71 jobs found

We have a current opportunity for a Power & Gas Trade Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply. We are looking for an Application Support Team Lead who is passionate about technology and has experience supporting enterprise-wide systems. The successful candidate will be leading the Front Office Team in London supporting Front Office users (Traders, Schedulers and Direct Market Access users) to analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit. This role will report into the Global Head of Application Support working on different business systems critical for the trading life cycle. Key responsibilities Leading the Front Office Application Support Team located in different geographical locations. Supporting of Commodity Front Office Trading applications during trading hours. Support Client Trading Business - On/Offboarding Support for time critical Power and Gas Scheduling applications. Support Weekly Production Change Releases / Being part of On-Call Weekend Rota Support of CTRM connected upstream/downstream applications for Intraday and End of day activities. Monitor applications availability and report issues pro-actively. Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages Good organizational skills in managing issues, projects and communicating with stakeholders. Fast turnaround of client requests. Log and prioritize tickets in the ticketing system. Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd level support. Improve client service, perception, and satisfaction. Technical expertise 5+ years of work experience in IT industry. Minimum 2 years of working experience in Energy Trading. Must have experience of managing and leading a team. Must have business knowledge of EU Gas and Power trade life cycle. Must have experience of working with Trayport. Knowledge and exposure to different trading applications such as Trayport, ICE and TT. Working experience of DMA (Direct Market Access) will be a big plus. Knowledge of Power & Gas Physical Scheduling Applications such as GMSL PowerTrak, EuroRunner, ENOM, eZ-Ops Working knowledge of ION Endur system. Knowledge of ticket and Incident Management Systems such as JIRA/Service Now Understanding of databases and analyzing SQL scripts. Deployment, configuration and testing of applications. Change Request / Release management To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Service Desk Analyst onsite in Halifax 3 days per week We are looking for a Service Desk Analyst with knowledge of Active Directory as well as general Windows support to work as part of an onsite team 3 days per week. The role will be to perform daily tasks, maintain systems and networks as well as small low-level projects. This is an office-based role, to be based in the Halifax area and will require the following skills and experience: Required Skills and Experience: Background working in IT support Knowledge of Active Directory, DNS and DHCP Experience of Windows Operating Systems Experience across the install, repair and upgrade of equipment Experience of working with an IT Ticketing System

Support Analyst Location: Remote (UK-based) Type: Full-time Salary: £33,000 £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business. You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift pattern to provide full coverage across UK and US business hours: Shift 1: 08 30 GMT/BST Shift 2: 14 00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team). Note: Support is only required during standard working hours in UK (GMT/BST) and US (EST) time zones. No out-of-hours support is needed. Key Responsibilities Provide front-line support to customers, troubleshooting and resolving technical issues via email, chat, and occasional calls. Act as the first point of contact for incoming support requests through a ticketing system. Escalate more complex issues to Level 2/3 support teams where appropriate. Maintain detailed documentation of support interactions and resolutions. Collaborate with internal teams to improve customer experience and inform product development. Assist with onboarding new customers and training where needed. Contribute to support documentation and help centre articles. About You We're looking for someone with a strong customer focus, technical aptitude, and a calm, problem-solving approach. Essential Skills & Experience Experience in a support analyst or helpdesk role (ideally within a SaaS environment). Ability to diagnose and resolve technical issues efficiently. Excellent written and verbal communication skills. Comfortable working remotely and independently, while collaborating with a wider support team. Experience working in a shift-based support environment is a plus. Desirable Level 2 support experience within a SaaS support desk. Experience supporting enterprise or B2B customers. Familiarity with support tools such as Zendesk, Jira, or similar ticketing systems. What s on Offer Competitive salary of £33,000 £36,000 depending on experience. Additional £4,000 shift rotation allowance for covering unsociable hours (18 00). Flexible remote work environment. Opportunity to join a supportive and collaborative team culture. Exposure to a global customer base and modern SaaS technologies If you would like to apply for the role of Support Analyst then please email your CV to (url removed) or call Jade on (phone number removed) Closing date is 21.8.2025 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of it s client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Data Centre Operations Analyst - (24/7 Rotation) - Hounslow A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities. You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment. This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You'll also work closely with cross-functional teams to uphold site standards and deliver high-quality service. Key Responsibilities: Provide on-site support to clients across their data centre locations Maintain records and ticketing systems to track tasks and updates Perform audits, cabling, decommissioning, media handling, and rack installations Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations Ensure the cleanliness and operational readiness of the data centre environment Liaise with internal teams and customers to fulfil technical requests Offer assistance through the Service Desk as needed, managing calls and emails Adhere strictly to all security and compliance procedures Required Skills and Experience: Full clean UK driving license required Strong understanding of data cabling installation and management Comfortable handling customer data securely and professionally Familiarity with IT systems and hardware troubleshooting Experience using ticketing systems for workflow and task tracking Comfortable working rotating shifts, including nights and weekends Desirable Qualifications: Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications Paying up 26k basic + Shift Allowance 33%. Total Package Circa 35k

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't "stale" throughout the process Use of our monitoring and management tool Review RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the account manager and clients SKILLS Desired A love of (and ability to) solve problems & challenges Great communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing client experienceKnowledge of IT Applications, Software & Hardware The ability to keep up with & adapt to the fast-paced IT world Technical Skills Microsoft 365 Microsoft Azure/Entra & Intune Microsoft Windows Desktop & server operating systems Infrastructure Basic network conceptsSecurity: Basic understanding of security concepts Benefits £25500 - £27000 per annum Company pension Gym membership at office location Free on-site parking Employee Assistance and Wellbeing Program 25 days holiday a year High powered laptop A proactive approach to ongoing training to help you develop life-long skills

Service Desk Engineer Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Benefits include and are not limited to: Regular training and progression opportunities Hybrid working options Cycle to work scheme Private medical cover Pension scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.

