Market 36 Recruitment are currently recruiting for a Trainee IT Processing Technician for our client based in Braintree on a temporary basis. The successful candidate will be responsible for performing basic functionality testing & eradicate all date on a wide range of 2nd user IT equipment including Notebooks, Systems, Printers, TFT's, Servers, Networking, Mobile devices and more. Capture data on each item processed including specification information and grade of equipment. Ensuring correct processes are followed to maintain integrity of work carried out and meets data eradication standards. This is a really exciting opportunity to join a large, forward-thinking company who is part of a multibillion-pound business! All candidates will receive full on the job training, so no experience is necessary, just a willingness to learn and a positive can-do attitude! Roles and Responsibilities: Carrying out daily technical processing or quality checking activities on a wide range of 2nd user IT equipment. Working with other members of the team to ensure departmental targets are achieved. Ensuring all client data is appropriately protected via wiping/destruction or other approved company methods. Checking and grading technology including computers, laptops, tablets & phones. Erasing confidential data from computers, laptops, tablets, phones & other technology Communicating with management team providing feedback on daily activity, handover and challenges faced. Assisting with any priority client requirements, queries and problems as directed by the management team. Complying and adhering to company policies & procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations) Maintaining site security and adhere to security policy & procedure. Maintaining good housekeeping practices. Complete any other reasonable instruction from management. Knowledge and Skills: Practical knowledge or various I.T hardware i.e., Printers, Systems, Notebooks, TFT's Servers etc. (preferred but not essential) Practical knowledge of I.T components i.e., CPU's RAM, HDD's etc (preferred but not essential) Computer inputting skills, must be able to use computers at a basic level. Be flexible and positive with approach to challenges/tasks that arise. Demonstrates aptitude for working under pressure and can achieve individual targets/deadlines set. Good ability to communicate well with individuals on the team and with line managers (verbal & written) Demonstrates capability to assess and resolve basic testing problems as they arise. Experience with Microsoft Office at basic level (Excel, Word, Outlook preferred but not essential) Able to carry out safe manual handling of an average 50 to 60 system units a day with a maximum lift of up to 20kgs. Working hours are Monday- Friday 6am - 2.30pm. In return our client is offering a salary of up to £12.86per hour depending on the position. Our client also offers a modern, safe working environment with a heavily discounted on-site café, free on-site parking and many other benefits including life assurance. Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.
Sep 06, 2025
Full time
Market 36 Recruitment are currently recruiting for a Trainee IT Processing Technician for our client based in Braintree on a temporary basis. The successful candidate will be responsible for performing basic functionality testing & eradicate all date on a wide range of 2nd user IT equipment including Notebooks, Systems, Printers, TFT's, Servers, Networking, Mobile devices and more. Capture data on each item processed including specification information and grade of equipment. Ensuring correct processes are followed to maintain integrity of work carried out and meets data eradication standards. This is a really exciting opportunity to join a large, forward-thinking company who is part of a multibillion-pound business! All candidates will receive full on the job training, so no experience is necessary, just a willingness to learn and a positive can-do attitude! Roles and Responsibilities: Carrying out daily technical processing or quality checking activities on a wide range of 2nd user IT equipment. Working with other members of the team to ensure departmental targets are achieved. Ensuring all client data is appropriately protected via wiping/destruction or other approved company methods. Checking and grading technology including computers, laptops, tablets & phones. Erasing confidential data from computers, laptops, tablets, phones & other technology Communicating with management team providing feedback on daily activity, handover and challenges faced. Assisting with any priority client requirements, queries and problems as directed by the management team. Complying and adhering to company policies & procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations) Maintaining site security and adhere to security policy & procedure. Maintaining