Prospero Integrated
Newcastle Upon Tyne, Tyne And Wear
Desktop Support Technician Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you. Responsibilities will include: Provide Level 1 and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management / Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end-user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10 / 11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus
Sep 05, 2025
Contractor
Desktop Support Technician Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you. Responsibilities will include: Provide Level 1 and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management / Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end-user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10 / 11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
Sep 05, 2025
Contractor
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
1st Line Support Technician - Fareham - Up to 25,000 Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award-winning organisation is committed to helping you achieve your full potential with: A competitive starting salary of up to 25k. 1st-class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands-on experience with cutting-edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR ICT Degree. OR 12 months of experience in a similar role. Skillset: Competent PC user with strong Microsoft skills. Working knowledge of Microsoft Office 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to (url removed) or simply click Apply now! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Sep 05, 2025
Full time
1st Line Support Technician - Fareham - Up to 25,000 Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further! Our client, one of the UK's leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award-winning organisation is committed to helping you achieve your full potential with: A competitive starting salary of up to 25k. 1st-class training and ongoing mentorship. Clear career progression and future growth opportunities. Hands-on experience with cutting-edge technology. Opportunities to gain Microsoft certifications. Continuous training to enhance your skills and knowledge. Required Education: BTEC Level 3 in IT or equivalent (e.g., Apprenticeship). OR CompTIA A+ and MTA's in infrastructure. OR ICT Degree. OR 12 months of experience in a similar role. Skillset: Competent PC user with strong Microsoft skills. Working knowledge of Microsoft Office 365. Aptitude for technical troubleshooting. Clear and strong communication skills. Ability to analyse and investigate issues. To apply for this position, please email your CV to (url removed) or simply click Apply now! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors. This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and maintain a log of servers, desktops and laptops, reporting faults where necessary Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current Take responsibility for the management of backups and tape rotation Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working knowledge of Microsoft Operating Systems from XP onwards Sound knowledge of MS Exchange 2010 mailbox creation and maintenance Working knowledge of Active Directory (AD) A positive attitude with the ability to deliver excellent Client experience and satisfaction Excellent verbal and written communication skills Proficient planning and organisational skills with a methodical and logical approach Strong attention to detail with a high level of accuracy
Sep 05, 2025
Seasonal
Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors. This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and maintain a log of servers, desktops and laptops, reporting faults where necessary Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current Take responsibility for the management of backups and tape rotation Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working knowledge of Microsoft Operating Systems from XP onwards Sound knowledge of MS Exchange 2010 mailbox creation and maintenance Working knowledge of Active Directory (AD) A positive attitude with the ability to deliver excellent Client experience and satisfaction Excellent verbal and written communication skills Proficient planning and organisational skills with a methodical and logical approach Strong attention to detail with a high level of accuracy
IT Technician Cambridge - On-Site 34,600 - 41,600 + Discretionary Annual Pay Rises + Pension (5% employer/ 3% employee) + Private Health Insurance + 25 Days Holiday + Christmas Closure + Training Budget + Early Finish Hours Are you an IT professional looking for a role where you can make a real difference? Would you like to work for a Tech for Good organisation, in a friendly and supportive environment, with excellent benefits, funded training, and early finishes every day? This is your opportunity to become the face of the IT department at a mission-driven non-profit doing crucial work to keep the internet safer. You'll enjoy genuine work-life balance, a close-knit team culture, and the freedom to grow your skills with any training you need - the budget's there, just ask. Whether you're seeking stability, professional development, or the satisfaction of contributing to a vital mission, this role has it all. This respected organisation is seeking a motivated and approachable IT Technician to be the first point of contact for colleagues both on-site and remote. You'll play a key role in keeping systems running smoothly, supporting staff with their IT needs, and ensuring the organisation's infrastructure meets Cyber Essentials Plus standards. In this role, you'll provide day-to-day technical support, manage hardware and software, maintain networks and Microsoft 365 services, and work with trusted external IT partners. You'll also keep accurate IT documentation, monitor systems proactively, and ensure security standards are upheld. The ideal candidate will have experience in IT support, strong technical skills across Microsoft 365, networking, and hardware, and the confidence to take ownership of tasks. You'll be someone who enjoys being the "go-to" person for IT and thrives in a collaborative, positive environment. This is a rare opportunity to join a purpose-driven organisation that values its people, invests in their growth, and celebrates success together - from team meals to away days. The Role: Provide 1st & 2nd line IT support for both on-site and remote staff Manage and maintain hardware, software, networks, and Microsoft 365 services Uphold Cyber Essentials Plus standards and assist with audits Configure and deploy devices, manage accounts, and maintain IT documentation Work closely with 3rd-party IT providers to ensure smooth service delivery The Person: IT support experience Strong skills in Microsoft 365, networking, and hardware maintenance Knowledge of information security and GDPR principles Confident communicator with excellent problem-solving skills Friendly, approachable, and able to work independently or as part of a small team Reference Number: BH-(phone number removed) To apply or learn more, click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. We welcome applicants from all backgrounds. Even if you don't tick every single box, we'd love to hear from you.