Are you an experienced Service Desk Manager ready to lead from the front in a dynamic, forward-thinking environment? Join one of the UK's leading organisations and take ownership of a high-performing service desk team, driving service excellence and continuous improvement. About the Role: This is an opportunity for an established Service Desk Manager with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be comfortable switching between hands-on and hands-off leadership as needed. You'll manage a team of Service Desk Analysts and Senior Analysts, ensuring high-quality support and service delivery across the organisation. This is a key role where your technical insight, leadership skills, and customer-first mindset will make a real impact. Key Responsibilities: Lead, mentor, and develop a team of Service Desk Analysts and Senior Analysts Oversee day-to-day operations of the service desk, ensuring SLAs and KPIs are met Act as a technical escalation point and provide guidance on complex issues Drive service improvements and champion ITIL-aligned processes Collaborate with wider IT teams to ensure seamless support and issue resolution Foster a culture of accountability, learning, and continuous improvement What You'll Bring: Proven experience as a Service Desk Manager or in a senior service desk role Strong technical background with the ability to be hands-on when required Excellent communication and stakeholder management skills Solid understanding of Microsoft Active Directory ITIL Foundation certification (or equivalent experience) A proactive, solution-focused approach with a passion for delivering outstanding service Why Join? Be part of a respected UK-leading organisation with a strong reputation for innovation and excellence Enjoy a flexible hybrid working model based in Newcastle Access to ongoing professional development and career progression This role is based in Newcastle with hybrid working, offering a competitive salary of up to £52,000. Ready to lead, inspire, and make a real impact? Apply today and take your career to the next level.

1 year contract £18.87 Summary of responsibilities - detailed JD provided Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own Essentials - Must have SC clearance/or be able to gain this, UK National with a UK passport, Must join the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training

Home Office DDaT - Junior Service Desk Analyst Job Description Junior Service Desk Analyst Location: Sheffield - Vulcan House Steel Hybrid - 60 - 40 - 3 days in the office Hourly rate: 13.85 (Shift enhancement of around 8% TBC based on rota , hourly example based on 8% - 14.81 ) Working Days/Hours: 8 hours per day between the hours of 7am and 7pm. Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Junior Service Desk Analyst. The IT Service Desk is a 24/7 service, including public holidays. Whilst individual circumstances will be taken into account, there will be a commitment to working at a weekend on a rota basis. We expect this to be an average of 1 weekend every 8-10 weeks .An appropriate allowance will be paid according to the extent of your commitment as detailed above. List the duties/ responsibilities: You will be responsible for delivering high quality, customer focused 1st line support to users across the Home Office estate and will play a key role in the provision of IT service support at the Home Office, contributing to the delivery of high quality consistent incident, problem and request fulfilment management processes across the estate. First point of contact for Home Office users supporting incident and problem resolution activities, engaging with other DDaT teams and / or suppliers as required Providing high quality first-line support for all user support queries, requests and incidents, in line with incident and request fulfilment management processes and procedures Supporting effective management of issues and queries raised through calls, emails, self-service, web chat, face-to-face, and supporting the resulting incidents or service requests, using agreed incident management and request fulfilment processes Providing stakeholders with updates on the status of technical incident, service requests and problems engaging with other DDaT teams and / or suppliers as required. Skills and Experience Required for the Role Good communication and interpersonal skills, with an ability to communicate effectively and professionally Ability to work as part of a team and to engage effectively with users, third parties and suppliers, escalating where you judge appropriate. Good analytical and problem-solving skills Customer-focused Training: 4-6 weeks training will be provided. No holiday during training period. Clearance level (to be applied for by Brook Street upon a successful application): BPSS plus SC and NPPV3 Role specific requirements: You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

6 month rolling contract - Inside IR35 - Investment Banking Business Area/Dept Overview The APS F2B Flow (Application Production Support - Front to Booking Flow) department is a global entity providing services to the FX, EQD, Rates and Credit businesses within the Global Market group. The EQD team is in charge of providing solutions to EQD traders and sales through their functional expertise of the IT platform (Business Analyst role combined with strong technical knowledge of the application architecture and configurations) while managing production environments as a whole, from platform maintenance, releases deployment, capacity management and incident resolutions, to the implementation of business, regulatory and security driven IT projects across the different entities of the bank and functions (trading, sales, development, compliance, regulatory, business management). The EQD business is present in all major hubs (London, Paris, NYK, Tokyo and Hong Kong) and the EQD platform infrastructure hosted internally mainly in those same regions. The EQD business has over 150 traders in more than 15 centres, and is headquartered in London. The EQD stack is composed of several components, from importer to position management, from CC calculation to regulatory export, from distributed and resilient message transfer via MQ architecture to low latency messaging protocols like LQ2. The stack handles the highest volume of trades within GECD booking systems and prepares for even higher volumes in the years to come, while leveraging on latest technology to enhance end users experience via its newly launched web platform. Purpose & Scope of role Scope: EMEA EQD Trading and Sales support, business and ITO project management, and production maintenance. Purpose: This role consists of managing the support of applications for the following desks: Index flow Emerging markets Commodities Equity financing Flow sales Duties will include the setting of proprietary softwares for booking, pricing and trading (manual and automaton, market interface): Real Time settings Market data parameters Market access performance tuning Computation setup Duties will also include electronic executions matching, new releases deployment, bug reporting and new features or improvements requests to development teams. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.