good housekeeping practices. Complete any other reasonable instruction from management. Knowledge and Skills: Practical knowledge or various I.T hardware i.e., Printers, Systems, Notebooks, TFT's Servers etc. (preferred but not essential) Practical knowledge of I.T components i.e., CPU's RAM, HDD's etc (preferred but not essential) Computer inputting skills, must be able to use computers at a basic level. Be flexible and positive with approach to challenges/tasks that arise. Demonstrates aptitude for working under pressure and can achieve individual targets/deadlines set. Good ability to communicate well with individuals on the team and with line managers (verbal & written) Demonstrates capability to assess and resolve basic testing problems as they arise. Experience with Microsoft Office at basic level (Excel, Word, Outlook preferred but not essential) Able to carry out safe manual handling of an average 50 to 60 system units a day with a maximum lift of up to 20kgs. Working hours are Monday- Friday 6am - 2.30pm. In return our client is offering a salary of up to £12.86per hour depending on the position. Our client also offers a modern, safe working environment with a heavily discounted on-site café, free on-site parking and many other benefits including life assurance. Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £24,000 - £29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Sep 06, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £24,000 - £29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Consortium Professional Recruitment Ltd
Hessle, North Humberside
Infrastructure Support Technician Location: Hessle Salary: Depending on experience Job Type: Full-time, Permanent We re partnering exclusively with a well-established UK manufacturing organisation to recruit an experienced Infrastructure Support Technician. This is an exciting opportunity to join a company with a strong heritage, forward-thinking leadership, and a commitment to innovation through technology. The successful candidate will take a key role in maintaining and evolving core infrastructure systems across a diverse IT environment. The Role: This position focuses on providing 2nd and 3rd line support across a broad range of infrastructure technologies. The successful candidate will also contribute to project delivery, ensuring systems remain secure, reliable, and fit for the future. You ll be working closely with internal stakeholders and external partners, balancing day to day support with longer term development of infrastructure platforms. The role offers variety and technical depth within a collaborative environment. Key Responsibilities of the Infrastructure Support Technician: Provide 2nd/3rd line support for core IT infrastructure. Support and maintain Microsoft Server environments, VMware, and SANs. Contribute to cloud migration tasks and integrations (Azure, SaaS platforms). Deliver technical fixes and contribute to broader security uplift projects as directed. Collaborate with wider IT team and contribute to project-based workstreams. Contribute to the service desk function across both BAU and project-based work. Provide clear documentation and deliver end-user training where required. What we are looking for: Must-Have Experience & Skills Proven 2nd/3rd line technical support experience within a medium-to-large environment. Proven background with Microsoft Server, Active Directory, SQL, and Microsoft 365. Strong troubleshooting capability across server, network, and user environments. Exposure to both on-premise and cloud-based environments. A self-motivated, proactive team player with a strong sense of ownership. Desirable Attributes Comfortable in lean, multi-hat roles. Manufacturing/production site experience is a bonus. Why Apply? This is a fantastic opportunity for an infrastructure professional seeking a role with real impact and visibility. The business offers a supportive culture, diverse technical landscape, and the chance to work on meaningful, business-critical systems and projects. If you're an experienced Infrastructure Support Technician ready for a new challenge in a forward-thinking organisation, we d love to hear from you. This opportunity is being exclusively managed on behalf of our client by Consortium. All applications will be treated in strict confidence. Feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Sep 06, 2025
Full time