Sep 05, 2025
Full time
IT Technician Cambridge - On-Site 34,600 - 41,600 + Discretionary Annual Pay Rises + Pension (5% employer/ 3% employee) + Private Health Insurance + 25 Days Holiday + Christmas Closure + Training Budget + Early Finish Hours Are you an IT professional looking for a role where you can make a real difference? Would you like to work for a Tech for Good organisation, in a friendly and supportive environment, with excellent benefits, funded training, and early finishes every day? This is your opportunity to become the face of the IT department at a mission-driven non-profit doing crucial work to keep the internet safer. You'll enjoy genuine work-life balance, a close-knit team culture, and the freedom to grow your skills with any training you need - the budget's there, just ask. Whether you're seeking stability, professional development, or the satisfaction of contributing to a vital mission, this role has it all. This respected organisation is seeking a motivated and approachable IT Technician to be the first point of contact for colleagues both on-site and remote. You'll play a key role in keeping systems running smoothly, supporting staff with their IT needs, and ensuring the organisation's infrastructure meets Cyber Essentials Plus standards. In this role, you'll provide day-to-day technical support, manage hardware and software, maintain networks and Microsoft 365 services, and work with trusted external IT partners. You'll also keep accurate IT documentation, monitor systems proactively, and ensure security standards are upheld. The ideal candidate will have experience in IT support, strong technical skills across Microsoft 365, networking, and hardware, and the confidence to take ownership of tasks. You'll be someone who enjoys being the "go-to" person for IT and thrives in a collaborative, positive environment. This is a rare opportunity to join a purpose-driven organisation that values its people, invests in their growth, and celebrates success together - from team meals to away days. The Role: Provide 1st & 2nd line IT support for both on-site and remote staff Manage and maintain hardware, software, networks, and Microsoft 365 services Uphold Cyber Essentials Plus standards and assist with audits Configure and deploy devices, manage accounts, and maintain IT documentation Work closely with 3rd-party IT providers to ensure smooth service delivery The Person: IT support experience Strong skills in Microsoft 365, networking, and hardware maintenance Knowledge of information security and GDPR principles Confident communicator with excellent problem-solving skills Friendly, approachable, and able to work independently or as part of a small team Reference Number: BH-(phone number removed) To apply or learn more, click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. We welcome applicants from all backgrounds. Even if you don't tick every single box, we'd love to hear from you.
We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Sep 05, 2025
Full time
We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
This permanent, part-time role has a starting salary of 13,980 per annum based on a 15 hour working week, pro-rata to 33,552. Surrey Adult Learning (SAL) are excited to be hiring a proactive IT Technician to support the specialist teaching technologies used across our seven adult learning centres. If you enjoy variety, problem-solving, and making a difference in education, this is the role for you! The team is based at Woking Adult Learning Centre, Hoebrook Close, Woking. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. The IT Technician plays a key role within the team and is responsible for deploying and maintaining the classroom and mobile technologies used by Surrey Adult Learning to deliver its wide range of adult learning courses. In this role you will support tutors and learners in using digital tools that enhance learning. No two days will be the same! You may be travelling to centres to install, repair or configure equipment, setting up laptops and tablets for exams, or providing hands-on support and troubleshooting for hardware and software issues. Shortlisting Criteria To be considered for shortlisting for this position, your CV and personal statement will clearly evidence knowledge and experience of the following: Microsoft client operating systems and associated software Microsoft Windows Server operating systems and domain administration Apple iMac and iPad devices with macOS and iOS operating systems Switched networks and associated protocols Client PC build and imaging processes via a centralised deployment tool Service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution You may occasionally be required to work flexibly in terms of working hours. Surrey has both urban and rural areas and due to the requirement to work across our seven adult learning centres, candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clive Banks by e-mail at or telephone at (phone number removed). The job advert closes at 23:59 on 21st September 2025. We look forward to receiving your application, please click on the apply online button below to submit. We are committed to safeguarding and promoting the welfare of our learners, we expect all staff to share this commitment. A basic DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Behaviours The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours. Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Sep 05, 2025
Full time
