery and Lead time. Develop the Technical Package (Equipment Specification, TI's, PFMEAs, Tooling, Equipment and HSE documentation) to define the manufacturing process and control it effectively. Identify opportunities for new or improved process using statistical process control (Ppk and Cpk) to meet current or future requirements whilst sharing best practice across the community. Drive the composite process to Zero Defects through cost and quality waterfalls, owning the technology plan and strategy as we head toward industrialising the UltraFan system. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need: Engineering or relevant discipline degree, HND or HNC with Manufacturing Engineering experience. Knowledge of adhesive bonding, surface preparation, composite SPS, their assembly and curing using ovens and autoclaves as well as corresponding design of tooling for these processes. Understanding of technology readiness levels (TRL) (or similar processes such as MCRL) and driving processes to maturity Understanding of the manufacturing engineering toolset to improve processes in our route to zero defects. Experience working to aerospace management systems and following process controls. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce Job Category Manufacturing Engineering Posting Date 10 Sept 2025; 00:09 Posting End Date 23 Sept 2025PandoLogic.
Sep 14, 2025
Full time
Job Description Job Title: Manufacturing Engineer - Adhesive bonding/Composite Surface Protection System Working Pattern: Full time (Standard 37hr/wk) Working location: Bristol/Hybrid (4 days on site + 1 Remote) Rolls-Royce are currently developing manufacturing methods, processes and materials for their composite fan blades and fan containment casings. We are currently going through an exciting phase of growth as we deliver composite components and manufacturing programmes across a range of products, including UltraFan Engine demonstrator programme. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. The Composite Technology Facility (CTF) is part of our Engineering, Technology and Safety business. There is an excellent opportunity for a Manufacturing Engineer to work within our business and within the UltraFan Integrated Project Team. This work will involve the development of the hardware for a range of components and engine architectures. The role will be based in CTF Bristol on the Filton site and visits to our offsite facility. It will involve working closely with other parts of the business including Rolls-Royce Derby, external suppliers and the National Composites Centre (NCC). We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. This roll will give the chosen applicant an opportunity to develop within Rolls-Royce manufacturing team and enable them to influence the creation and delivery of the next generation composite fan system. The successful candidate will manage packages of work within the CTF and be responsible for delivering results across a cross-functional team from Design Engineers, Technical specialist through to Operations and Quality. What we offer We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing With this attractive opportunity you will get a chance to: Deliver and develop surface protection systems as well as adhesive bonding techniques for a range of components from fan blades to structures providing a capable method to the operation team in the facility. Ensure the preforming process techniques meet our customer's requirements for Safety, Quality, Cost, Delivery and Lead time. Develop the Technical Package (Equipment Specification, TI's, PFMEAs, Tooling, Equipment and HSE documentation) to define the manufacturing process and control it effectively. Identify opportunities for new or improved process using statistical process control (Ppk and Cpk) to meet current or future requirements whilst sharing best practice across the community. Drive the composite process to Zero Defects through cost and quality waterfalls, owning the technology plan and strategy as we head toward industrialising the UltraFan system. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. To be successful in this role you will need: Engineering or relevant discipline degree, HND or HNC with Manufacturing Engineering experience. Knowledge of adhesive bonding, surface preparation, composite SPS, their assembly and curing using ovens and autoclaves as well as corresponding design of tooling for these processes. Understanding of technology readiness levels (TRL) (or similar processes such as MCRL) and driving processes to maturity Understanding of the manufacturing engineering toolset to improve processes in our route to zero defects. Experience working to aerospace management systems and following process controls. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce Job Category Manufacturing Engineering Posting Date 10 Sept 2025; 00:09 Posting End Date 23 Sept 2025PandoLogic.