Infrastructure Support Technician Location: Hessle Salary: Depending on experience Job Type: Full-time, Permanent We re partnering exclusively with a well-established UK manufacturing organisation to recruit an experienced Infrastructure Support Technician. This is an exciting opportunity to join a company with a strong heritage, forward-thinking leadership, and a commitment to innovation through technology. The successful candidate will take a key role in maintaining and evolving core infrastructure systems across a diverse IT environment. The Role: This position focuses on providing 2nd and 3rd line support across a broad range of infrastructure technologies. The successful candidate will also contribute to project delivery, ensuring systems remain secure, reliable, and fit for the future. You ll be working closely with internal stakeholders and external partners, balancing day to day support with longer term development of infrastructure platforms. The role offers variety and technical depth within a collaborative environment. Key Responsibilities of the Infrastructure Support Technician: Provide 2nd/3rd line support for core IT infrastructure. Support and maintain Microsoft Server environments, VMware, and SANs. Contribute to cloud migration tasks and integrations (Azure, SaaS platforms). Deliver technical fixes and contribute to broader security uplift projects as directed. Collaborate with wider IT team and contribute to project-based workstreams. Contribute to the service desk function across both BAU and project-based work. Provide clear documentation and deliver end-user training where required. What we are looking for: Must-Have Experience & Skills Proven 2nd/3rd line technical support experience within a medium-to-large environment. Proven background with Microsoft Server, Active Directory, SQL, and Microsoft 365. Strong troubleshooting capability across server, network, and user environments. Exposure to both on-premise and cloud-based environments. A self-motivated, proactive team player with a strong sense of ownership. Desirable Attributes Comfortable in lean, multi-hat roles. Manufacturing/production site experience is a bonus. Why Apply? This is a fantastic opportunity for an infrastructure professional seeking a role with real impact and visibility. The business offers a supportive culture, diverse technical landscape, and the chance to work on meaningful, business-critical systems and projects. If you're an experienced Infrastructure Support Technician ready for a new challenge in a forward-thinking organisation, we d love to hear from you. This opportunity is being exclusively managed on behalf of our client by Consortium. All applications will be treated in strict confidence. Feel free to reach out for an informal chat to learn more. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Prospero Integrated
Newcastle Upon Tyne, Tyne And Wear
Desktop Support Technician Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you. Responsibilities will include: Provide Level 1 and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management / Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end-user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10 / 11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus
Sep 05, 2025
Contractor
Desktop Support Technician Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist ( 30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you. Responsibilities will include: Provide Level 1 and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management / Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end-user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10 / 11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
Sep 05, 2025
Contractor
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors. This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and maintain a log of servers, desktops and laptops, reporting faults where necessary Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current Take responsibility for the management of backups and tape rotation Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working knowledge of Microsoft Operating Systems from XP onwards Sound knowledge of MS Exchange 2010 mailbox creation and maintenance Working knowledge of Active Directory (AD) A positive attitude with the ability to deliver excellent Client experience and satisfaction Excellent verbal and written communication skills Proficient planning and organisational skills with a methodical and logical approach Strong attention to detail with a high level of accuracy
Sep 05, 2025
Seasonal
Job Title: 1st & 2nd Line ICT Support (Hybrid) Location: Warrington, Cheshire Salary: 30 000 (DOE) Hrs : 08:00 - 17:00hrs (Mon-Fri) Contract: 3 Month Contract (with potential of extending/permanent) Company/Job Role An exciting opportunity for a 1st & 2nd Line ICT Support Technician has arisen for our client, who are a global leading business, providing hi-tech procurement and supply chain solutions for global customers across the manufacturing and industrial sectors. This position is an initial 3-month contract, working in a Hybrid role (2 days office/3 from home), with the potential of being extended/becoming permanent. Working within the team based in Warrington, you will be responsible for providing an efficient and effective