This permanent, part-time role has a starting salary of 13,980 per annum based on a 15 hour working week, pro-rata to 33,552. Surrey Adult Learning (SAL) are excited to be hiring a proactive IT Technician to support the specialist teaching technologies used across our seven adult learning centres. If you enjoy variety, problem-solving, and making a difference in education, this is the role for you! The team is based at Woking Adult Learning Centre, Hoebrook Close, Woking. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. The IT Technician plays a key role within the team and is responsible for deploying and maintaining the classroom and mobile technologies used by Surrey Adult Learning to deliver its wide range of adult learning courses. In this role you will support tutors and learners in using digital tools that enhance learning. No two days will be the same! You may be travelling to centres to install, repair or configure equipment, setting up laptops and tablets for exams, or providing hands-on support and troubleshooting for hardware and software issues. Shortlisting Criteria To be considered for shortlisting for this position, your CV and personal statement will clearly evidence knowledge and experience of the following: Microsoft client operating systems and associated software Microsoft Windows Server operating systems and domain administration Apple iMac and iPad devices with macOS and iOS operating systems Switched networks and associated protocols Client PC build and imaging processes via a centralised deployment tool Service delivery frameworks such as ITIL and hands-on service desk operation including problem analysis, trouble-shooting and fault resolution You may occasionally be required to work flexibly in terms of working hours. Surrey has both urban and rural areas and due to the requirement to work across our seven adult learning centres, candidates will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Clive Banks by e-mail at or telephone at (phone number removed). The job advert closes at 23:59 on 21st September 2025. We look forward to receiving your application, please click on the apply online button below to submit. We are committed to safeguarding and promoting the welfare of our learners, we expect all staff to share this commitment. A basic DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Behaviours The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours. Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
IT Technician Didcot, Oxfordshire 31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities. This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area. The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential. Reference Number: BBBH(phone number removed)
Sep 05, 2025
Full time
IT Technician Didcot, Oxfordshire 31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities. This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area. The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential. Reference Number: BBBH(phone number removed)
IT TechnicianDidcot, Oxfordshire£31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities.This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area.The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential.Reference Number: BBBH261565
Sep 04, 2025
Full time
IT TechnicianDidcot, Oxfordshire£31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities.This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area.The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential.Reference Number: BBBH261565
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 03, 2025
Full time
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are looking for an IT Administrator to work a legal claims client in Rawtenstall The role is Hybrid working 3 days in office and 2 WFH Job Role IT Administrator Reports To: Technical Director We are seeking a proactive, highly skilled IT Administrator to join our growing technology team during a pivotal stage of company growth. You will be responsible for ensuring the stability, security, and scalability of our IT infrastructure, especially in light of an upcoming full office relocation and network rebuild. You will collaborate with our 1st line support technician and external vendors, taking the technical lead on networking, security, cloud service integration, and hardware procurement. This is an exciting opportunity to design and implement systems with the future in mind for a rapidly growing company (2+ new staff per week). Key Responsibilities: Lead IT infrastructure setup at new office location: networking (LAN/WAN), WiFi access points, structured cabling, patching, VLANs, switches, firewalls, printers, CCTV, power redundancies, and ISP configuration. Manage cloud environments (currently Google Workspace) and lead the transition planning toward Microsoft Active Directory (Azure AD / Entra ID), as appropriate. Oversee endpoint management across macOS and Windows environments (using MDM tools like Jamf, Intune, etc.). Procure, configure, and maintain hardware (laptops, servers, networking gear). Implement IT policies, device encryption, backups, and cybersecurity best practices. Administer users, groups, access control, and device enrolment. Maintain asset inventory, licenses, and documentation. Monitor and resolve escalated issues from the 1st Line Support Technician. Participate in long-term planning for disaster recovery, redundancy, and scalability. Liaise with external service providers and vendors. Provide onboarding/offboarding technical support and training. Key Skills & Experience: 4+ years in IT Administrator, Systems Engineer, or Infrastructure roles. Proven experience with LAN/WAN design, WiFi setup, VLANs, patching, UPS, etc. Google Workspace administration and transition knowledge to Microsoft environments (e.g., AD/Azure AD). Experience with MDM/endpoint management across Windows and macOS. Basic scripting and automation (PowerShell, Bash). Familiarity with cloud-first environments and SaaS platforms. Security awareness: MFA, SSO, password policies, backups, zero-trust principles. Excellent documentation, planning, and communication skills. Preferred Qualifications: Microsoft certifications (e.g., AZ-104, MD-102, SC-300) Networking certifications (e.g., CompTIA Network+, Cisco CCNA) Previous experience in relocation or office fit-outs Experience supporting rapid company scale-up
Sep 03, 2025
Full time