The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventions Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
Sep 14, 2025
Full time
The Customer Experience & Marketing team have an exciting opportunity for two Sales and Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London, and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. , Your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Demonstrable growth in commercial success as a result of learning interventions Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions. Complete training needs analysis to identify gaps & propose programmes driving commercial performance Work to provide a suite of training materials aligned to Learning and Development and Barchester brand tone of voice Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services
About the role As a qualified Dispensing Optician, you will be providing a high level of customer care and expert advice to make a real difference to our customers and keep them coming back. You will work in one of our stores, reporting to the Store Manager. Responsibilities include: • Providing clinical support in store for regulated dispensing • Inspiring your Optical team by sharing your knowledge to offer the very best service. • Listening to the needs of customers and offer expertise and advice. • Helping our customers to choose the correct eyewear and offer guidance to ensure our customers receive the best product suited to their needs. • Supporting the team to deliver an efficient model day and operational processes to ensure that the business trades legally. • Providing expert knowledge for patients with more specialist requirements. What you'll need to have: • Registered with the General Optical Council (GOC) • Passion for your own learning and development, completing all CPD training as part of the GOC requirement. It would be great if you also have: • Ability to embrace new technology Our benefits: • Boots Retirement Savings Plan • Discretionary annual bonus • Generous employee discounts • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next After submitting your application online, it will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Sep 14, 2025
Full time
About the role As a qualified Dispensing Optician, you will be providing a high level of customer care and expert advice to make a real difference to our customers and keep them coming back. You will work in one of our stores, reporting to the Store Manager. Responsibilities include: • Providing clinical support in store for regulated dispensing • Inspiring your Optical team by sharing your knowledge to offer the very best service. • Listening to the needs of customers and offer expertise and advice. • Helping our customers to choose the correct eyewear and offer guidance to ensure our customers receive the best product suited to their needs. • Supporting the team to deliver an efficient model day and operational processes to ensure that the business trades legally. • Providing expert knowledge for patients with more specialist requirements. What you'll need to have: • Registered with the General Optical Council (GOC) • Passion for your own learning and development, completing all CPD training as part of the GOC requirement. It would be great if you also have: • Ability to embrace new technology Our benefits: • Boots Retirement Savings Plan • Discretionary annual bonus • Generous employee discounts • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next After submitting your application online, it will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Join a Growing Team as an Installation & Maintenance Assistant Worcester Are you skilled with your hands and confident using tools? Do you want a career where every day is hands-on, challenging, and rewarding? Our client, a leading specialist in cold room installation, servicing, and maintenance, is expanding, and they re looking for a practical, motivated Installation & Maintenance Assistant to join their Worcester-based team on a full-time, permanent basis. This role involves UK travel with the team, offering variety and real career progression. Why this role is perfect for you: You love working with tools and solving problems on-site Have experience of using tools, hand tools or machines. You want a permanent position with a company that values your skills You re ready to learn, grow, and take on new challenges What you ll bring: A valid CSCS Green Card A clean UK driving licence Strong hands-on, practical skills and a willingness to learn Excellent teamwork and communication A flexible, can-do attitude to tackle varied tasks What you ll be doing: Assisting with the installation of cold rooms using basic tools and hand tools. Engaging with customers on-site in a professional manner Keeping tools and equipment in good order and work areas tidy Collaborating with the team and assisting with other tasks as needed What s on offer: Starting salary of £14.50ph + overtime at time and a half Holiday entitlement and pension scheme Tools and phone provided Opportunities for training and career development If you re practical, motivated, and ready to take the next step in your career, this is your chance to join a respected industry leader and grow with them. Apply now this opportunity won t wait! COM1
Sep 14, 2025
Full time
Join a Growing Team as an Installation & Maintenance Assistant Worcester Are you skilled with your hands and confident using tools? Do you want a career where every day is hands-on, challenging, and rewarding? Our client, a leading specialist in cold room installation, servicing, and maintenance, is expanding, and they re looking for a practical, motivated Installation & Maintenance Assistant to join their Worcester-based team on a full-time, permanent basis. This role involves UK travel with the team, offering variety and real career progression. Why this role is perfect for you: You love working with tools and solving problems on-site Have experience of using tools, hand tools or machines. You want a permanent position with a company that values your skills You re ready to learn, grow, and take on new challenges What you ll bring: A valid CSCS Green Card A clean UK driving licence Strong hands-on, practical skills and a willingness to learn Excellent teamwork and communication A flexible, can-do attitude to tackle varied tasks What you ll be doing: Assisting with the installation of cold rooms using basic tools and hand tools. Engaging with customers on-site in a professional manner Keeping tools and equipment in good order and work areas tidy Collaborating with the team and assisting with other tasks as needed What s on offer: Starting salary of £14.50ph + overtime at time and a half Holiday entitlement and pension scheme Tools and phone provided Opportunities for training and career development If you re practical, motivated, and ready to take the next step in your career, this is your chance to join a respected industry leader and grow with them. Apply now this opportunity won t wait! COM1