ICT service to all aspects of the business, supporting the general maintenance of ICT hardware/software and gaining exposure to a broad range of ICT related projects and activities As the ICT Support Technician, you will be responsible for :- Provide desktop and server support to all aspects of the business Effectively and efficiently diagnose and resolve technical issues Create and maintain a log of servers, desktops and laptops, reporting faults where necessary Set up and configure new laptops and desktops, installing authorised software and ensuring upgrades and security remain current Take responsibility for the management of backups and tape rotation Create purchase requisitions for ICT software/hardware and ensure all logs for ICT equipment and users are maintained Take responsibility for the patching of network and phones Ensure the recording and maintenance of licensing for all software purchased Manage the maintenance of the exchange service mailbox including the archiving of mailboxes Complete internal user moves including phones Undertake small ICT projects as instructed by the Service Delivery Manager Ensure a high level of customer service and support is provided to all internal and external customers Escalate ICT issues to the Service Delivery Manager where necessary Carry out such other duties which are consistent with the nature of the job role As the successful ICT Support Technician, you will have the following skills :- Demonstrable experience of ICT help desk support Working knowledge of Microsoft Operating Systems from XP onwards Sound knowledge of MS Exchange 2010 mailbox creation and maintenance Working knowledge of Active Directory (AD) A positive attitude with the ability to deliver excellent Client experience and satisfaction Excellent verbal and written communication skills Proficient planning and organisational skills with a methodical and logical approach Strong attention to detail with a high level of accuracy
IT Technician Cambridge - On-Site 34,600 - 41,600 + Discretionary Annual Pay Rises + Pension (5% employer/ 3% employee) + Private Health Insurance + 25 Days Holiday + Christmas Closure + Training Budget + Early Finish Hours Are you an IT professional looking for a role where you can make a real difference? Would you like to work for a Tech for Good organisation, in a friendly and supportive environment, with excellent benefits, funded training, and early finishes every day? This is your opportunity to become the face of the IT department at a mission-driven non-profit doing crucial work to keep the internet safer. You'll enjoy genuine work-life balance, a close-knit team culture, and the freedom to grow your skills with any training you need - the budget's there, just ask. Whether you're seeking stability, professional development, or the satisfaction of contributing to a vital mission, this role has it all. This respected organisation is seeking a motivated and approachable IT Technician to be the first point of contact for colleagues both on-site and remote. You'll play a key role in keeping systems running smoothly, supporting staff with their IT needs, and ensuring the organisation's infrastructure meets Cyber Essentials Plus standards. In this role, you'll provide day-to-day technical support, manage hardware and software, maintain networks and Microsoft 365 services, and work with trusted external IT partners. You'll also keep accurate IT documentation, monitor systems proactively, and ensure security standards are upheld. The ideal candidate will have experience in IT support, strong technical skills across Microsoft 365, networking, and hardware, and the confidence to take ownership of tasks. You'll be someone who enjoys being the "go-to" person for IT and thrives in a collaborative, positive environment. This is a rare opportunity to join a purpose-driven organisation that values its people, invests in their growth, and celebrates success together - from team meals to away days. The Role: Provide 1st & 2nd line IT support for both on-site and remote staff Manage and maintain hardware, software, networks, and Microsoft 365 services Uphold Cyber Essentials Plus standards and assist with audits Configure and deploy devices, manage accounts, and maintain IT documentation Work closely with 3rd-party IT providers to ensure smooth service delivery The Person: IT support experience Strong skills in Microsoft 365, networking, and hardware maintenance Knowledge of information security and GDPR principles Confident communicator with excellent problem-solving skills Friendly, approachable, and able to work independently or as part of a small team Reference Number: BH-(phone number removed) To apply or learn more, click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. We welcome applicants from all backgrounds. Even if you don't tick every single box, we'd love to hear from you.
