Customer Service Manager

Customer Service Manager

40,000 - 45,000 per annum

Dartford

Monday-Friday 9am-5pm

25 days holiday + bank holiday, closing office over Christmas, parking on site, pension scheme, free lunch

Are you a dynamic leader with a passion for customer service? Do you thrive in a fast-paced environment where your skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

As our Customer Service Manager, you will be the driving force behind our customer service operations. Your responsibilities will include:

• Leading and mentoring a team of dedicated customer service representatives.
• Developing and implementing customer service strategies that align with our company goals.
• Ensuring high levels of customer satisfaction through effective communication and problem-solving.
• Analysing customer feedback to continuously improve our services.
• Collaborating with other departments to address customer needs and streamline processes.

What We're Looking For:

• Proven experience in a customer service management role, ideally within the manufacturing sector.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• A strategic mindset with a focus on customer satisfaction and retention.
• Proficiency in CRM software and Microsoft Office Suite.

Why You'll Love Working Here:

• Competitive Salary: Earn between 40,000 to 45,000 annually.
• Contract Type: Permanent position, offering stability and growth.
• Full-Time Hours: Enjoy a structured working pattern while making a difference.
• Supportive Environment: Join a friendly and enthusiastic team that values collaboration and innovation.

What's in it for You?

• Opportunities for professional development and career advancement.
• A chance to shape the customer service experience in a reputable company.
• A workplace culture that encourages creativity and celebrates achievements.

Ready to Make a Difference?

If you're excited about leading a team to new heights and providing exceptional service, we want to hear from you! Apply today and take the next step in your career.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.