Deskside IT Support Technician

Eden Brown Synergy are working with a large company based in Norwich City Centre who are looking for an experienced Deskside Support Technician (2nd line) for 3 months.

The role is full time, to start ASAP and paying £19.50 PAYE + holiday pay or £25.13 Umbrella per hour.

The role is 5 days a week on site (no home working)

Purpose of the Role

Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service.

• Providing 2nd line support in a corporate environment
• Excellent customer facing skills and telephone manner
• Answers to queries and fulfil requests via phone, email and face to face in a timely manner.
• Supporting both on-site and field-based staff.
• Supporting project work.

Duties & Responsibilities

• Management of stock
• Issuing of hardware and handover
• To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face
• Providing on-site support
• Work with wider team to offer ideas to improve service/user experience

Skills required

• Office 365 configuration and troubleshooting
• Windows 10
• Azure/Intunes
• Active directory administration
• Ticketing system (Assyst/service now)
• Dell laptop and desktop warranty process
• Mobile device support and admin
• Incident Management
• Good Understanding of ITIL
• Proven trouble shooting skills.

Experience required

• Working in a high-pressure customer service environment.
• Technical IT skills/knowledge/ background.
• Experience in multi-culture working.
• Working in IT in a financial services context.
• Microsoft Teams

Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice.

Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily.

Thank you

Charlotte Townend

Eden Brown Synergy is an equal opportunities employer.

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