Sep 05, 2025
Full time
IT Technician Cambridge - On-Site 34,600 - 41,600 + Discretionary Annual Pay Rises + Pension (5% employer/ 3% employee) + Private Health Insurance + 25 Days Holiday + Christmas Closure + Training Budget + Early Finish Hours Are you an IT professional looking for a role where you can make a real difference? Would you like to work for a Tech for Good organisation, in a friendly and supportive environment, with excellent benefits, funded training, and early finishes every day? This is your opportunity to become the face of the IT department at a mission-driven non-profit doing crucial work to keep the internet safer. You'll enjoy genuine work-life balance, a close-knit team culture, and the freedom to grow your skills with any training you need - the budget's there, just ask. Whether you're seeking stability, professional development, or the satisfaction of contributing to a vital mission, this role has it all. This respected organisation is seeking a motivated and approachable IT Technician to be the first point of contact for colleagues both on-site and remote. You'll play a key role in keeping systems running smoothly, supporting staff with their IT needs, and ensuring the organisation's infrastructure meets Cyber Essentials Plus standards. In this role, you'll provide day-to-day technical support, manage hardware and software, maintain networks and Microsoft 365 services, and work with trusted external IT partners. You'll also keep accurate IT documentation, monitor systems proactively, and ensure security standards are upheld. The ideal candidate will have experience in IT support, strong technical skills across Microsoft 365, networking, and hardware, and the confidence to take ownership of tasks. You'll be someone who enjoys being the "go-to" person for IT and thrives in a collaborative, positive environment. This is a rare opportunity to join a purpose-driven organisation that values its people, invests in their growth, and celebrates success together - from team meals to away days. The Role: Provide 1st & 2nd line IT support for both on-site and remote staff Manage and maintain hardware, software, networks, and Microsoft 365 services Uphold Cyber Essentials Plus standards and assist with audits Configure and deploy devices, manage accounts, and maintain IT documentation Work closely with 3rd-party IT providers to ensure smooth service delivery The Person: IT support experience Strong skills in Microsoft 365, networking, and hardware maintenance Knowledge of information security and GDPR principles Confident communicator with excellent problem-solving skills Friendly, approachable, and able to work independently or as part of a small team Reference Number: BH-(phone number removed) To apply or learn more, click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. We welcome applicants from all backgrounds. Even if you don't tick every single box, we'd love to hear from you.
Full-Time Permanent Hybrid About the School - Huddersfield Grammar We are a highly successful independent school in Yorkshire, providing a future-facing curriculum for the next generation of leaders. Our academic results are exceptional, with a focus on pupil wellbeing and character development at the heart of all we do. Set in beautiful grounds, we provide children from ages 3-16 a caring, supportive environment in which to learn. Children are inspired from the very beginning of their educational journey in Nursery and Reception, and this continues right through the Pre-Preparatory, Preparatory and Senior School. Huddersfield Grammar School offers academic stretch and an enviable co-curricular programme. We are renowned for our rich vein of kindness and inclusivity. We encourage our pupils to work hard, aspire to high academic standards and we delight in watching them become fully-rounded members of the school and community. The school now has an exciting opportunity for an experienced IT Technician to join our fantastic team. About Cognita Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools, in 20 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, 'Thrive in a rapidly evolving world'. About the role As the IT Support Technician, you'll be the friendly and approachable face of IT at our school, supporting staff and students. This is a fantastic opportunity for someone who enjoys variety, problem-solving, and building positive relationships with users. Ideally, you'll have experience working in a school or education setting and will be confident in providing 2nd and 3rd line support. To view a full job description, click here Who we are looking for: A confident IT professional with a strong technical background in 2nd and 3rd line support and experience in a customer-facing role, ideally within a school environment. You'll be approachable, patient, and able to explain technical issues clearly to non-technical users, with a calm and professional manner when supporting both staff and students. A proactive team player, you'll be eager to learn and ready to support others. You'll need solid knowledge of Windows Server (Apply online only , Windows 10 and 11, Active Directory, Office 365, Microsoft Office applications, some experience with working wit and supporting iPads, and networking technologies including LAN/WAN, VLANs, DNS, DHCP, and wireless. Benefits at Cognita: Competitive salary depending upon qualifications and experience Aviva Pension Free lunch provided during Term Time Excellent Holiday Allowance Free parking on site (subject to availability) School fee discount Exclusive third-party discounts Professional Development How to Apply Complete this application before the closing date. The Closing Date for Applications is: 28/08/2025 Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Sep 05, 2025
