Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