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Sep 14, 2025
Full time
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
About the role As a qualified Dispensing Optician, you will be providing a high level of customer care and expert advice to make a real difference to our customers and keep them coming back. You will work in one of our stores, reporting to the Store Manager. Responsibilities include: • Providing clinical support in store for regulated dispensing • Inspiring your Optical team by sharing your knowledge to offer the very best service. • Listening to the needs of customers and offer expertise and advice. • Helping our customers to choose the correct eyewear and offer guidance to ensure our customers receive the best product suited to their needs. • Supporting the team to deliver an efficient model day and operational processes to ensure that the business trades legally. • Providing expert knowledge for patients with more specialist requirements. What you'll need to have: • Registered with the General Optical Council (GOC) • Passion for your own learning and development, completing all CPD training as part of the GOC requirement. It would be great if you also have: • Ability to embrace new technology Our benefits: • Boots Retirement Savings Plan • Discretionary annual bonus • Generous employee discounts • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next After submitting your application online, it will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Sep 14, 2025
Full time
About the role As a qualified Dispensing Optician, you will be providing a high level of customer care and expert advice to make a real difference to our customers and keep them coming back. You will work in one of our stores, reporting to the Store Manager. Responsibilities include: • Providing clinical support in store for regulated dispensing • Inspiring your Optical team by sharing your knowledge to offer the very best service. • Listening to the needs of customers and offer expertise and advice. • Helping our customers to choose the correct eyewear and offer guidance to ensure our customers receive the best product suited to their needs. • Supporting the team to deliver an efficient model day and operational processes to ensure that the business trades legally. • Providing expert knowledge for patients with more specialist requirements. What you'll need to have: • Registered with the General Optical Council (GOC) • Passion for your own learning and development, completing all CPD training as part of the GOC requirement. It would be great if you also have: • Ability to embrace new technology Our benefits: • Boots Retirement Savings Plan • Discretionary annual bonus • Generous employee discounts • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's next After submitting your application online, it will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Hays Accounts and Finance
Peterborough, Cambridgeshire
Your new company Hays Accountancy & Finance are pleased to be working exclusively with this innovative business based in Peterborough to recruit a Credit Controller. Your new role You'll report directly to the Head of Finance and your key responsibilities will include: Liaising with customers, ensuring timely payments. Issuing credit notes. Managing aged debt. Preparing reports. What you'll need to succeed Sales ledger/credit control experience. Excellent communication and problem-solving skills. Experience handling large volumes of data. What you'll get in return Salary up to 35k What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 14, 2025
Full time
Your new company Hays Accountancy & Finance are pleased to be working exclusively with this innovative business based in Peterborough to recruit a Credit Controller. Your new role You'll report directly to the Head of Finance and your key responsibilities will include: Liaising with customers, ensuring timely payments. Issuing credit notes. Managing aged debt. Preparing reports. What you'll need to succeed Sales ledger/credit control experience. Excellent communication and problem-solving skills. Experience handling large volumes of data. What you'll get in return Salary up to 35k What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Do you want to be part of a team that thrives on innovation and customer success? Are you passionate about technology and keen to grow your expertise in Microsoft solutions? Join our Microsoft Product & Services Team Sitting within the Microsoft Alliances department at Softcat, the Microsoft Product and Services Team are a group of subject matter experts, aligned to Softcat's technology proposition areas. The team is a customer-facing, technology focused resource available for our Microsoft Specialists and our Account Teams. A passion for customer service and a drive to be the first to understand new technology is at the heart of team. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Be the expert that drives Microsoft solution adoption As a Microsoft Product and Services Executive - Workspace, you'll be a subject matter expert in Microsoft solutions, able to quickly learn and clearly communicate complex topics. You'll support customer adoption by staying current with Microsoft programmes and services, maintaining certifications, and collaborating across teams to deliver value and drive growth. As a Microsoft Product & Services Executive, you'll be responsible for: Developing and maintaining expert knowledge of Microsoft Workspace products and services. Confidently articulating the value of Microsoft technologies to internal teams and customers. Supporting sales teams with tailored solutions, demos, and training aligned to customer needs. Achieving and maintaining relevant sales and technical certifications. Collaborating across departments to identify opportunities and drive customer success. We'd love you to have A proven ability to quickly learn and apply new technical knowledge. Strong relationship-building and communication skills across teams and customers. A proactive and collaborative approach to working with others. The drive to achieve relevant sales and technical certifications. Excellent attention to detail and the ability to prioritise tasks effectively. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days from the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Sep 14, 2025
Full time