Full time
Full-Time Permanent Hybrid About the School - Huddersfield Grammar We are a highly successful independent school in Yorkshire, providing a future-facing curriculum for the next generation of leaders. Our academic results are exceptional, with a focus on pupil wellbeing and character development at the heart of all we do. Set in beautiful grounds, we provide children from ages 3-16 a caring, supportive environment in which to learn. Children are inspired from the very beginning of their educational journey in Nursery and Reception, and this continues right through the Pre-Preparatory, Preparatory and Senior School. Huddersfield Grammar School offers academic stretch and an enviable co-curricular programme. We are renowned for our rich vein of kindness and inclusivity. We encourage our pupils to work hard, aspire to high academic standards and we delight in watching them become fully-rounded members of the school and community. The school now has an exciting opportunity for an experienced IT Technician to join our fantastic team. About Cognita Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools, in 20 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, 'Thrive in a rapidly evolving world'. About the role As the IT Support Technician, you'll be the friendly and approachable face of IT at our school, supporting staff and students. This is a fantastic opportunity for someone who enjoys variety, problem-solving, and building positive relationships with users. Ideally, you'll have experience working in a school or education setting and will be confident in providing 2nd and 3rd line support. To view a full job description, click here Who we are looking for: A confident IT professional with a strong technical background in 2nd and 3rd line support and experience in a customer-facing role, ideally within a school environment. You'll be approachable, patient, and able to explain technical issues clearly to non-technical users, with a calm and professional manner when supporting both staff and students. A proactive team player, you'll be eager to learn and ready to support others. You'll need solid knowledge of Windows Server (Apply online only , Windows 10 and 11, Active Directory, Office 365, Microsoft Office applications, some experience with working wit and supporting iPads, and networking technologies including LAN/WAN, VLANs, DNS, DHCP, and wireless. Benefits at Cognita: Competitive salary depending upon qualifications and experience Aviva Pension Free lunch provided during Term Time Excellent Holiday Allowance Free parking on site (subject to availability) School fee discount Exclusive third-party discounts Professional Development How to Apply Complete this application before the closing date. The Closing Date for Applications is: 28/08/2025 Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Sep 05, 2025
Full time
We re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won t just be fixing issues - you ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you ll play a key role in ensuring smooth operations and outstanding service. If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter £28,000 - £32,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we d love to hear from you. The Opportunity: We re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent organisational habits, and a talent for report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve as a trusted point of contact for customers, building strong relationships and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and root cause analysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate closely with 3rd Line teams, such as Application Management, Development and Testing-QA, to crack complex technical challenges and deliver high-quality fixes. • Go beyond support - deliver exceptional customer service that builds trust and long-term partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remote desktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software on PCs remotely • A problem-solver mindset with a proactive approach to troubleshooting and customer care • Ability to identify recurring issues and collaborate on long-term fixes with our Development team • Strong understanding of how software and types of issues can impact customer operations • Clear, confident communicator - skilled at explaining both simple and complex issues to customers and stakeholders • Comfortable creating and reviewing knowledge base content, offering constructive feedback • Calm under pressure, empathetic to customer needs • SQL and C# knowledge are a bonus - not essential, but definitely welcomed! What s on Offer: • Starting salary of £28k to £32k, based on ability, skills, and experience • Monday to Friday • Hybrid working an option • 23 days holiday (option to buy 4 additional) + bank holidays • Life cover x4 of salary • Enhanced employer pension contributions • 24/7 GP access and employee wellbeing services • Subsidised gym membership • Free onsite parking Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Sep 05, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
IT Technician Didcot, Oxfordshire 31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities. This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area. The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential. Reference Number: BBBH(phone number removed)
Sep 05, 2025
Full time
IT Technician Didcot, Oxfordshire 31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities. This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area. The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential. Reference Number: BBBH(phone number removed)