We are looking for an IT Administrator to work a legal claims client in Rawtenstall The role is Hybrid working 3 days in office and 2 WFH Job Role IT Administrator Reports To: Technical Director We are seeking a proactive, highly skilled IT Administrator to join our growing technology team during a pivotal stage of company growth. You will be responsible for ensuring the stability, security, and scalability of our IT infrastructure, especially in light of an upcoming full office relocation and network rebuild. You will collaborate with our 1st line support technician and external vendors, taking the technical lead on networking, security, cloud service integration, and hardware procurement. This is an exciting opportunity to design and implement systems with the future in mind for a rapidly growing company (2+ new staff per week). Key Responsibilities: Lead IT infrastructure setup at new office location: networking (LAN/WAN), WiFi access points, structured cabling, patching, VLANs, switches, firewalls, printers, CCTV, power redundancies, and ISP configuration. Manage cloud environments (currently Google Workspace) and lead the transition planning toward Microsoft Active Directory (Azure AD / Entra ID), as appropriate. Oversee endpoint management across macOS and Windows environments (using MDM tools like Jamf, Intune, etc.). Procure, configure, and maintain hardware (laptops, servers, networking gear). Implement IT policies, device encryption, backups, and cybersecurity best practices. Administer users, groups, access control, and device enrolment. Maintain asset inventory, licenses, and documentation. Monitor and resolve escalated issues from the 1st Line Support Technician. Participate in long-term planning for disaster recovery, redundancy, and scalability. Liaise with external service providers and vendors. Provide onboarding/offboarding technical support and training. Key Skills & Experience: 4+ years in IT Administrator, Systems Engineer, or Infrastructure roles. Proven experience with LAN/WAN design, WiFi setup, VLANs, patching, UPS, etc. Google Workspace administration and transition knowledge to Microsoft environments (e.g., AD/Azure AD). Experience with MDM/endpoint management across Windows and macOS. Basic scripting and automation (PowerShell, Bash). Familiarity with cloud-first environments and SaaS platforms. Security awareness: MFA, SSO, password policies, backups, zero-trust principles. Excellent documentation, planning, and communication skills. Preferred Qualifications: Microsoft certifications (e.g., AZ-104, MD-102, SC-300) Networking certifications (e.g., CompTIA Network+, Cisco CCNA) Previous experience in relocation or office fit-outs Experience supporting rapid company scale-up
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Sep 02, 2025
Full time
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Sep 02, 2025
Full time
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Elevate Technology Group Ltd
Nottingham, Nottinghamshire
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
Sep 01, 2025
Full time
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they're very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician - main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise a working week• Review scorecard weekly with Team Lead 1st Line IT Support Technician - skills & experience: • Experience in using Windows Server/Active Directory• Experience in using Office 365 Admin• Exposure to Cloud support (desirable)• Experience working with SLA's• Experience in Timekeeping and Administration Some highlights of working with my client: • Personalised training platform• Skills assessment and personalised progression plans• Microsoft Gold Partner and Google Partner• Microsoft and Google training courses, accreditations and exams• One-to-One training• Company healthcare available• Monthly performance-related incentives - including additional holiday days and vouchers• Social & team building activities
Sep 01, 2025
Full time
We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they're very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician - main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise a working week• Review scorecard weekly with Team Lead 1st Line IT Support Technician - skills & experience: • Experience in using Windows Server/Active Directory• Experience in using Office 365 Admin• Exposure to Cloud support (desirable)• Experience working with SLA's• Experience in Timekeeping and Administration Some highlights of working with my client: • Personalised training platform• Skills assessment and personalised progression plans• Microsoft Gold Partner and Google Partner• Microsoft and Google training courses, accreditations and exams• One-to-One training• Company healthcare available• Monthly performance-related incentives - including additional holiday days and vouchers• Social & team building activities
Job Title: IT Support Technician Location: Belper, Derbyshire Salary: £25,000 - £30,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more! Position Overview: We are looking for an enthusiastic IT Support Technician to join a renowned, global Construction Company based in Belper, Derbyshire. This is a fantastic opportunity for someone with a solid foundation in IT support who is looking to grow their career in a supportive and dynamic environment. You'll be providing day-to-day IT support across the business, assisting with hardware and software troubleshooting, and getting involved in system upgrades and rollouts. Key Responsibilities: • Provide 1st and 2nd line support to internal users across multiple sites• Troubleshoot and resolve hardware, software, and network issues• Set up and configure new user accounts and devices• Assist with system upgrades and project rollouts• Maintain accurate records using the IT ticketing system• Escalate complex issues to the infrastructure team as needed• Support the IT team in ensuring secure and efficient operations Technical Skillset: • Windows 10/11, Microsoft Office 365 Suite• Active Directory - password resets, user management• Basic networking - DNS, DHCP, TCP/IP• Office 365 - Teams, Exchange, SharePoint• Printer and peripheral support• Experience with remote support tools• Any exposure to Intune or Azure is a bonus If you're an IT professional with a hands-on approach and a desire to learn and grow in a busy, professional environment, we encourage you to apply! Join a global business where your contribution matters and your career can move forward.