Do you want to be part of a team that thrives on innovation and customer success? Are you passionate about technology and keen to grow your expertise in Microsoft solutions? Join our Microsoft Product & Services Team Sitting within the Microsoft Alliances department at Softcat, the Microsoft Product and Services Team are a group of subject matter experts, aligned to Softcat's technology proposition areas. The team is a customer-facing, technology focused resource available for our Microsoft Specialists and our Account Teams. A passion for customer service and a drive to be the first to understand new technology is at the heart of team. Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career. Be the expert that drives Microsoft solution adoption As a Microsoft Product and Services Executive - Workspace, you'll be a subject matter expert in Microsoft solutions, able to quickly learn and clearly communicate complex topics. You'll support customer adoption by staying current with Microsoft programmes and services, maintaining certifications, and collaborating across teams to deliver value and drive growth. As a Microsoft Product & Services Executive, you'll be responsible for: Developing and maintaining expert knowledge of Microsoft Workspace products and services. Confidently articulating the value of Microsoft technologies to internal teams and customers. Supporting sales teams with tailored solutions, demos, and training aligned to customer needs. Achieving and maintaining relevant sales and technical certifications. Collaborating across departments to identify opportunities and drive customer success. We'd love you to have A proven ability to quickly learn and apply new technical knowledge. Strong relationship-building and communication skills across teams and customers. A proactive and collaborative approach to working with others. The drive to achieve relevant sales and technical certifications. Excellent attention to detail and the ability to prioritise tasks effectively. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days from the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
Sep 14, 2025
Full time
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Sep 14, 2025
Full time
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction. As the Sales Manager, you will be responsible for supervising, supporting, and motivating the sales team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service. Responsibilities - Supervise, support, and motivate the sales office team to ensure high performance and engagement - Act as the main point of contact for key customer accounts, maintaining strong relationships - Assist the Head of Sales in managing and supporting the sales team's daily requirements - Monitor and improve response times to customer queries and orders - Provide guidance and support to team members on customer communication and problem-solving - Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service - Analyse current processes and recommend improvements to enhance team efficiency and service levels - Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management - Track customer interactions, ensuring the CRM system is regularly updated - Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training - Ensure customer service standards and company policies are upheld across all interactions Requirements - Experience in Sales Management or a Supervisory role - Proven experience in the building materials or construction industries - Excellent communication and interpersonal skills to build strong relationships with customers and internal teams - A strong customer-centric approach to problem-solving and ensuring customer satisfaction - Organised, detail-oriented, and able to work under pressure and meet deadlines - Flexible and open to change within a dynamic and fast-paced environment - Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms - Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills - A strong team player with strong Excel skills and good analytical skills Benefits include: - Competitive salary - Company bonus scheme - 25 days holiday plus bank holidays - Early finish on Fridays - Pension scheme At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Sep 14, 2025
Full time
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction. As the Sales Manager, you will be responsible for supervising, supporting, and motivating the sales team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service. Responsibilities - Supervise, support, and motivate the sales office team to ensure high performance and engagement - Act as the main point of contact for key customer accounts, maintaining strong relationships - Assist the Head of Sales in managing and supporting the sales team's daily requirements - Monitor and improve response times to customer queries and orders - Provide guidance and support to team members on customer communication and problem-solving - Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service - Analyse current processes and recommend improvements to enhance team efficiency and service levels - Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management - Track customer interactions, ensuring the CRM system is regularly updated - Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training - Ensure customer service standards and company policies are upheld across all interactions Requirements - Experience in Sales Management or a Supervisory role - Proven experience in the building materials or construction industries - Excellent communication and interpersonal skills to build strong relationships with customers and internal teams - A strong customer-centric approach to problem-solving and ensuring customer satisfaction - Organised, detail-oriented, and able to work under pressure and meet deadlines - Flexible and open to change within a dynamic and fast-paced environment - Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms - Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills - A strong team player with strong Excel skills and good analytical skills Benefits include: - Competitive salary - Company bonus scheme - 25 days holiday plus bank holidays - Early finish on Fridays - Pension scheme At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Laboratory Analyst Maidstone Monday Friday My client is looking for Laboratory Analyst to join their growing organisation. If you have previous experience within a laboratory environment and are looking for a new opportunity, then this could be the role for you! Duties include: Preparing and analysing samples in the lab Conducting vitamin and mineral analysis for product release Checking results, issuing reports, and investigating failures Maintaining safety records, equipment, and lab housekeeping Supporting method development, validation, and troubleshooting Collaborating on internal projects and customer P-tests Any other duties required The successful Laboratory Analyst will have / be: Previous experience working in a laboratory environment within the food/pharmaceutical industry. Experience within an R&D or QC department. Strong numeracy skills and attention to detail. Experience with HPLC (LC-MS, UPC2, or ICP a plus!) Science qualifications from A-levels or higher (or equivalent) If you believe you meet the above criteria, please apply for immediate consideration! This role is being handled by Bradley Briggs, Manufacturing, Engineering & Technical Specialist at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
Sep 14, 2025
Full time