IT TechnicianDidcot, Oxfordshire£31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities.This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area.The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential.Reference Number: BBBH261565
Sep 04, 2025
Full time
IT TechnicianDidcot, Oxfordshire£31,290 + Holiday + Local Government Pension Scheme Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long-term progression opportunities.This organisation is expanding and looking to recruit an IT Technician to join their friendly and welcoming team, who are focused on transforming education in the local community.In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the Service Desk and face-to-face on site, based primarily in Didcot, with occasional visits to other schools in the area.The ideal candidate will have experience in IT support, working with hardware and software including installation, configuration, and deployment. You will also have knowledge of networks, experience deploying software using centralised tools, and an understanding of documenting processes and best practices. Knowledge of ITIL or other structured methodologies would be an advantage. Any experience in the education sector is highly beneficial.This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day-to-day role with long-term progression in an organisation that is dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users. Troubleshoot and resolve IT issues across hardware, software, and networking. Support IT upgrade projects and deployments. Deploy applications using centralised deployment tools. Maintain IT documentation and contribute to shared processes. Deliver IT solutions both remotely and on site. Occasionally visit other schools in the Didcot area. The Person: Experience in IT support (hardware & software installation, configuration, deployment). Knowledge of networks and Microsoft technologies (Windows 11, Server, O365, AD). Strong understanding of hardware devices (desktops, laptops, printers, Wi-Fi, switches). Experience with software deployment tools and process documentation. Knowledge of ITIL or other structured methodologies (desirable). Any experience in the education sector highly beneficial but not essential.Reference Number: BBBH261565
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 03, 2025
Full time
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Technical Support Manager (3rd Line) We are looking for an experienced 3rd Line Technician working as a point of escalation for the IT division of this tech company. The role will involve project work and this position will involve remote support (working from home), regional office visits and client site visits. KEY RESPONSIBILITIES 3rd Line IT support: Carry out routine, add-hoc and project related administration tasks to maintain the systems. Maintain, administer, and support all IT infrastructure within the business and act as escalation point for support. Technical 3rd line support for customers on supplied solutions and infrastructure. Support Sales and Project Teams with technical input. Prepare, draft and own technical designs and documents. Design and implementation of Solutions both internally and for customers. Stay current with system information, ensure all changes and updates are documented for future reference. Keep up to date on most recent technology. Liaisons with 3rd Parties and Stakeholders. Essential Experience Solid experience with Windows (Desktop and Server), Linux and MAC operating systems and an understanding of all Microsoft Office products. Some experience in cloud infrastructure (Azure, AWS). Proficient in administering M365. Virtualization (HyperV, VMware, etc.). Experience with TCP/IP and other networking protocols. Extensive experience of remote IT support tools. Some experience of working with web-based applications and process driven workflows. Desirable Experience Currently working in an IT helpdesk 2nd/3rd line environment Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Security Administrator Associate
Sep 02, 2025
Full time
Technical Support Manager (3rd Line) We are looking for an experienced 3rd Line Technician working as a point of escalation for the IT division of this tech company. The role will involve project work and this position will involve remote support (working from home), regional office visits and client site visits. KEY RESPONSIBILITIES 3rd Line IT support: Carry out routine, add-hoc and project related administration tasks to maintain the systems. Maintain, administer, and support all IT infrastructure within the business and act as escalation point for support. Technical 3rd line support for customers on supplied solutions and infrastructure. Support Sales and Project Teams with technical input. Prepare, draft and own technical designs and documents. Design and implementation of Solutions both internally and for customers. Stay current with system information, ensure all changes and updates are documented for future reference. Keep up to date on most recent technology. Liaisons with 3rd Parties and Stakeholders. Essential Experience Solid experience with Windows (Desktop and Server), Linux and MAC operating systems and an understanding of all Microsoft Office products. Some experience in cloud infrastructure (Azure, AWS). Proficient in administering M365. Virtualization (HyperV, VMware, etc.). Experience with TCP/IP and other networking protocols. Extensive experience of remote IT support tools. Some experience of working with web-based applications and process driven workflows. Desirable Experience Currently working in an IT helpdesk 2nd/3rd line environment Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Security Administrator Associate
