Contractor Care Administrator

Position: Contractor Care Administrator

Team: Operations

Reporting to: Finance Director

Location: Hybrid - office (Guildford, Surrey) / Remote

About Damia Group

Established in 1995, Damia Group is an employee-owned business providing talent solutions in the Government, Security, Defence, Data, Finance, Retail, Insurance, Software & IT Services Sectors.

We provide client solutions tailored to your needs, that are cost-effective and process efficient, which allow us to maintain consistently high client retention rates. We strive to create long-term professional relationships, enabling rewarding careers for our candidates and delivering significant business benefits for our clients. Given the privilege of working with you, we will operate as an intrinsic part of your team.

We pride ourselves on our collective ability to connect the right combination of people and cultural fit to enable candidates and companies to thrive. Our service and solutions range across permanent hiring, interim and fixed term placements, outcome-based solutions and consulting (SOW) and Managed Services / RPO.

Main Purpose of the Job

This role will have the primary focus of supporting the contractors who are on assignment with clients. The role will involve supporting the weekly contractor timesheet approval process, onboarding of contractors and general daily engagement on contractor care and queries, throughout their assignment.

This is dual role:

compliance and contractor care - 85% of the role, and key role in the business operations support the general day to day operations of the business - 15% of the role

Responsibilities

Core responsibilities - contractor care and compliance and supporting the back-office operations of the business.

Contractor Care and Compliance (85% of the role and high levels of transactional work)

manage contractor queries - payment terms, timesheet queries, compliance issues, as examples

process weekly payroll - processing timesheets (manage, approve and deal with queries) on the Companies online timesheet portal, dealing with any queries, raise invoices and provide remittances to contractors and umbrella companies

chase up PO numbers from clients to generate invoices

chase for client updates on assignment end dates

generate end of week management reports on business activity

reference requests for previous contractors

Generating and sending out confirmation of last day letters and surveys

complete onboarding/vetting for new contractors - verify all ID/visas, request references, talk to the Client to make sure that everything is on track for them to start

Support with archive deletion, GDPR timelines and right to be forgotten emails

General office support (max of 15% of the role)

we are based in a serviced office, so this part of the role is minimal - more of a trouble-shoot role

office support and admin to the consultants and senior management - ad-hoc requests

manage all incoming email to the company mailbox

general admin support to consultants - updating the CRM system (Vincere), formatting documents

Support with holiday cover within the Operations Team

Core Competencies

The ideal applicant will have the following experience and key skills/attributes:

Ability to deal with a fast paced, sales focused organisation - a 'can do' attitude and 'how can I help you?' mindset

Someone who is process minded and able to multi-task

Excellent communication skills - this role will have a lot of interaction with our core assets - the candidates that we place with clients - phone, outlook, social media

The ability to work independently and self-motivate - whilst part of Operations, this role will involve working on core routine daily/weekly activities

preferable experience of working in a contractor recruitment agency - fast paced, regulatory and compliance driven

preference experience of working with an online timesheet platform would be a great asset

Strong MS Office skills - most activities involve Word, Excel, Outlook

Location / Pay

Role is based in Guildford (Surrey Technology Park)

Full-time position - 9-6pm daily

Monday and Friday can be worked remotely with core days of Tuesday, Wednesday and Thursday in the Guildford Office

Salary up to 24k

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.