Job Description
We are onboarding part time SAP consultants with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling.
SAP Success Factors
Key Responsibilities
- Review and claim SAP OSS tickets on the ODA platform based on priority and creation time.
- Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA Table Annexure B).
- Follow SAP response templates for all communications.
- Re-route unclaimable tickets with a clear reason for re-routing.
- Ensure strict adherence to SLA compliance at all times.
- After responding to a ticket, mark it as waiting on customer action.
- Monitor customer replies closely and respond promptly to avoid SLA breaches.
- Maintain a daily minimum handling of 3- 5 tickets (minimum 25 tickets per week). Non-compliance will lead to removal without prior notice.
- Can candidates work any time? YES
Rate Per Resolved Ticket (USD) - $10.00
Please could you provide the following!
Proof of Address
Copy of Passport (or other ID) Please send ASAP
Proof of Bank
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