Laboratory Analyst Maidstone Monday Friday My client is looking for Laboratory Analyst to join their growing organisation. If you have previous experience within a laboratory environment and are looking for a new opportunity, then this could be the role for you! Duties include: Preparing and analysing samples in the lab Conducting vitamin and mineral analysis for product release Checking results, issuing reports, and investigating failures Maintaining safety records, equipment, and lab housekeeping Supporting method development, validation, and troubleshooting Collaborating on internal projects and customer P-tests Any other duties required The successful Laboratory Analyst will have / be: Previous experience working in a laboratory environment within the food/pharmaceutical industry. Experience within an R&D or QC department. Strong numeracy skills and attention to detail. Experience with HPLC (LC-MS, UPC2, or ICP a plus!) Science qualifications from A-levels or higher (or equivalent) If you believe you meet the above criteria, please apply for immediate consideration! This role is being handled by Bradley Briggs, Manufacturing, Engineering & Technical Specialist at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
As an SAP Utilities Functional Consultant, you will bring expertise in process analysis, process and system design, systems development, configuration, testing, implementation, and training.You will support the SAP Product Teams in Retail and Group to guide delivery, ensure solutions and specifications meet our quality requirements, and ultimately deliver the technology roadmap to support digital transformation. In addition, you will work closely with the Business Stakeholders to limit the customisation only to those that are differentiating and adopt best practice processes in those that are not. What you'll be doing as a SAP Utilities Functional Consultant- Retail Responsible for coordinating with Product Owners and Business Process Owners to ensure alignment between processes and design Work closely with the Business process owners to promote continuous process improvement and provide training and upskilling Be hands-on for configuration and testing Provide specialist help during production incidents and triage Create and manage delivery artefacts Base location - Hybrid - Walnut Court, Swindon Working pattern - Monday to Friday, 36 hours What you should bring to the role To thrive in this role, the essential criteria you'll need are: Understand business requirements, provide solutions, functional specifications and configure the system accordingly Ability to create delivery artefacts, including process and design documentation Specialist in Billing - Master Data, Rate Structures, Budget Billing, Payment & Instalment Plans, Exception Management, Invoice Management Knowledge of the integration of Customer services with a CRM platform Understanding of Finance Contract Accounting (FI-CA) Configuration & Set Up of Business & Technical Master Data Knowledge of IDE and market flows with MOSL Extra qualities that would be a great fit for our team: Experienced in agile delivery Have S/4Hana upgrade experience Knowledge of ABAP Experience in Systems Integrations Knowledge of Utilities implementation in the UK water industry What's in it for you? Competitive salary from £60,000 to £70,000 per annum depending on experience Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to both company and individual performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Sep 14, 2025
Full time
As an SAP Utilities Functional Consultant, you will bring expertise in process analysis, process and system design, systems development, configuration, testing, implementation, and training.You will support the SAP Product Teams in Retail and Group to guide delivery, ensure solutions and specifications meet our quality requirements, and ultimately deliver the technology roadmap to support digital transformation. In addition, you will work closely with the Business Stakeholders to limit the customisation only to those that are differentiating and adopt best practice processes in those that are not. What you'll be doing as a SAP Utilities Functional Consultant- Retail Responsible for coordinating with Product Owners and Business Process Owners to ensure alignment between processes and design Work closely with the Business process owners to promote continuous process improvement and provide training and upskilling Be hands-on for configuration and testing Provide specialist help during production incidents and triage Create and manage delivery artefacts Base location - Hybrid - Walnut Court, Swindon Working pattern - Monday to Friday, 36 hours What you should bring to the role To thrive in this role, the essential criteria you'll need are: Understand business requirements, provide solutions, functional specifications and configure the system accordingly Ability to create delivery artefacts, including process and design documentation Specialist in Billing - Master Data, Rate Structures, Budget Billing, Payment & Instalment Plans, Exception Management, Invoice Management Knowledge of the integration of Customer services with a CRM platform Understanding of Finance Contract Accounting (FI-CA) Configuration & Set Up of Business & Technical Master Data Knowledge of IDE and market flows with MOSL Extra qualities that would be a great fit for our team: Experienced in agile delivery Have S/4Hana upgrade experience Knowledge of ABAP Experience in Systems Integrations Knowledge of Utilities implementation in the UK water industry What's in it for you? Competitive salary from £60,000 to £70,000 per annum depending on experience Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to both company and individual performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Sep 14, 2025
Full time
Conversion Rate Optimisation (CRO) Specialist - In-Product Journeys Contract: - 6 months possible extension London: Hybrid 2 days in office Rate: £450 tp 550/ a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The ideal candidate combines analytical rigour with customer empathy, knows how to translate insights into seamless product experiences, and has the technical acumen to work hand-in-hand with product managers, designers, and engineers. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. Own the experimentation roadmap across onboarding, upsell flows, feature adoption, and cross-sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences (email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Translate test findings into requirements and implementation plans. Advocate for a test-and-learn culture within product squads. Skills & Experience Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Data literacy: ability to analyse large datasets, run SQL queries, and work with dashboards. Nice to have: web development skills (HTML, CSS, JavaScript) to prototype and implement tests quickly. Attributes Analytical thinker with a bias for action. Comfortable operating at the intersection of product, marketing, and engineering. Strong communication and storytelling skills - able to turn data into clear narratives and recommendations. Growth mindset: thrives in a test-learn-iterate environment. Success Metrics Improved activation and trial-to-paid conversion rates. Increased product adoption and feature utilisation. Reduction of drop-offs at critical funnel stages. Scalable, repeatable testing and optimisation framework embedded into the product org. What We Offer Opportunity to make a direct impact on millions of small businesses using QuickBooks worldwide. A collaborative and inclusive work environment. Competitive compensation and comprehensive benefits. Career growth and learning opportunities in a global tech leader. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Your new company Join a leading not-for-profit organisation committed to long-term financial sustainability and strategic growth. With a strong social purpose and a collaborative culture, this organisation plays a vital role in supporting communities across the UK. You'll be part of a forward-thinking finance team that values innovation, inclusivity, and customer-driven service. Your new role As a Senior Financial Analyst, you will lead and coordinate the financial planning process, owning the annual financial plan. You'll ensure that economic and operational assumptions are robust, aligned with strategic objectives, and reconciled across all financial statements. This role also supports regulatory reporting, rating agency presentations, and M&A analysis. Key responsibilities include: Leading the annual financial planning cycle and preparing Board-level reports. Developing and challenging financial assumptions with divisional heads. Managing stress testing models. Owning the financial model and ensuring alignment across finance teams. Supporting regulatory submissions and responding to queries. Providing strategic analysis for internal committees and external stakeholders. Line managing financial analyst and fostering a collaborative team environment. What you'll need to succeed A full accountancy qualification is essential (ICAEW, ACCA, CIMA, CIPFA or equivalent). Strong experience in financial reporting, forecasting, and compliance-ideally within housing or the not-for-profit sector. Advanced analytical skills and proficiency in financial modelling tools. Excellent communication skills to engage stakeholders across all levels. Commercial awareness and a proactive approach to problem-solving. What you'll get in return Opportunities for professional development and career progression. Hybrid working model with flexibility to work from home and in a central London office. Expectation of two days in the office each week. c.£70,000 salary depending on experience. Generous benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 14, 2025
Full time
Your new company Join a leading not-for-profit organisation committed to long-term financial sustainability and strategic growth. With a strong social purpose and a collaborative culture, this organisation plays a vital role in supporting communities across the UK. You'll be part of a forward-thinking finance team that values innovation, inclusivity, and customer-driven service. Your new role As a Senior Financial Analyst, you will lead and coordinate the financial planning process, owning the annual financial plan. You'll ensure that economic and operational assumptions are robust, aligned with strategic objectives, and reconciled across all financial statements. This role also supports regulatory reporting, rating agency presentations, and M&A analysis. Key responsibilities include: Leading the annual financial planning cycle and preparing Board-level reports. Developing and challenging financial assumptions with divisional heads. Managing stress testing models. Owning the financial model and ensuring alignment across finance teams. Supporting regulatory submissions and responding to queries. Providing strategic analysis for internal committees and external stakeholders. Line managing financial analyst and fostering a collaborative team environment. What you'll need to succeed A full accountancy qualification is essential (ICAEW, ACCA, CIMA, CIPFA or equivalent). Strong experience in financial reporting, forecasting, and compliance-ideally within housing or the not-for-profit sector. Advanced analytical skills and proficiency in financial modelling tools. Excellent communication skills to engage stakeholders across all levels. Commercial awareness and a proactive approach to problem-solving. What you'll get in return Opportunities for professional development and career progression. Hybrid working model with flexibility to work from home and in a central London office. Expectation of two days in the office each week. c.£70,000 salary depending on experience. Generous benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you. Client Details Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site. The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions. For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around. The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work. Work/life harmony and flexibility aren't just buzzwords for this business, but they're built into how they work, each and every day. Whether you're in sales, support, product, or beyond, you'll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose. Description We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience. In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish. Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed. Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach. Keeping customers in the loop with clear, proactive communication throughout the support process. Documenting your findings to support future case resolution and contributing to internal knowledge sharing. Identifying common trends and collaborating with the team to improve processes and reduce recurring issues. Ensuring all support interactions are timely, accurate, and aligned with service-level expectations. This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote. Profile A successful applicant for the Application Support Specialist position, you should have experience in the following: Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role. Hands-on experience supporting SaaS or web-based applications in fast-paced environments. Previous exposure to CRM platforms. Bonus if you've worked with support platforms like Salesforce. Excellent communication skills, with a customer-focused approach. Your Technical Skills: Comfortable with PHP and able to debug and interpret code and SQL queries. Familiarity with JavaScript and/or other languages in the context of troubleshooting and support. Confident working in Linux environments and using command lines. Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics. Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS. Job Offer Starting salary of 38,000 - 40,000 per annum. Private medical and dental insurance. Health & Wellness programmes. Career & Personal Development programmes.