Sep 01, 2025
Full time
Job Title: IT Support Technician Location: Belper, Derbyshire Salary: £25,000 - £30,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more! Position Overview: We are looking for an enthusiastic IT Support Technician to join a renowned, global Construction Company based in Belper, Derbyshire. This is a fantastic opportunity for someone with a solid foundation in IT support who is looking to grow their career in a supportive and dynamic environment. You'll be providing day-to-day IT support across the business, assisting with hardware and software troubleshooting, and getting involved in system upgrades and rollouts. Key Responsibilities: • Provide 1st and 2nd line support to internal users across multiple sites• Troubleshoot and resolve hardware, software, and network issues• Set up and configure new user accounts and devices• Assist with system upgrades and project rollouts• Maintain accurate records using the IT ticketing system• Escalate complex issues to the infrastructure team as needed• Support the IT team in ensuring secure and efficient operations Technical Skillset: • Windows 10/11, Microsoft Office 365 Suite• Active Directory - password resets, user management• Basic networking - DNS, DHCP, TCP/IP• Office 365 - Teams, Exchange, SharePoint• Printer and peripheral support• Experience with remote support tools• Any exposure to Intune or Azure is a bonus If you're an IT professional with a hands-on approach and a desire to learn and grow in a busy, professional environment, we encourage you to apply! Join a global business where your contribution matters and your career can move forward.
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Sep 01, 2025
Full time
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in all user interactions. Contribute to team knowledge sharing and continuous improvement initiatives. Participate in ad hoc IT projects as required. Ideal Candidate Profile: Previous experience in an IT support or service desk role (preferred but not essential). A strong passion for delivering excellent customer service. Excellent written and verbal communication skills. Ability to manage and prioritise workload effectively in a busy environment. Proactive, solution-oriented mindset with a willingness to learn. Familiarity with ITIL frameworks is advantageous but not required. Why Apply? This role is ideal for candidates looking to start or further their career in IT support within a supportive team environment, offering opportunities to develop technical skills and progress professionally. Interested? If you're ready to take the next step in your IT support career, apply now to learn more about this opportunity.
Sep 01, 2025
Full time
Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in all user interactions. Contribute to team knowledge sharing and continuous improvement initiatives. Participate in ad hoc IT projects as required. Ideal Candidate Profile: Previous experience in an IT support or service desk role (preferred but not essential). A strong passion for delivering excellent customer service. Excellent written and verbal communication skills. Ability to manage and prioritise workload effectively in a busy environment. Proactive, solution-oriented mindset with a willingness to learn. Familiarity with ITIL frameworks is advantageous but not required. Why Apply? This role is ideal for candidates looking to start or further their career in IT support within a supportive team environment, offering opportunities to develop technical skills and progress professionally. Interested? If you're ready to take the next step in your IT support career, apply now to learn more about this opportunity.
Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you'll be the bridge between users and the technical team-solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill ( own transport required due to location ) Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based bonus Company laptop Ongoing training & development Regular team social events What You'll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We're Looking For ? MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value customer interaction? Clear Communicator: Confident in explaining technical solutions in a friendly way? Adaptable & Flexible: Willing to work occasional (paid) overtime as needed? Organised & Detail-Oriented: Able to juggle multiple tasks efficiently? Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Sep 01, 2025
Full time
Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you'll be the bridge between users and the technical team-solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill ( own transport required due to location ) Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based bonus Company laptop Ongoing training & development Regular team social events What You'll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We're Looking For ? MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value customer interaction? Clear Communicator: Confident in explaining technical solutions in a friendly way? Adaptable & Flexible: Willing to work occasional (paid) overtime as needed? Organised & Detail-Oriented: Able to juggle multiple tasks efficiently? Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
