Sales Office Administrator

Customer Service & Sales Administrator
Location: Tewkesbury
Salary: £27,435 per annum

This position is being offered on a Temp to Perm basis

An excellent opportunity has arisen for a motivated and professional Customer Service & Sales Administrator to join a well-established business based in Tewkesbury. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering first-class customer service, and has strong organisational skills.

The Role

Working as part of a busy team, you will be responsible for handling a high volume of incoming calls and emails, processing sales orders, and ensuring a smooth flow of communication between customers, and internal departments. This role requires accuracy, efficiency, and the ability to provide exceptional customer service at all times.

Key Responsibilities

• Processing sales orders received via email, fax, and phone
• Ensuring all orders are accurately input into the system
• Liaising with customers and depot staff regarding orders and delivery issues
• Working closely with stock control and distribution teams
• Answering general customer enquiries and resolving queries
• Providing Reception and switchboard cover when required
• Investigating and actioning customer credit issues
• Assisting with invoice distribution and other administrative tasks
• Contributing to ad-hoc projects and supporting senior management when needed

Skills & Experience

Essential:

• Previous experience delivering excellent customer service
• Exceptional telephone manner and communication skills
• Strong organisational skills and ability to prioritise effectively
• High attention to detail with accurate data entry skills
• A proactive can-do attitude with the ability to work under pressure
• Strong interpersonal skills with the ability to work well in a team
• IT proficiency including MS Office (Word, Excel, Outlook)

Desirable:

• Previous experience in a sales or order-processing environment

What s on Offer

• Competitive salary of £27,435 per annum
• A supportive team environment
• Opportunities for training and professional development

If you are an enthusiastic and adaptable individual with a passion for delivering exceptional customer service, we would love to hear from you.

Please send your cv to (url removed)

COM1