Sep 14, 2025
Full time
This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you. Client Details Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site. The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions. For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around. The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work. Work/life harmony and flexibility aren't just buzzwords for this business, but they're built into how they work, each and every day. Whether you're in sales, support, product, or beyond, you'll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose. Description We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience. In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish. Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed. Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach. Keeping customers in the loop with clear, proactive communication throughout the support process. Documenting your findings to support future case resolution and contributing to internal knowledge sharing. Identifying common trends and collaborating with the team to improve processes and reduce recurring issues. Ensuring all support interactions are timely, accurate, and aligned with service-level expectations. This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote. Profile A successful applicant for the Application Support Specialist position, you should have experience in the following: Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role. Hands-on experience supporting SaaS or web-based applications in fast-paced environments. Previous exposure to CRM platforms. Bonus if you've worked with support platforms like Salesforce. Excellent communication skills, with a customer-focused approach. Your Technical Skills: Comfortable with PHP and able to debug and interpret code and SQL queries. Familiarity with JavaScript and/or other languages in the context of troubleshooting and support. Confident working in Linux environments and using command lines. Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics. Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS. Job Offer Starting salary of 38,000 - 40,000 per annum. Private medical and dental insurance. Health & Wellness programmes. Career & Personal Development programmes.
Technical Claims Specialist, Hybrid Homeworking - Bradford Looking to come off the tools ? How about a better work life balance with a hybrid home working role ? Reactive Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed. Overview: Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer s expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values. Duties: To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product. Using their technical expertise to make claims decisions. To deliver a consistently superior customer experience, ensuring that we have met all the customer s needs, answered all their questions and that then customer fully understands our decisions. To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy. Required Experience: Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential). Previous Experience of working in a Motor Vehicle Engineering environment (Essential). Evidence of working in a FCA regulated environment (Desirable but not essential). Able to demonstrate excellent customer service skills (Essential). Evidence of working in a customer focused environment (Desirable but not essential). Hours & package: Great basic salary of up to £30,705 per annum (dependent on experience) Monday to Friday - between 0830 and 1730 - 37.5 hours per week Optional overtime (x1.5) (Apply online only) every Saturday Company pension scheme 4x annual salary life insurance benefit Hybrid homeworking schedule once training has been completed Optional benefits to buy cycle to work scheme, holidays to buy scheme, gym flex and PMI health care For more information on this exciting and rewarding Technical Claims Specialist career please APPLY BELOW. Key: Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford
Sep 14, 2025
Full time
Technical Claims Specialist, Hybrid Homeworking - Bradford Looking to come off the tools ? How about a better work life balance with a hybrid home working role ? Reactive Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed. Overview: Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer s expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values. Duties: To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted. Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product. Using their technical expertise to make claims decisions. To deliver a consistently superior customer experience, ensuring that we have met all the customer s needs, answered all their questions and that then customer fully understands our decisions. To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy. Required Experience: Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential). Previous Experience of working in a Motor Vehicle Engineering environment (Essential). Evidence of working in a FCA regulated environment (Desirable but not essential). Able to demonstrate excellent customer service skills (Essential). Evidence of working in a customer focused environment (Desirable but not essential). Hours & package: Great basic salary of up to £30,705 per annum (dependent on experience) Monday to Friday - between 0830 and 1730 - 37.5 hours per week Optional overtime (x1.5) (Apply online only) every Saturday Company pension scheme 4x annual salary life insurance benefit Hybrid homeworking schedule once training has been completed Optional benefits to buy cycle to work scheme, holidays to buy scheme, gym flex and PMI health care For more information on this exciting and rewarding Technical Claims Specialist career please APPLY BELOW. Key: Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. The role: The EMEA Payroll Specialist will manage and oversee our payroll