Technical Hardware Support Advisor

We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

We are looking for a proactive and knowledgeable Telematics technical hardware support Engineer to join our team. The ideal candidate will play a critical role in supporting product development, providing hardware support for telematics devices, ensuring hardware optimal performance and reliability for our customers.

Key Responsibilities:

• Support the product development process for any new or existing hardware development.
• Support hardware test plans, testing and validation of hardware and accessories, ensuring reliability and performance under various conditions that meet both customer requirements and validate supplier data sheets.
• Regularly monitoring and accurately recording test data for analysis with a high attention to detail.
• Maintaining device management platforms, configurations and firmware releases. Having a good understanding of configuration creation.
• Maintaining configuration and firmware changelog documentation.
• Collaborate with cross-functional teams, including software engineering, product management, and operations, to ensure seamless integration of hardware and software solutions.
• Stay current with industry trends, emerging technologies, and best practices to continuously improve hardware design and functionality.
• Provide 3rd line technical support, troubleshooting to establish root cause and resolving hardware-related problems, including diagnosing faults and implementing solutions.
• Provide training and guidance to internal customers on hardware features, functions, configuration, and troubleshooting.

• 2+ years of experience in hardware development / support in the telematics industry.
• Good understanding of telematics systems, wireless communication protocols, and automotive electronics. (e.g., CAN, RS232) and wireless technologies (e.g., GPS, GSM).
• Excellent problem-solving skills and ability to think critically under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Experience with IoT and connectivity solutions in the automotive sector (desirable)
• Experience working with BLE (desirable)
• Experience working with tier 1 Telematics suppliers (desirable)

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you'll also have access to our competitive reward and benefits package.

Our benefits:

• 25 days holiday bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• 'Cycle to work' scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.