Account Manager

Account Manager - Key Customer Accounts

Join a Leading Manufacturing Business and Drive Exceptional Customer Relationships

Are you passionate about delivering outstanding service and building long-term partnerships? A well-established manufacturing company is looking for a proactive and experienced Account Manager to take ownership of key customer accounts and ensure they receive top-tier support across every touchpoint.

What You'll Be Doing

As the primary contact for a select group of valued clients, you'll play a pivotal role in maintaining strong relationships and driving customer satisfaction. Your responsibilities will include:

• Acting as the main interface for designated customer accounts, including attending site visits.
• Developing and maintaining account plans that align with both customer needs and business goals.
• Managing repeat orders and contract reviews to ensure capacity, materials, and engineering requirements are met.
• Coordinating with Purchasing to ensure timely material availability for order fulfilment.
• Supporting internal teams during busy periods to keep projects on track.
• Proactively resolving issues that could impact delivery timelines or customer commitments.
• Promoting additional sales opportunities within existing accounts.
• Preparing and negotiating quotations for key customers.
• Collaborating with internal departments to resolve technical or operational challenges.

Who You'll Work With

While this role doesn't include direct reports, you'll work closely with leaders across departments. Your ability to influence and collaborate will be key to delivering exceptional service and driving customer loyalty.

Why This Role Matters

This is a high-impact position within the business's management structure. Your work will directly contribute to the success of key accounts and help secure future growth through outstanding customer service.

What We're Looking For

Skills & Experience:

• Proven background in account management or customer service.
• Excellent communication and relationship-building skills.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Confidence in presenting data and insights to customers.
• Strong planning and prioritisation abilities.
• Knowledge of MRP systems preferred.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.