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Sep 02, 2025
Full time
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Job title: 2nd Line Support Technician Salary: up to £36k Location : Wymondham My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Supporting PCs and servers remotely and on-site (Win7/8/) Installing business computer systems Office 365 maintenance, installation and migration Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and DNS Administration of IP Phone systems (via web-based interface) Supporting customer applications. Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Sep 02, 2025
Full time
Job title: 2nd Line Support Technician Salary: up to £36k Location : Wymondham My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Supporting PCs and servers remotely and on-site (Win7/8/) Installing business computer systems Office 365 maintenance, installation and migration Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and DNS Administration of IP Phone systems (via web-based interface) Supporting customer applications. Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Bennett and Game Recruitment LTD
Bristol, Gloucestershire
The Geo-Environmental Site Technician will be working for a company that specialise in and remediation, earthworks and sustainable land regeneration as well as the supply of recycled and primary aggregates. This role will focus on subsoil reuse and waste removal from the construction industry. The Geo- Environmental Technician will be ensuring that quality and compliance responsibilities while increasing the company's reputation of quality. The most suitable candidate will have a firm scientific grounding, professional demeanour and be happy to go on site. The Geo- Environmental Technician will have previous employment in a geotechnical testing with an interest in getting in to technical oversight and responsibility of quality assurance for large scale earthworks projects. Geo-Environmental Site Technician Job Overview Capturing crucial data at key project milestones Manage Geotechnical and Geoenvironmental data sets Check data against site specific criteria and specifications Read, Interpret and Fundamentally Understand Earthwork Specifications and Industry Standards Supervise / Manage collection of data onsite Liaise with 3rd party testing houses Contribute to the project compliance and quality teams Scheduling testing and Record keeping Purchasing In-house sampling as required Geo-Environmental Site Technician Job Requirements Minimum 2nd class Degree, HND or Equivalent from Higher Education in a Geo-Technical, Environmental or a Scientific discipline CSCS / NPORS Cards Knowledge of Geotechnical and Geoenvironmental data sets Analytical / Manipulation of scientific data Ability to Read, Interpret and Understand Earthwork Specifications and Industry Standards Ability to factor practical considerations of site work and testing / sampling times Report Writing and IT Skills - MS Office Drivers licence Geo-Environmental Site Technician Salary & Benefits Salary up to 32k Retail discounts, Employee Assistance program, cycle to work Company mobile phone will be provided Commercial Van and Fuel Card Holiday 21 days + BH Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Sep 02, 2025
Full time
The Geo-Environmental Site Technician will be working for a company that specialise in and remediation, earthworks and sustainable land regeneration as well as the supply of recycled and primary aggregates. This role will focus on subsoil reuse and waste removal from the construction industry. The Geo- Environmental Technician will be ensuring that quality and compliance responsibilities while increasing the company's reputation of quality. The most suitable candidate will have a firm scientific grounding, professional demeanour and be happy to go on site. The Geo- Environmental Technician will have previous employment in a geotechnical testing with an interest in getting in to technical oversight and responsibility of quality assurance for large scale earthworks projects. Geo-Environmental Site Technician Job Overview Capturing crucial data at key project milestones Manage Geotechnical and Geoenvironmental data sets Check data against site specific criteria and specifications Read, Interpret and Fundamentally Understand Earthwork Specifications and Industry Standards Supervise / Manage collection of data onsite Liaise with 3rd party testing houses Contribute to the project compliance and quality teams Scheduling testing and Record keeping Purchasing In-house sampling as required Geo-Environmental Site Technician Job Requirements Minimum 2nd class Degree, HND or Equivalent from Higher Education in a Geo-Technical, Environmental or a Scientific discipline CSCS / NPORS Cards Knowledge of Geotechnical and Geoenvironmental data sets Analytical / Manipulation of scientific data Ability to Read, Interpret and Understand Earthwork Specifications and Industry Standards Ability to factor practical considerations of site work and testing / sampling times Report Writing and IT Skills - MS Office Drivers licence Geo-Environmental Site Technician Salary & Benefits Salary up to 32k Retail discounts, Employee Assistance program, cycle to work Company mobile phone will be provided Commercial Van and Fuel Card Holiday 21 days + BH Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Sep 02, 2025
Full time
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Elevate Technology Group Ltd
Nottingham, Nottinghamshire
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
Sep 01, 2025
Full time
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