processes for our sites in EMEA, (Allocated various region(s) UK, Belgium, Netherlands, France, Spain etc) with our third party payroll provider for circa 5000 employees. You will be responsible for an accurate and timely payment of the salaries for Lonza employees in the responsible sites and manage all payroll relevant topics in close cooperation with internal and external partners. This outstanding opportunity enables you to play a crucial role in our dynamic HR team, coordinating with the EMEA Payroll Manager to lead all aspects of daily operations and handle intricate payroll issues. Your proactive attitude will aid in error prevention and efficient issue resolution. The role serves as a first point of escalation for complex issues, providing daily guidance and support to team members! Key responsibilities: Coordinate and lead all aspects of accurate payroll information with our third-party payroll provider for EMEA-based employees. Instruct and manage the payroll provider on all legal and company changes. Review and verify payroll data and ensure compliance with country-specific regulations. Perform payroll functions under local laws, including new hires, terminations, tax changes, wage garnishments, deductions, and direct deposits. Maintain payroll records and files, including sick time, vacation, and other accrued leave. Collect and provide monthly payroll instructions to our payroll provider, approve payroll records, and instruct Finance on payroll-related payments. Communicate with employees at all levels to resolve payroll issues and provide support beyond the Service Adviser scope. Collaborate with internal departments (HR, Finance, Tax, Legal, IT) and external partners. Assist with internal, external, and statutory audits as needed. Support HR Services in process improvement and guideline development. Ensure excellent customer service within SLAs and contribute to local projects impacting Payroll. Maintain knowledge of Payroll Legislation and provide first-line support for ad-hoc projects and central initiatives. Lead incident management efforts, conduct root cause analysis for recurring errors, and drive resolution. Monitor team performance indicators and aid the EMEA Payroll Manager in daily operations and team assistance. Key requirements: Proven experience managing high-volume EMEA payroll processes. Proficiency in French or German is highly desirable but not essential for this role. Outstanding communication and administrative skills with internal and external collaborators. Positive attitude towards professional development and willingness to cross-train. Ability to adapt and proactively respond to changing requirements. Demonstrated experience meeting tight deadlines efficiently. Knowledge of end-to-end payroll processes is advantageous. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Sep 13, 2025
Full time
Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. The role: The EMEA Payroll Specialist will manage and oversee our payroll processes for our sites in EMEA, (Allocated various region(s) UK, Belgium, Netherlands, France, Spain etc) with our third party payroll provider for circa 5000 employees. You will be responsible for an accurate and timely payment of the salaries for Lonza employees in the responsible sites and manage all payroll relevant topics in close cooperation with internal and external partners. This outstanding opportunity enables you to play a crucial role in our dynamic HR team, coordinating with the EMEA Payroll Manager to lead all aspects of daily operations and handle intricate payroll issues. Your proactive attitude will aid in error prevention and efficient issue resolution. The role serves as a first point of escalation for complex issues, providing daily guidance and support to team members! Key responsibilities: Coordinate and lead all aspects of accurate payroll information with our third-party payroll provider for EMEA-based employees. Instruct and manage the payroll provider on all legal and company changes. Review and verify payroll data and ensure compliance with country-specific regulations. Perform payroll functions under local laws, including new hires, terminations, tax changes, wage garnishments, deductions, and direct deposits. Maintain payroll records and files, including sick time, vacation, and other accrued leave. Collect and provide monthly payroll instructions to our payroll provider, approve payroll records, and instruct Finance on payroll-related payments. Communicate with employees at all levels to resolve payroll issues and provide support beyond the Service Adviser scope. Collaborate with internal departments (HR, Finance, Tax, Legal, IT) and external partners. Assist with internal, external, and statutory audits as needed. Support HR Services in process improvement and guideline development. Ensure excellent customer service within SLAs and contribute to local projects impacting Payroll. Maintain knowledge of Payroll Legislation and provide first-line support for ad-hoc projects and central initiatives. Lead incident management efforts, conduct root cause analysis for recurring errors, and drive resolution. Monitor team performance indicators and aid the EMEA Payroll Manager in daily operations and team assistance. Key requirements: Proven experience managing high-volume EMEA payroll processes. Proficiency in French or German is highly desirable but not essential for this role. Outstanding communication and administrative skills with internal and external collaborators. Positive attitude towards professional development and willingness to cross-train. Ability to adapt and proactively respond to changing requirements. Demonstrated experience meeting tight deadlines efficiently. Knowledge of end-to-end payroll processes is advantageous. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Sep 13, 2025
Full time
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
